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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,995 Reviews

2,995 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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December 18, 2018

Always on top of their game I toke my car in for an issue with the gas cap and Cody was so great, he got me right in, without an appointment and they figured out the problem in l More

by Samantha R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Dec 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks Samantha! We're happy to hear that Cody made sure that your car was quickly taken care of, and that it was a pleasant, hassle-free process for you. We appreciate your business and look forward to working with you again in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 12, 2018

Excellent service Brandon Monaco, has always been our trusted advisor...we wish him all the blessings not only for the Holidays but all the time that he is with Walters More

by Mareyah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Dec 13, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Mareyah, Thank you for taking the time to leave Brandon these kind wishes! We are so glad that he consistently provides you with service you can rely on, and our team wishes you the happiest of holidays as well. Be sure to follow us on Facebook for future specials and updates. Regards, Ray Burke - General Manager

December 11, 2018

Great Custimer Service Adam Garcia the service advisor and the whole team at Walter's helped my service needs on my Mercedes Sprinter.. the Customer Service is exceptional a More

by Jay4Ang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Dec 12, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this kind feedback. It is our pleasure to serve you, and we are so happy to hear of your contentment with your recent visit. Please let us know if there is anything more we could assist you with in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 11, 2018

I am delighted with Austin Schneider excellent service . From the moment I came in I didn't have to wait to be helped. They were already expecting me. Austin took care of the paperwork and the service was More

by Agent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Dec 12, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your recommendation! It is a pleasure to hear of your contentment, and we are so delighted that Austin and the team ensured that your service was completed thoroughly and efficiently. We strive to provide our guests with nothing short of high- quality service, and we look forward to continuing to do so for you in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke- General Manager

December 08, 2018

Brandon is awesome ! Brandon is awesome! Had a tire problem and he fixed it ASAP! Always great service and takes care of his customers and with a smile. More

by benzdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Dec 10, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thanks so much for your great feedback! We're so glad that Brandon was able to resolve your tire issue- quickly and efficiently. It is our pleasure to help, and we look forward to continue serving you in the future! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 05, 2018

Fast friendly knowledgeable service Always a friendly welcome fast service & will recommend to everyone I know j.r. Ridriguez Is always professional & friendly fast service Gets the More

by Cookie/martha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Nasser
Dec 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Martha, Thank you so much for leaving us this very kind review and recommendation! It is our goal to provide our guests with comfortable and efficient overall experiences, and we are thrilled to hear that you have been so content with our efforts! JR and the entire Walter's team look forward to continue serving you in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 04, 2018

Great Communication Cody is my assigned service rep and he is great about keeping me informed and answering questions. Unfortunately for me the parts I needed were not i More

by Smart owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Dec 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you taking the time to share this kind feedback, and we're so glad that Cody could consistently be of such great assistance to you when you join us for service. We feel fortunate to have the opportunity to serve you, and we look forward to continuing to work with you in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

December 01, 2018

Easy time reset Adam is always so helpful when we bring our cars and van in. I was so confused on setting the time on my van and Adam was helpful enough to set the ti More

by Daniel fruit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Dec 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Daniel, Thank you so much for your positive feedback! It is our pleasure to assist you, and we are glad that Adam ensured that you were fully informed and confident in your service. We always aim to provide our guests with exceptional experiences, and we look forward to the opportunity to do so again when the time comes for your next service! Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

November 30, 2018

Holiday The holidays is the busiest time of year for my business whic means I need my company vehicle serviced in a timely manner. Thanks Adam for the quick a More

by Jens123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Dec 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We are so glad that Adam was able to take care of your company vehicle- quickly and efficiently. Please don't hesitate to contact us if there is any further service we may offer you in the near future, and be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager!

November 28, 2018

Wife's new car We had a good relationship with fleet manager Andrew. My wife tends to be very demanding and Andrew was able to provide a pleasant care buying experie More

by AWood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Nov 29, 2018 -

Walter's Mercedes-Benz of Riverside responded

Congratulations to your wife on her new vehicle! It is a pleasure to hear that Andrew was able to accommodate her needs and ensure that her buying experience was top-notch. We hope you both enjoy her new ride, and we hope to hear from you two again when the time comes for her first service. Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

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