Walter's Mercedes-Benz of Riverside - Service Center

I'm pampered and my Smart car purrs! David Greene gets the paperwork done up correctly after greeting me with a smile. He is accurate and gets everything covered at once. He checks for David Greene gets the paperwork done up correctly after greeting me with a smile. He is accurate and gets everything covered at once. He checks for any recalls, anticipates service needed due to age and mileage of the car. Applies any discounts available. Keeps me updated and gets me in and out in a reasonable time span. The dealership is always clean and comfortable, including restrooms. I have a long drive so always enjoy the various fresh coffees, choices of creamers, bottled water and variety of fresh donuts. There are wifi connections and cozy computer tables. More

First visit terrific! Just brought our Prism R.V. in for its first service to Walters. Dealt with Adam Garcia. He was incredibly organised, was knowledgeable, easy to in Just brought our Prism R.V. in for its first service to Walters. Dealt with Adam Garcia. He was incredibly organised, was knowledgeable, easy to interact with and the visit went so smoothly. We were in and out in 2 hours. More

Service A Alex Ramirez was very good in explaining what was going to be performed on my car. Service took longer than expected but he made sure I was able to re Alex Ramirez was very good in explaining what was going to be performed on my car. Service took longer than expected but he made sure I was able to retain the loaner car until the next day at no additional charge. Even though my service coupon had expired by one day they honored it since I made my appointment before it expired. I very much appreciate the service I receive from Walters Mercedes-Benz of Riverside every time I go. They have great coffee too. Thanks to all More

Great service from David I went into Walter’s worried because one of my car keys was stolen. David was extremely helpful & let me know the stolen key could be blocked. It was I went into Walter’s worried because one of my car keys was stolen. David was extremely helpful & let me know the stolen key could be blocked. It was only about 2 hours and they went by quick. David was very helpful and answered all my questions with friendly and professional service! More

AWESOME CUSTOMER SERVICE - MARK INTERLICCHIA I purchased my first MB (E350 Coupe) from Walter's in 2011. Great experience. Super customer service. I have known Mark Interlicchia for about 7 I purchased my first MB (E350 Coupe) from Walter's in 2011. Great experience. Super customer service. I have known Mark Interlicchia for about 7 years and consider him a friend now. I moved back to LA from Riverside last year. Last week my husband misplaced the key to his 1984 MB 380SL. He went to to one of the MB dealerships in our area to see if they could get him a replacement key. He told them the year and make but they asked him for the VIN number. He went back the following day only to be informed that they could not get him a replacement key because his vehicle was too old. They also seemed to be more interested in the customers who had vehicles there. I had a similar experience at the same dealership when i took my car in for a scheduled maintenance. I was not impressed with their customer service at all. I guess I had been spoiled by Walter's level of customer service across the board. I then decided to take my car to an authorized MB repair shop and had my car serviced in less than an hour at a very reasonable price. So I contacted them and asked if they could help us with a replacement key. They said they did not provide key replacement service but referred us to a locksmith specialist. We contacted the locksmith who wanted $500 for a key! For real. No kidding!!!!!! hello? My husband then suggested we contact Mark Interlicchia at Walter's. I did and without any further ado, Mark had a replacement key made and Federal Expressed to us the very next day for a nominal price. I now know that if we EVER have any issues whatsoever with our MB vehicles, Mark at Walter's is our #1 go to guy. I am thinking of maybe getting a newer MB in the not so distant future. I will for sure travel the 60 miles to get the excellent service Walter's provides. Mark has always provided expedient service with a smile. He is pleasant, friendly and more importantly, he is knowledgeable about every aspect of the MB vehicles. He should, he used to work on them, He is also keenly aware of the value of our time and does not waste it. I recommend MARK INTERLICCHIA and WALTER'S MERCEDES BENZ in Riverside 100%!!!!! i hope this review helps. Thank you for the opportunity to provide it. Sandy S. More

Very good service experience. Very honest and trustworthy service coordinator David Greene. I’ve had bad experiences in another Dealership but have found David great and honest t Very honest and trustworthy service coordinator David Greene. I’ve had bad experiences in another Dealership but have found David great and honest to deal with. More

1st service My wife and I brought our 2018 CLK for its first service. We were helped by David Greene, a nice young man. David got us thru the paperwork quickly an My wife and I brought our 2018 CLK for its first service. We were helped by David Greene, a nice young man. David got us thru the paperwork quickly and also arrived for an Uber to shuttle us to and from the gym while our car was service and washed. Walters service department is the best and is one of the reasons why this is our fourth car we have received here and will certainly be our next vehicle too. Thank you very much More

My Service Rep Exceeds My Expectations All the Time Alex Ramirez is a great service representative. He tends to my needs even when I don't have an appointment. He is always courteous and professional. Alex Ramirez is a great service representative. He tends to my needs even when I don't have an appointment. He is always courteous and professional. I would definitely recommend you ask for him when you are booking a service appointment. More

friendly, prompt, VIP service David Greene was my service advisor and gave me A1 service. I can't think of anything he did wrong during my service need. I received prompt, profess David Greene was my service advisor and gave me A1 service. I can't think of anything he did wrong during my service need. I received prompt, professional VIP service from David Greene and his crew and truly appreciate him for making this stressful time pleasant. More

The Service Center is Top Notch! J.R. and the other service advisors are very professional and thorough. I've been having great experiences at Walters since I have started taking my J.R. and the other service advisors are very professional and thorough. I've been having great experiences at Walters since I have started taking my car there, four years ago. Don't cut corners, take your Mercedes to the people who can take care of it right. More