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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,994 Reviews

2,994 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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June 09, 2018

Kind and thoughtful. Explanation benefical. Thanks Tire replacement. Short and efficient use of my time. Wait time was not too long . Business was taken care of with professionalism. All representati More

by Sassy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art, Brandon Monaco, Julio Guerrero
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

We strive to offer our guests only the most efficient service, so we're glad that the team provided you with an experience that was so quick and helpful. If you have any further automotive needs in the future, please do not hesitate to reach out. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 09, 2018

Service Professionalism was showed by Alex. He made you feel at home. Everything was explained from the on set to the finish. He even update you on what is go More

by Kg8g8x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're so pleased to know that Alex was so attentive during your recent service visit, and that he ensured that you felt so comfortable throughout it. We hope that everything is running smoothly, and we hope to continue to take care of your service needs in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 09, 2018

Excellent It’s a pleasure coming to Walter’s. You’re always welcomed with a warm greeting, the staff is very helpful and friendly, and the service is excellent! More

by Eboni82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Eboni, It's so nice to know that our team consistently makes you feel so welcomed and confident about the services that you receive. We hope to continue to offer you exemplary service in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 09, 2018

Service Review Service was good, but the costs of the repairs were too costly and or too high compared to competitors. Elected to have actual repairs done elsewhere More

by Hi all
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2018

service and maintence Austin Schneider as a Walter's rep did an outstanding job. Walters has always been Top Notch! Up until now the experience was great ... if I'd known More

by C.HOLIDAY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Tecson, Austin Schneider
June 08, 2018

First class Everything every time I go to Walters it is first class, from service to the waiting room lobby to the friendly Staff. JR Rodriguez is awesome. Very More

by Elvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The welcome staff is great, when you first pull up., Austin Schneider
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Elvis, We're so glad that JR and the team are able to consistently provide you with such quality service, and that you so greatly enjoy the entirety of your experiences. We hope that you will continue to confide in us for your automotive needs in the future. Thank you for your kind review. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

100% satisfied with their services. My experience with dealing with Walter's Mercedes was exemplary!!! And David Green was always attentive to my needs and provided me with great custom More

by Rochelle 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene, Wyman Apple
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Rochelle, Your best interest is ours as well, so it's awesome to hear that David was so devoted to accommodating your needs and ensuring that you were fully satisfied with your visit. We hope that you will return so that we may continue to offer you quality service. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Awesome Dealership!! Brandon Monaco Was an absolute delight and knows his Bussiness It was absolutely the Best customer service I do recommend him highly!! Love thi More

by Sandy1220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Filomena Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Monaco, Andrew Wagner, David Greene
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Sandy, It's so great to know that Brandon provided you with such extraordinary service. We appreciate your loyalty to our dealership, and we hope to continue to be of assistance to you in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Summer detailing special Austin assisted me at arrival, did all the paperwork, informed me of time of work. He informed me when complete which was right on. He was friendly an More

by DanW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Dan, It's so great that Austin provided you with such quality service within the exact time frame that was promised. We hope that you will continue to confide in his assistance and in Walter's for your future automotive needs. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 08, 2018

Standard Service It was a standard service and everything went well, as per usual. The car was taken care of, and returned very clean, and on time. More

by DVAG Maier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2018 -

Walter's Mercedes-Benz of Riverside responded

It's great to know that your recent service visit went just as planned, and that your vehicle was so well taken care of. We hope that you will continue to confide in us to take care of your automotive needs in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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