Walter's Mercedes-Benz of Riverside - Service Center

Superlative Customer Service The service department personnel provide prompt and efficient customer service. They are friendly and knowledgeable. They get us in and out very tim The service department personnel provide prompt and efficient customer service. They are friendly and knowledgeable. They get us in and out very timely. I highly recommend this dealership. Mark Interlicchia always comes out to greet me upon my arrival whether I'm there for service or just a car wash. His customer service and interpersonal skills make me feel valued. More

Kindness and resposibility Rod Carry was knowledgable and caring for the service provided. He was very kind explaining about possible problems of the car and repair plan as wel Rod Carry was knowledgable and caring for the service provided. He was very kind explaining about possible problems of the car and repair plan as well. We appreciate his kind and responsible manner. More

GREAT CUSTOMER SERVICE I went in to get my annual servicing for my 2015 C300. I was checked in by David Funk who wad was professional and friendly. Because a part had to b I went in to get my annual servicing for my 2015 C300. I was checked in by David Funk who wad was professional and friendly. Because a part had to be ordered, I was given a loaner car and told he would call was the service was complete. I was promptly on my way. More

Quick, friendly and organized! Everything went so smooth and fast. Brandon stayed in touch about every single detail. I really am satisfied and happy I came back! I'll definitely co Everything went so smooth and fast. Brandon stayed in touch about every single detail. I really am satisfied and happy I came back! I'll definitely come back again! More

Great Service I'd like to thank Mark Interlicchia and Mike Marotta for taking care of me yesterday. I was very pleased and happy with the service. Not that I hope I'd like to thank Mark Interlicchia and Mike Marotta for taking care of me yesterday. I was very pleased and happy with the service. Not that I hope to be back, but if I do need service again, I know I'll be in good hands. More

Over and Above Excellent Service Brandon Monaco went out of his way to resolve issues I had with my Mercedes that were caused by a third party. Not only am I completely satisfied, bu Brandon Monaco went out of his way to resolve issues I had with my Mercedes that were caused by a third party. Not only am I completely satisfied, but I think a commendation for such excellent service. More

Thank you to JR and Erica for astounding service! The service here is astounding. I actually enjoy going to this service center as everyone goes out of their way to live up to the Mercedes name. They The service here is astounding. I actually enjoy going to this service center as everyone goes out of their way to live up to the Mercedes name. They make sure you are taken care of and given royal treatment. Thank you to JR Rodriguez who makes sure the cars are as beautiful and smooth as they were the moment they rolled off the factory floor. Thank you to the loaner department for making sure the loaner cars are great to drive and making the whole process so simple while we wait for the work to be done. The service level has been amazing for so many years and always keeps us comming back. More

Simply the Best! Brandon is my favorite service advisor because he is always friendly, professional, courteous, truthful, and knowledgeable. He is comfortable to talk Brandon is my favorite service advisor because he is always friendly, professional, courteous, truthful, and knowledgeable. He is comfortable to talk with and his work is truly excellent. He values his clients and will go the extra mile to ensure his clients receive the best service. He is truly an asset! More

Repair Dave Funk was very helpful and understanding. Many times I had to call back due to work but he always kept me inform regarding my repair. They are jus Dave Funk was very helpful and understanding. Many times I had to call back due to work but he always kept me inform regarding my repair. They are just the best dealership. For that customer service alone I would never buy anything else or from anywhere else. Thank you so much for being excellent! More

Great Service Brandon was very helpful! He noticed my windshield was cracked and after I told him I was going through my insurance, he offered to see if the insura Brandon was very helpful! He noticed my windshield was cracked and after I told him I was going through my insurance, he offered to see if the insurance company would allow Mercedes to go ahead and complete the job so that I wouldn't have to take more time out of my busy schedule. Although AllState didn't allow this to happen, it was a GREAT GESTURE!! More