Walter's Mercedes-Benz of Riverside - Service Center

Great Service Got appointment very quick at a time that was convenient to me and was in and out in no time. I was very pleased with the friendly customer service. Got appointment very quick at a time that was convenient to me and was in and out in no time. I was very pleased with the friendly customer service. More

Always courteous Although Alex is not my regular service Dept. technician, he is always professional and courteous. He notified me of all updates in a timely manner. Although Alex is not my regular service Dept. technician, he is always professional and courteous. He notified me of all updates in a timely manner. More

Working with David Greene is always a pleasure . He always understands the problem and gets it taken care of on short notice and with uncanny speed. . He always understands the problem and gets it taken care of on short notice and with uncanny speed. More

Brakes I was experiencing a slight vibration when I come to a stop with my GLK 350 Mercedes. I came in and as usual Austin Schneider provided me excellent cu I was experiencing a slight vibration when I come to a stop with my GLK 350 Mercedes. I came in and as usual Austin Schneider provided me excellent customer service. They replace the brakes pads and my vehicle seems to be working better. Thank you for your kindness, and willingness to help. Sincerely, Leslie W. More

Concerned, Caring, Considerate!! Customer Service at this Dealership is awesome from the time you pull in until you pull out! All faces are smiles! I needed some help with something S Customer Service at this Dealership is awesome from the time you pull in until you pull out! All faces are smiles! I needed some help with something Special and Questions on my Car...Mark was an outstanding help with helping me understanding the issue. He has an outstanding concern for the customer and their Car. He went far and beyond what I could imagine! Always keeping me informed on the work just outstanding!! Care and Concern is Key! Thank you Mark! I More

Another great service I had been in for service once before and Brandon Monaco was my Service Advisor. I asked for him again this time because of the great service and prof I had been in for service once before and Brandon Monaco was my Service Advisor. I asked for him again this time because of the great service and professionalism. Again, the service was top notch.I was updated frequently and notified of my vehicle's needs. I am the director of a large nursing facility and wish I had more staff with the same level of customer service.I recommend Brandon 100% to ensure your vehicle is treated the way you would treat it. Everyone was great.I wish I knew everyone's names, but kudos to all the staff at this dealership. More

always a great experience Adam Garcia has helped me on several occasions and always makes the process convenient. I couldn't ask for a better advisor or dealer experience. than Adam Garcia has helped me on several occasions and always makes the process convenient. I couldn't ask for a better advisor or dealer experience. thank you!! More

20k service experience. I went to Walter’s MB for my 20k and had an awesome experience for the second time with our service manager Brandon. He explained everything well. I went to Walter’s MB for my 20k and had an awesome experience for the second time with our service manager Brandon. He explained everything well. More

Service Very friendly and efficient customer service rep. Knowledgeable and took care of the service efficiently on timely manner. Explained all what was need Very friendly and efficient customer service rep. Knowledgeable and took care of the service efficiently on timely manner. Explained all what was needed and performed. More

Schedule A Maintenance Wow. It was a wonderful experience. I was able to get get a same day service appointment. When I arrived at the dealership, which was kind of late, t Wow. It was a wonderful experience. I was able to get get a same day service appointment. When I arrived at the dealership, which was kind of late, they still provided me service. Eventhough the end of day was approaching, they realized they wouldn't be able to finish. Austin Schneider immediately called Enterprise Rental and they were there within 15 min to pick me up and get me into a car and ready for my next appoint. Thanks team from the service clerk to the financial advisor. Job well done. More