Walter's Mercedes-Benz of Riverside - Service Center

Great Service Advisor I dealt with Service Advisor Mr. David Greene and from the get go, he showed sincere interest in giving me great service. He attended to my requests a I dealt with Service Advisor Mr. David Greene and from the get go, he showed sincere interest in giving me great service. He attended to my requests and made sure everything went well from start to finish. We were in constant communication as the work progressed and I am happy that he represented your company well. More

Awesome service! Got us in while on a road trip with an unexpected light. Fixed it, another problem, and completed next servicing same day! Back on the road to our ne Got us in while on a road trip with an unexpected light. Fixed it, another problem, and completed next servicing same day! Back on the road to our next stop like it never happened! Thanks Adam Garcia and the entire team at Walter's! Makes me want to drive cross-country for my next scheduled service! More

Excellent customer service I give 5 stars because it was deserved. I received exxellent service and was updated on my car progress as needed. David was pleaseant to work with an I give 5 stars because it was deserved. I received exxellent service and was updated on my car progress as needed. David was pleaseant to work with and puts the customer needs first. More

Great Follow-up with Service I take the time to drive to Riverside, Ca for service when I have a local dealership a few minutes from my house because I trust the folks at Walters. I take the time to drive to Riverside, Ca for service when I have a local dealership a few minutes from my house because I trust the folks at Walters. I do a lot of long distance driving in remote parts of the country and Mexico for pleasure. I need to make sure my vehicle is ready for this type of adventure since it is a Sprinter 4X4 2500 Van by Sportsmobile. Being stuck somewhere is not a very good feeling when someone fails to do their job properly. I am able to talk critically with the service department knowing they understand what my concerns are and they follow-up. I've tried to use my local dealership but they just don't get it, but Walters does. I will continue to use them and build on our relationship. More

Service was great and price was even greater Brandon Monaco was my service advisor and working with him was a pleasure, at first I was mad because I only wanted my radio fixed. He let me know tha Brandon Monaco was my service advisor and working with him was a pleasure, at first I was mad because I only wanted my radio fixed. He let me know that my front brake pads was very low and I did not ask for an inspection. Brandon explained to me that his job was to let his customers know any other problems that they see they must advise the customer. He gave me a great price and I ended up getting my brakes fixed and the whole radio system replaced. Thank you very much Brandon for your help and patience with me. Kevin McElhannon More

Excellent Service Wyman Apple handled the service on my vehicle with no problems and on time. He was very helpful and curtious. The installation on the car turned out g Wyman Apple handled the service on my vehicle with no problems and on time. He was very helpful and curtious. The installation on the car turned out great! More

Excellent Service Mark Interlicchia was helpful , he went beyond and above to take care of my problem.Mark is the best service manager.He kept me informed. Mark Interlicchia was helpful , he went beyond and above to take care of my problem.Mark is the best service manager.He kept me informed. More

Super customer service David Greene has been my service rep for my last couple of service visits and he has been incredible Thanks David Also upon bringing my car in for David Greene has been my service rep for my last couple of service visits and he has been incredible Thanks David Also upon bringing my car in for some minor work Cody helped David and Cody knew I had time restraints and he did an unreal job getting my car back on time Many Thanks!! More

Excellent service. Very friendly and helpfull. Met expectations and beyond. Mark Interlicchia responded very quick to my needs and assisted me in the best possible way.T Very friendly and helpfull. Met expectations and beyond. Mark Interlicchia responded very quick to my needs and assisted me in the best possible way.Thank you for your excellent service. More

Great impression by bringing solutions. Alex Ramirez was very experienced and polite, answered all my concerned and questions and provided me with excellent service. he was truthful, efficie Alex Ramirez was very experienced and polite, answered all my concerned and questions and provided me with excellent service. he was truthful, efficient and helpful. More