Walter's Mercedes-Benz of Riverside - Service Center

No Guess Work A couple years ago, the review wouldn't have been so excellent. But now, bringing the vehicle to Walter's has never been easier. Customer attention is A couple years ago, the review wouldn't have been so excellent. But now, bringing the vehicle to Walter's has never been easier. Customer attention is prompt upon arrival and a courtesy vehicle was waiting for me after checking in the car. Service details were very-well explained to me by Brandon. He regularly sent me status updates on the completion time and where they were in the service process and tire replacement. Brandon knew the importance to have the vehicle back by a certain time and he made it happen with a couple hours to spare. The last several services have been a great improvement to service that I've experienced in the past. More

Service Department is one JOKE The Service Writers at Walter's Mercedes needs a refreshment course on Customer Service. My service Writer J R was and is a complete xxxxxx bag wh The Service Writers at Walter's Mercedes needs a refreshment course on Customer Service. My service Writer J R was and is a complete xxxxxx bag who knows nothing about Customer Service. He is a liar and doesnt know how to communicate with his customers. Mark the Service Manager will side with his writer's and doesn't care about keeping customers. I took my money and my vehicle to MERCEDES OF ONTARIO. More

Prompt accurate service We make frequent trips in our Winnebago Era Sprinter (RV Van) and the last thing we need is a breakdown out in the wild. I have always trusted Walters We make frequent trips in our Winnebago Era Sprinter (RV Van) and the last thing we need is a breakdown out in the wild. I have always trusted Walters service to ensure that our trips are safe and without incident. More

Service with David Greene David was excellent from when i stepped into the office and went over the services til the texts updates from David to the billing portion. David was excellent from when i stepped into the office and went over the services til the texts updates from David to the billing portion. More

The Greene Experience I felt very welcome and informed. The time he quoted was to the minute, and I felt valued and respected. Go David Greene! Thank you! I felt very welcome and informed. The time he quoted was to the minute, and I felt valued and respected. Go David Greene! Thank you! More

Excellent This was the first time I have worked with David and I hope its not the last. I have been going to Riverside Walters for 5 years and will still contin This was the first time I have worked with David and I hope its not the last. I have been going to Riverside Walters for 5 years and will still continue based on the level of service given 2 weeks ago. KEEP UP THE GREAT WORK DAVID! -Melvin Jr PS we moved into our home! 👍 More

Fixing air conditioner problem on ML500. I brought my ML500 to the service department 3 times in the last couple of weeks to fix my car's air conditioner problem (it's blowing hot air instea I brought my ML500 to the service department 3 times in the last couple of weeks to fix my car's air conditioner problem (it's blowing hot air instead of cold). First time this happened to me and I am greatly disappointed. Walter's usually do a better job than this. I should know, I have been a customer since 1997. I still have to pick up my car sometime this week and hopefully the problem is solved. Of course, I will be charged for the same problem again. Unfair! More

Quality Service Walters MBZ has provided excellent quality care and service to my vehicles over the past 20 yrs. David Greene thank you for your expertise regarding Walters MBZ has provided excellent quality care and service to my vehicles over the past 20 yrs. David Greene thank you for your expertise regarding care of my car. Truly appreciate how the loan car service is available and expedited whenever I bring my car in for service. David thanks again for the quality customer service you always provide!! More

Thank you David . I needed service on my car and as always David was amazing! I was having issues with my seat adjusting. David ensured that it was fixed qui . I needed service on my car and as always David was amazing! I was having issues with my seat adjusting. David ensured that it was fixed quickly and at the best price. He communicated to me through out the day and ensured that I was aware of the repair and cost. I appreciate that David always goes above and beyond to ensure his customers have a great experience. If you have any service needs , see David! More

Great customer service I had the best customer service on the day I took my car to be serviced to the Walter's Mercedes dealer all the staff were wonderful and courteous bu I had the best customer service on the day I took my car to be serviced to the Walter's Mercedes dealer all the staff were wonderful and courteous but specifically David Green the one that took care of our service was very customer service oriented and very thoughtful and explaining the process was able to respond and follow up quickly I also was able to reach him but anytime I need it and update my car was in good hands and I really appreciate it and I'll wait to David Green Mays Kakish E350 Mercedes More