Walter's Mercedes-Benz of Riverside - Service Center

Austin Schneider is awesome! I’ve been to Walters of riverside twice now & I must say that Austin Schneider was great each time! He provided timely status updates and if he wasn’t I’ve been to Walters of riverside twice now & I must say that Austin Schneider was great each time! He provided timely status updates and if he wasn’t available when I called he made it a point to text me letting me know what time he would get back to me. Just an overall great customer experience! More

Quick and Excellent Service Made an appointment for maintenance with the service department at Walter’s . Brandon Monaco is my service advisor, who is very friendly, knowledgeabl Made an appointment for maintenance with the service department at Walter’s . Brandon Monaco is my service advisor, who is very friendly, knowledgeable, and helpful. Service was done in good quality, I got real-time updated from Brandon throughout the process. Really appreciate the good service provided. Will recommend to others for sure. More

Emergency help I hit a pothole and it ripped open my left front tire in Palm Springs on Friday night December 28. I changed the tire and put the "doughnut '' on the I hit a pothole and it ripped open my left front tire in Palm Springs on Friday night December 28. I changed the tire and put the "doughnut '' on the wheel. The MB dealer in Palm Springs did not offer service on Saturdays. Since I was going to LA Saturday anyway, I called Walter's MB of Riverside and they had the type and size tire I needed, and they advised to come in and they would take care of me. They were great. They replaced the tire and checked the rim to make sure it was okay. I was in and out in less than 90 minutes, and they washed and cleaned my car as well. I am grateful to Walter's for taking care of my emergency. More

Great Customer Service Alex Ramirez, Took the time to listen to our concerns, recommended what services should be done to help us stay within our budget. Followed up daily w Alex Ramirez, Took the time to listen to our concerns, recommended what services should be done to help us stay within our budget. Followed up daily with status of car, the one thing that relieved some of the stress, was being told that we could take the day to discuss among ourselves (my husband and I) what we could afford to get fixed right away and that we could give him an call, first thing the next morning to give approval on what to fix, and not worry about being pressured into making an immediate on the spot decision. More

Satisfied customer Thank you Walter’s if Riverside for your fast, easy and friendly service. I anticipated a long wait but I was in and out of the shop in no time. Every Thank you Walter’s if Riverside for your fast, easy and friendly service. I anticipated a long wait but I was in and out of the shop in no time. Everyone was in the holiday spirits! Thank you for the warm welcome. Special thanks to Adam and David for the prompt updates on my vehicle. More

Very friendly and efficient services . Our vehicle was fixed I no time, we lounged around while waiting for our vehicle fixed. Their fast services had reduced our stress so much while we . Our vehicle was fixed I no time, we lounged around while waiting for our vehicle fixed. Their fast services had reduced our stress so much while we touring the country. Highly recommended this dealership to fix or service your vehicle. More

One satisfied customer ♡ Alex Ramirez was very jolly! Kind of like Santa Claus in a way.. he was very helpful and kind. He answered all of my questions that I had for him. He Alex Ramirez was very jolly! Kind of like Santa Claus in a way.. he was very helpful and kind. He answered all of my questions that I had for him. He reassured me that my car would be ready In less than one hour. Turns out i just needed a aux battery. Thank you Alex! Santa Claus does exist.. in you! More

Service I have been taking my car to Walter Mercedes since 2012 for service. Brandon Monaco has helped me for many years and he is very professional, honest I have been taking my car to Walter Mercedes since 2012 for service. Brandon Monaco has helped me for many years and he is very professional, honest and caring. I trust him to help me make the right decisions More

Oil Change service Service was great, David Greene, was very knowledgeable and friendly , he explain things that we need to replace in short time to prevent damages i Service was great, David Greene, was very knowledgeable and friendly , he explain things that we need to replace in short time to prevent damages in the future, Good Job !! More

Great Service I took my car in for a quick look at my tire and David was so helpful. He found a nail that I didn't see and was a ke to get a new tire put on quickly I took my car in for a quick look at my tire and David was so helpful. He found a nail that I didn't see and was a ke to get a new tire put on quickly so I could get to class. Thanks, David More