Walter's Mercedes-Benz of Riverside - Service Center

Excellent Recently when taking in my E class for service, i was assisted by Alex Ramirez. Alex took the time to explain to me what my car needed and required. A Recently when taking in my E class for service, i was assisted by Alex Ramirez. Alex took the time to explain to me what my car needed and required. Alex was prompt in answering all my questions & updating me about the status of my service. I am very pleased with the service received. Will definitely recommend Mr.Ramirez and Walters Mercedes Benz. More

Fast and friendly Although I bought my first Mercedes somewhere else. I've been taking it to Walters for over a year. David has always been my advisor. He makes my visi Although I bought my first Mercedes somewhere else. I've been taking it to Walters for over a year. David has always been my advisor. He makes my visit so easy and simple. I'll be back next year. More

Great service Came in for just a car wash, and spoke to David was able to get my service done as well without an appointment. It was really quick. Came in for just a car wash, and spoke to David was able to get my service done as well without an appointment. It was really quick. More

Maintenance ~ Happy day! I found David Greene and a friend the same day. He was great! Very knowledgeable and personable . I'm very particular about my car and h Happy day! I found David Greene and a friend the same day. He was great! Very knowledgeable and personable . I'm very particular about my car and he made me feel comfortable being there and that everything would be done to my expectations. IT WAS EVEN BETTER THAN EXPECTED. David kept me informed and the service was completed when he said it would be. Thank you David for all your help. I'll be calling you! More

A special thank you Erica Parrilla There is a coordinated effort at this dealership to make sure you know you are appreciated. Every minor detail is perfect. From the people who greet y There is a coordinated effort at this dealership to make sure you know you are appreciated. Every minor detail is perfect. From the people who greet you as you pull up to service to the happy and sweet staff at loaner car department that quickly sets you up to go on with your day, everything is thought out in a orchestrated fashion to make sure you are comfortable. I am humbled by how effortless everything is here. Thank you Walters. Thank you Erica Parrilla and Anna Nunez in the loaner department. As always, JR Rodriguez is amazing. Thank you to Mark Interlicchia as well for making sure we were safe and good to go. More

Routine oil change and check up Service was very quick and friendly. Also washed my car-they are always so helpful. Other customers in waiting room compared their experiences and e Service was very quick and friendly. Also washed my car-they are always so helpful. Other customers in waiting room compared their experiences and everyone was happy with Mercedes. More

Fantastic Customer Service As usual I have been going to Mercedes Benz for a little over 2 yrs now and have had the pleasure of working with JR as my service center advisor for most or a I have been going to Mercedes Benz for a little over 2 yrs now and have had the pleasure of working with JR as my service center advisor for most or all of my visits. JR is professional yet engaging, knowledgeable and has made me feel as if my needs are first and foremost at all times. JR is also very respectful of my time and does all he can to ensure my down time while my car is being serviced is minimal and I could not be happier to know he is taking care of my prized possession each and every time it's dropped off. More

Excellent Service Alex Ramirez is a professional who knows his stuff. He gave me 125%. He facilitated effortlessly my repair needs, even though I live in a remote area Alex Ramirez is a professional who knows his stuff. He gave me 125%. He facilitated effortlessly my repair needs, even though I live in a remote area 200 miles away from the dealership. More

Good Service for my GLK Great service as usual! J Rodriguez you kindly helped me out & got me in & out in a timely manner. Thanks so much! Until next service. Great service as usual! J Rodriguez you kindly helped me out & got me in & out in a timely manner. Thanks so much! Until next service. More

Alex Ramirez ...is faster than Dominos My radio/phone has been having issues. I was about two minutes from the dealership. I didn't call just drove right in. I was greeted and seated in 3 m My radio/phone has been having issues. I was about two minutes from the dealership. I didn't call just drove right in. I was greeted and seated in 3 minutes. Alex Ramirez had a car for me and I was on my way in less that 20 minutes!! His follow up is great and I can always count on him for great service...Also my guy Christian Garcia greeted me like family! More