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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,902 Reviews

2,902 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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September 26, 2023

On the way to an appointment and the 12v Battery failed They fixed it right away and sent me on my way. More

by Larry Henley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Velez
Sep 27, 2023 -

Walter's Mercedes-Benz of Riverside responded

Larry, Thank you so much for leaving us this 5 star review! We are glad to hear our team took great care of you and your automotive needs. We are pleased to hear they fixed it right away and sent you on your way. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 26, 2023

Walters Mercedes dealership is consistently excellent. Mark Interlicchia the service manager that we always work with, is outstanding. He is a wonderful manager who consistently trains his staff to provid More

by Rosey22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Walter's Mercedes-Benz of Riverside responded

Rosey, We greatly appreciate you taking the time to leave Mark this positive review! We are glad to hear that he consistently takes great care of you and your automotive needs. We appreciate your continued business with us here at Walter's Mercedes-Benz of Riverside. We are pleased to hear he is always outstanding to work with. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 25, 2023

The dealership is always super clean the employees are friendly and great you with a smile.. More

by GLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Velez
Sep 26, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this 5 star review! We are glad to hear that you had a great experience here with us at Walter's Mercedes-Benz of Riverside. Our guests satisfaction is our utmost priority here. We are pleased to hear that everyone is so friendly to you and greets you with a smile. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 25, 2023

I want to start by saying how awesome it was working with Wayne Anderson! He was amazing and very attentive to our needs and questions, it’s representatives like him that keep us coming back. More

by Markjaraanthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Anderson
Sep 25, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Wayne this positive review! We are glad that Wayne took great care of you and your automotive needs. We are glad to hear he was amazing and attentive to your needs and answered all questions you had. We appreciate your continued business. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 25, 2023

Service advisor Joseph Loera was very helpful on my last visit in your dealership. He solved most of my issues regarding my old G wagon. Which i didn’t get in my previous visit.. He is an excellent asset o More

by orentoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Walter's Mercedes-Benz of Riverside responded

Orentoria, Thank you so much for taking the time to leave Joseph this positive review! We are glad to hear that Joseph took great care of you and your automotive needs. We are pleased to hear he could solve most of your issues with your old G Wagon and provided you with top notch service that you so much deserve. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 25, 2023

Walter's Mercedes has always done a great job on my car. With the advice from Brandon Monaco you can't go wrong. More

by mclee1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Sep 26, 2023 -

Walter's Mercedes-Benz of Riverside responded

We greatly appreciate you for leaving Brandon this positive review! We are glad to hear that Brandon gave great advice and took great care of you and your automotive needs. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 25, 2023

It was time for me to take my car in to Walter's for maintenance. I called JR Rodriguez. JR Rodriguez is always there to listen to my questions and concerns. My service was excellent. More

by hfhuling
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave JR this positive review! We are glad to hear that JR took great care of you and your automotive needs. We are pleased to know that he answered all of your questions and listened to the concerns you had regarding your vehicle. We hope to continue serving you and your automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 21, 2023

Walters Mercedes Benz team are v exceptional. Service Manager Mark Interlicchia is an an outstanding individual who goes above and beyond. Additionally he has an amazingly chill, and calming pre More

by SPIVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irvin Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Mark this positive review! He will be honored to hear of your kind words. We are glad to hear that Mark took great care of you and your automotive needs were taken care of - quickly and efficiently. We are pleased to hear he went above and beyond for you and kept you well informed about how your car was going to be serviced. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 17, 2023

I’m a repeat customer . I have purchased four Mercedes and one Audi . Your reps are always courteous, knowledgeable and patient. Thank you. More

by staff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley in sales, Enrique Velez
Sep 18, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you for this positive review! Your safety and satisfaction are of the utmost importance to us here at Mercedes-Benz of Riverside, and we are glad that our team consistently takes great care of you. We greatly appreciate your continued business with us we hope to continue serving you and your automotive needs for many years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Erwin Artacho - General Manager

September 14, 2023

Great service for my car and excellent customer care from my Advisor Enrique Velez. I took the car in for a flat tire and they gave me a complete report of the condition of my E350. Service was completed and More

by zippi72E350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Velez
Sep 15, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you for writing Enrique this positive review! We are glad that Enrique could provide you with top notch service. We are so glad that Enrique could get your Mercedes-Benz E350's needs taken care of- thoroughly and efficient. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Erwin Artacho - General Manager

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