Walter's Mercedes-Benz of Riverside - Service Center

Excellent Service Alex Ramirez is the only person you should contact here. I went in for an oil change service and I decided to wait. Alex, explained everything in a Alex Ramirez is the only person you should contact here. I went in for an oil change service and I decided to wait. Alex, explained everything in a way, I was able to understand. He gave me a time frame and my car was done sooner than the time frame. I was really happy with the entire experience. His partner, David cashed me out and he was very kind and helpful. Overall, great service. More

Pleasant oil change and update Adam Garcia is the Speinter specialist, and he is most pleasant and very knowledgeable. He communicates well, and follows through. I find him a deligh Adam Garcia is the Speinter specialist, and he is most pleasant and very knowledgeable. He communicates well, and follows through. I find him a delight to deal with, and highly recommend him. More

Quality service experience I truly appreciate the customer service provided to me by Walters MBZ of Riverside. Especially from my service representative David Greene. He is alwa I truly appreciate the customer service provided to me by Walters MBZ of Riverside. Especially from my service representative David Greene. He is always attentive and friendly with me and helpful regarding the care of my car. Again thank you David for providing quality service! More

Austin Schneider service Austin was excellent to work with...a true asset to the dealership. He is attentive and thorough in his work. I will ask for him specifically on my Austin was excellent to work with...a true asset to the dealership. He is attentive and thorough in his work. I will ask for him specifically on my next service at Walters More

Great customer service! Had a great experience at Walters service department. Great customer service by JR Rodriguez and he was very professional. Will definitely use there s Had a great experience at Walters service department. Great customer service by JR Rodriguez and he was very professional. Will definitely use there services again. More

Customer service Great customer service is hard to find these days. But when I come into Walter’s, I know I’m going to get great customer service from David. He always Great customer service is hard to find these days. But when I come into Walter’s, I know I’m going to get great customer service from David. He always exceeded my expectations and is very knowledgeable. More

Thank you Mr. Ramirez I had the pleasure of working with, Alex Ramirez. I was greeted immediately, and I couldn't be more pleased! Alex is very diligent, kind, and professi I had the pleasure of working with, Alex Ramirez. I was greeted immediately, and I couldn't be more pleased! Alex is very diligent, kind, and professional. He took the time to explain the process, he communicated in a timely manner, and explained everything very well. Fortunately, they were able to fix the noise my car had, no other dealer was able to fix it, but they fixed it! When I picked up my car the entire staff was friendly, and made the process really fast and easy. Walters Mercedes will continue to have my business. Make sure you ask for, Alex! More

Excellent. Courteous. Knowledgeable Immediately and timely we were greeted when we arrived with our rv for service. Was chilly and we were immediately invited inside to get out of the c Immediately and timely we were greeted when we arrived with our rv for service. Was chilly and we were immediately invited inside to get out of the cold. We waited for the repairs and Adam Garcia came to us several time to update us to let us know what was going on and how long we would have to wait. When we found that it would take another day to get the part and repair, we were offered to leave it there as long as we needed to and come and get it when we could. Everyone there was dressed well, groomed well, courteous and i would buy merecedes Benz just for how we were treated alone. More

Best Service Experience Walter’s Automotive installed upgrades to our Sprinter RV with parts we bought outside. We brought our vehicle in and the pleasant greeting by Richard Walter’s Automotive installed upgrades to our Sprinter RV with parts we bought outside. We brought our vehicle in and the pleasant greeting by Richard Airada while pulling up and Adam Garcia our service rep has who helped us through it all made everything seamless. We have never experienced excellent service at any dealership as that is not something you would expect. Adam Garcia went above and beyond our expectations with making sure the service was done right, that we were taken care of with a loaner or other transportation options like a shuttle and that followed up with the performance on our vehicle. I love the fact that Walter’s Automotive makes it so easy to pay for your service and or reschedule your service appointments online. Thank you! More

Tailgate Door I had issue w/the tailgate not latching he went far & beyond to check why & could not find any issue. Mark provided an awesome service I had issue w/the tailgate not latching he went far & beyond to check why & could not find any issue. Mark provided an awesome service More