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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,986 Reviews
Call Service Center (951) 441-6182

2,986 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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January 01, 2024

Alex Ramirez is my service advisor and he is very customer service oriented. He makes the process as smooth as possible. More

by Chmax1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Alex this positive review! We are happy to hear that Alex provided you with a seamless, 5-star experience. It is our pleasure to serve you and we hope that you continue to choose us here at Walter's Mercedes-Benz of Riverside for all of your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 29, 2023

Everyone was very helpful and courteous especially Kelly Sandefur who answered all my questions promptly. She was pleasant and professional. More

by Silvinha
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Walter's Mercedes-Benz of Riverside responded

Silvinha, Thank you very much for leaving Kelly this terrific review! We are glad to hear that Kelly took great care of you and your automotive needs. We are happy to know that she was very helpful, courteous, pleasant and professional. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 28, 2023

Marina Salcedo was great and was honest with how long it would take to do the service. I would have given the dealership five stars if it wasn't for the ridiculous prices they have for their services. I co More

by Jim B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Salcedo
Report | Print
December 26, 2023

The Dealership is always clean, organized and ready to attend to my needs when I arrive. More

by marcia4jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving us this flawless review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that they were ready to attend your needs when you arrived. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 26, 2023

Kelly Sandefur was great and professional. It’s not her fault, but the wait was a little bit longer than I expected. More

by 2005pherring@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Kelly this terrific review! We are glad to hear that Kelly took great care of you and your automotive needs. We are happy to know that she was professional. We do apologize for the wait time that occurred during your visit and we do appreciate the feedback. If you would like to discuss further, please contact us at the dealership. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 25, 2023

Enrique was very helpful and did a good job. The headlight is much better now More

by Kisong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Velez
Report | Print
Dec 28, 2023 -

Walter's Mercedes-Benz of Riverside responded

Kisong, Thank you very much for leaving Enrique this terrific review! We are glad to hear that Enrique took great care of you and your automotive needs. We are happy to know that he was very helpful and did a good job fixing your headlight. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 25, 2023

Service was very good. Car headlight is working great. Enrique was very helpful. Would recommend More

by Kisong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Velez
Report | Print
Dec 28, 2023 -

Walter's Mercedes-Benz of Riverside responded

Kisong, Thank you very much for leaving Enrique this terrific review! We are glad to hear that Enrique took great care of you and your automotive needs. We are happy to know that he was very helpful and did a good job fixing your headlight. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 24, 2023

Jr Rodriguez very prof. And very helpful Was smooth and efficient visit Wishing him the best More

by rhardestymd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Walter's Mercedes-Benz of Riverside responded

Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that JR's efforts could meet your satisfaction! We are thrilled to know that he was very helpful. Please do not hesitate to give us a call if you every have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 22, 2023

As usual Marina Salcedo did a great job servicing me. She kept me up to date as the Cara’s in service. More

by Dstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Salcedo
Report | Print
Dec 28, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Marina this fantastic review! We are glad to hear that Marina took great care of you and your automotive needs. We are happy to know that she kept you up to date on your vehicle while it was being serviced. We appreciate your continued business with us here at Walter's Mercedes-Benz of Riverside. We look forward to continue serving you and your future automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 19, 2023

She was patient and so nice and she even saved me more money at the end! More

by dianesalazar7000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Salcedo
Report | Print
Dec 19, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this incredible review! We are glad to hear that our team took great care of you and your automotive needs. We are happy to know that she was patient and so nice. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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