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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,902 Reviews
Call Service Center (951) 441-6182

2,902 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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October 06, 2023

As always Walter’s and our service advisor Alex Ramirez took care of all our car service issues in an excellent manner. More

by e.johnson909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Alex this excellent review! We are pleased to hear that Alex consistently takes wonderful care of you and could provide you with thorough and efficient service. We appreciate your continued business with us here at Walter's Mercedes-Benz of Riverside. We hope to see you again when the time comes for your next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 06, 2023

Marina Salcedo was great to work with and made sure my car got serviced promptly when I showed up to my appointment. Thank you More

by Ibrahim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Salcedo
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Oct 06, 2023 -

Walter's Mercedes-Benz of Riverside responded

Ibrahim, Thank you very much for leaving Marina this stunning review! We are glad to hear that Marina took excellent care of you and your automotive needs. We are pleased to hear that she was great to work with and made sure your vehicle was serviced promptly. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 05, 2023

Walter’s service in riverside is one of the most sort out dealership in the area. Their staff is highly knowledgeable and always willing to work with the client to handle their needs with utmost care. Mr. More

by Arun Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Walter's Mercedes-Benz of Riverside responded

Arun, We are grateful for you leaving Alex this positive review! We are glad to hear that Alex took excellent care of you and could get your automotive needs taken care of quickly and efficiently. We are pleased to know that he treated you with the utmost courtesy and even sent a follow up email to check in with you. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 28, 2023

I took my car for brake job. They treated me very respectful and prudent. Walters provided me a rental car. More

by Shohreh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Walter's Mercedes-Benz of Riverside responded

Shoreh, Thank you so much for leaving us this 5 star review! We are glad to hear that Michael took great care of you and your automotive needs. We are pleased to hear he was very respectful and treated you right. We hope to see you again when the time comes for your next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 28, 2023

Great customer service and impressed with the excellent service provided when I received my car. More

by vanessa Vardayou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Walter's Mercedes-Benz of Riverside responded

Vanessa, Thank you for leaving us this 5 star review! We are glad to hear that our team took great care of you and your automotive needs. We are pleased to know that excellent service had been provided when you received your vehicle. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 27, 2023

My experience with this dealership has always been favorable. This has been my second experience with Michael Ramos and he has always been friendly, polite, respectful and knowledgeable. More

by arut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Walter's Mercedes-Benz of Riverside responded

Arut, We greatly appreciate you for taking the time to leave Michael this positive review! We are glad to hear that Michael consistently takes great care of you and your automotive needs. We are pleased to know that he is always friendly, polite, knowledgeable and respectful every time you are here. We appreciate your continued business. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 27, 2023

Came in a vehicle issue, was politely greeted and swiftly usted to my concerns . Wrote work order and within a few minutes, took care of the issue More

by flaviobug
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
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Sep 28, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this 5 star review! We are glad to hear that our team took great care of you and your automotive needs. We are pleased to hear that they greeted you right away and after filling out a work order took care of your vehicle's issue right away. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 27, 2023

Muy buena atención de todos los empleados, me atendieron en español y tambien mi servicio muy rápido. More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Walter's Mercedes-Benz of Riverside responded

¡Muchas gracias por dejarnos estos excelentes comentarios! Nos alegra saber que nuestro equipo le brindó un servicio de primer nivel y pudo atender sus necesidades automotrices de manera rápida y eficiente. Esperamos poder servirle nuevamente cuando llegue el momento de su próximo servicio. Community Verified icon Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 26, 2023

Great Service! Everyone was helpful and went above and beyond what was expected. Especially, Advisor Michael Ramos More

by joegarza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Walter's Mercedes-Benz of Riverside responded

Joegarza, Thank you so much for leaving Michael this positive review! We are glad to hear that Michael took great care of you and your automotive needs. We are pleased to hear that Michael and our entire team was helpful and went above and beyond to meet your satisfaction. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

September 26, 2023

Michael Ramos is the best advisor at Walters. He’s very kind humble and a people person to his customers. 10/10 customer service. More

by Lady D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Walter's Mercedes-Benz of Riverside responded

Lady D, We greatly appreciate you for leaving Michael this positive review! We are glad to hear that Michael provided you with great customer service and was very kind and humble to you during your visit here at Walter's Mercedes-Benz of Riverside. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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