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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,994 Reviews

2,994 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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June 08, 2018

Oil change Adam Garcia, Get Service Adviser to work with. Had my Sprinter Serviced in the time estimated . I always enjoy having a good cup of coffee in their More

by RVGrandpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

It's so awesome to know that Adam took such good care of you and your vehicle in such a quick and hassle-free fashion. We are so glad that you enjoyed the entirety of your experience! Please let us know if there is anything that we may do for you in the future, Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Service Cody Burt is an excellent service consultant. Bob Rosas is an excellent sales associate They both exemplify what personal courteous service sh More

by GM2411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Rosas, Cody Burt
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

We agree that Cody and Bob are both awesome assets to the Walter's team. We're so glad that you are so confident in their services, We hope to work with you and your upcoming automotive service or car-buying needs in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Very satisfy I am very pleased with the service i got. Am really satisfy with the help i got from Adam Garcia. Thank you for working with me More

by Oscarq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Oscar, Thank you for your 5-star rating. We are so glad to hear that you are so content with the service that Adam provided for you. Please let us know if there is anything else that we may assist you with in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Ready for Summer My GLA 250 was due for service and I was having an issue with my sun roof. I scheduled an appointment and Cody Burt was my service advisor. He made e More

by LJacks5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

It's so great that Cody was able to take such great care of you and get your GLA 250 in the best shape for summer. We are glad that he was so attentive and devoted to ensuring that you were fully knowledgeable of your services! We hope to see you again in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Service Department Thanks for Alex Ramirez’s knowledge and professionalism the process was very smooth. He was also very friendly and courteous, It’s always been great d More

by Alarcon, Sylvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Sylvia, It's such a pleasure to know that Alex consistently offers you exceptional service, and that he makes your experiences so hassle-free. We hope you continue to confide in him to take care of your automotive needs in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Always a pleasure Cody Burt is always extremely attentive and helpful. He ensures that all my concerns are taken care of and takes the time to understand everything I More

by ODPino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're so pleased that Cody consistently takes such great care of you during your service visits. It's so important that each of our guests are completely educated about their services that they receive, as well as what they will need to receive in the future, so it's great that he keeps you well informed! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Consistently reliable and very good. The service department is very good delivering excellent service. JR Rodriguez proved to be an excellent service advisor for many years.He is respons More

by Linda Mason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Linda, We're pleased to know that you are so content with JR and his service, and that he is consistently so helpful and informative to you during your visits. We hope that JR and Walter's will continue to sustain your trust and loyalty! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Go the extra mile Alex Ramirez go the extra mile to ensure customer's satisfaction, I can trust his recommendations unlike some service providers in the past, they make More

by Rneal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Greene
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi there, We constantly strive to improve our work, as it is so important to us to provide our guests with only the most positive experiences. We're delighted to know that Alex took such good care of you and that he was devoted to achieving your satisfaction. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

David was absolutely wonderful! I will be coming back. thank you so much for everything. I will tell my friends. thank you for going above and beyond. thank you again More

by tiffanyleola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your recommendation, Tiffany. We're so glad that David did all that he could to ensure that your visit was such a pleasant one. We will see you next time! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Outstanding in all aspects I brought my car in for a recall issue. Austin Schneider was my service agent. I could not have been more pleased. He was very professional , knowledg More

by guido
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're so glad to hear that Austin went above and beyond in ensuring that your vehicle was fully taken care of. We appreciate your recommendation, and we hope that you will return if ever in the need of additional assistance. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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