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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
2,994 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,994 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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February 15, 2018
Awesome care and Service I know when I take my vehicle to Walter’s MBZ I will receive complete care. Always always happy to see my Serv Rep David Greene. I know when I take my vehicle to Walter’s MBZ I will receive complete care. Always always happy to see my Serv Rep David Greene. More
by Deon1854
Employees Worked With
David Greene
February 15, 2018
Great Service Hey everyone. So I took my C250 for a recall repair and from the moment I arrived I was treated in a very friendly and professional manner. The servic Hey everyone. So I took my C250 for a recall repair and from the moment I arrived I was treated in a very friendly and professional manner. The service was quick. The waiting area is great with coffee, tea, cookies and fruit. My service advisor was Cody Burt. He was very professional and explained what was done and near future repairs to expect. Thank you Cody you are awesome. More
by Love my Mercedes
Employees Worked With
Cody Burt
February 14, 2018
Great Service My experience with Walter's Mercedes-Benz has been fantastic. This proved to be true again with my recent service visit. J.R. Rodriguez was great. My experience with Walter's Mercedes-Benz has been fantastic. This proved to be true again with my recent service visit. J.R. Rodriguez was great. He made sure I understood everything that had been completed and answered all of my questions. He was efficient and knowledgeable. I would highly recommend Walter's and J.R. for any service needs. More
by Todd L
Employees Worked With
February 13, 2018
Awesome Customer Service I always recieve Top Notch Customer Service from Walter's of Riverside. The employees are always friendly. I went in to get a yearly service but en I always recieve Top Notch Customer Service from Walter's of Riverside. The employees are always friendly. I went in to get a yearly service but ended up Upgrading. I am very pleased with my recent C300 purchase. Rene Orellana was knowledgeable, kind and helpful. More
by cbrow2
Employees Worked With
Austin Schneider, Rene Orellana
February 12, 2018
Excellent service Great service here at Mercedes Benz from Brandon Monaco . Brandon is my go to guy for all my car needs , and questions. He always has the answer, and Great service here at Mercedes Benz from Brandon Monaco . Brandon is my go to guy for all my car needs , and questions. He always has the answer, and is willing to help . Always a pleasure to see and deal with Brandon Monaco , especially when you can pay for your car service right at his desk ! I always leave a very pleased and satisfied customer. More
by HappyMbenzowner
Employees Worked With
Brandon Monaco
February 11, 2018
Excellent service The service was prompt upon arrival, Cody was friendly and very helpful , updates was given while waiting for my car Service , the waiting room is cl The service was prompt upon arrival, Cody was friendly and very helpful , updates was given while waiting for my car Service , the waiting room is clean . More
by MyBenz
Employees Worked With
Cody Burt
February 10, 2018
Visit Went for an oil change for the first time at this dealer and had a great experience. Service was fast with really good customer service. Went for an oil change for the first time at this dealer and had a great experience. Service was fast with really good customer service. More
by Angel
Employees Worked With
Cody Burt
February 10, 2018
The results of service and problem fixing are the best. The service and performance of work done is always great. The $490 price to change the spark plugs was extreme, considering tour Mercedes 2012 E350 ha The service and performance of work done is always great. The $490 price to change the spark plugs was extreme, considering tour Mercedes 2012 E350 had only 15000 miles driven. If I was told the spark plugs were tested or examined and considered bad or poor! I would have felt different. Brandon Monaco was a great service specialist. I feel the spark plug issue has to do with dealership policies. More
by serviceguy,16
Employees Worked With
Brandon Monaco
February 09, 2018
Service was great, making an appointment was not. Adam Garcia and the technician did a fast, fine job getting my RV fixed while I waited. However, I experienced no return call by service personnel whe Adam Garcia and the technician did a fast, fine job getting my RV fixed while I waited. However, I experienced no return call by service personnel when I left a message to make that appointment - it was only when I used your chat service that anything happened to get me an appointment. I had a similar experience when I called about buying an electric Smart car, and asked if Walter's would service the Smart car if I did. I think it took about one and a half days before anyone returned my call. So - my first two exposures to Walter's led me to think that Walter's was not a place I wanted to do business with. You can thank Adam Garcia and the tech that worked on my car for helping turn that around somewhat, and also your salesman for Smart cars that came out to talk to me while I was looking at your Smart inventory, as I waited for my RV to be fixed. (I did buy an electric Smart car after the first unsatisfactory phone contact with Walter's, but from Silver Star in Thousand Oaks - they treated me very well, and they trucked it to Riverside as part of the deal.) More
by Humbug
Employees Worked With
Smart sales rep, tech, Adam Garcia
February 08, 2018
Service at at Walters Mercedes I would like to commend Brandon Monaco, for the outstanding service, he provided me at Walters Mercedes. His politeness, professionalism , and attenti I would like to commend Brandon Monaco, for the outstanding service, he provided me at Walters Mercedes. His politeness, professionalism , and attention to detail was unmatched. It was great having him as my service rep. Enoch "Mac" McClain More
by Mac1246
Employees Worked With
Brandon Monaco
