Walter's Mercedes-Benz of Riverside - Service Center

Appointment started on time. I was able to wait and get my car serviced. I don't take my car anywhere else. Brandon was amazing and made my experience great. I was able to wait and get my car serviced. I don't take my car anywhere else. Brandon was amazing and made my experience great. More

Mike Ramos has exceptional customer service! Ana from car loaner services does also! They are part of the reason I return to Walter’s! Ana from car loaner services does also! They are part of the reason I return to Walter’s! More

Knowledgeable, courteous, on time, , the service agent- Enrique Velez is very accommodating., answers my questions Enrique Velez is very accommodating., answers my questions More

Service was prompt, lounge waiting area was excellent, and representative was great. The next scheduled service was also set. and representative was great. The next scheduled service was also set. More

It was fine. It was easy to get appointment. Also great if there were deals It was easy to get appointment. Also great if there were deals More

Trustworthy and dependable. I had the opportunity of working Michael Ramirez . He was very knowledgeable. I had the opportunity of working Michael Ramirez . He was very knowledgeable. More

Enrique Velez the service advisor went above and beyond. If you ever need to visit the service center, please ask for him. He will keep you updated every details you need. Professional! If you ever need to visit the service center, please ask for him. He will keep you updated every details you need. Professional! More

I bring my Mercedes to Walter’s Mercedes-Benz because the Walter’s Group has the best service department of any dealerships in SoCal. Marina Salcedo did a wonderful job getting my car up to speed. Walter’s Group has the best service department of any dealerships in SoCal. Marina Salcedo did a wonderful job getting my car up to speed. More

Until today, everything was fine. Today was a terrible experience and service. I am tired and stressed from taking my car to service over and over again. Today was the worst customer Today was a terrible experience and service. I am tired and stressed from taking my car to service over and over again. Today was the worst customer service and waste of time. One of his workers, JR Rodriguez, made me feel discriminated for being a hispanic woman. I first arrived here at 9:30, Mr. JR Rodríguez told me to wait in the lobby and he would update me on what would happen to my car and how long I have to wait for it to be serviced. I waited for the car for 3 hours for JR Rodriguez to update me. He did not come to me to update me and it wasn't until 11:45 I had to look around the corner for him that he told me anything. Mr. JR saw that I looked at him in his desk on his computer alone. He had all the time to update me, while everyone else who went for service was already gone. After another 15-20 minutes I went to his desk and asked about my car. He mocked me saying, he "didn't update you because you were on my phone." I was on my phone at 11:10 for 30 minutes, I was there for 3 hours with no notice or any checkup. Since I had gotten there he had treated me as a lesser person because I was a non English speaking person. I feel completely unfairly treated and I told him that I was mad that I had to get up to tell him after 3 wasted hours of no update on my car. I had to pick up my daughter from school and it's really frustrating and infuriating that I have to take my new car to service every week because something is wrong with it, and that I get treated in such a way every week. More