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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
2,902 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,902 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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October 18, 2023
I’ve been to Walter’s Mercedes for the last 15 years. From the sales department to service department are excellent. Today I brought my S-500 for a recall, Kelly Sandefur was my service advisor. I would From the sales department to service department are excellent. Today I brought my S-500 for a recall, Kelly Sandefur was my service advisor. I would give her 10/10 in overall. I highly recommend Walter’s for your new purchase or Kelly Sandefur for your maintenance needs. More
by Kevinton9999
Employees Worked With
Kelly Sandefur
October 18, 2023
This was my first time to come to Walter’s Mercedes for service on my C300.. The service advisor Enrique Velez was very helpful in explaining the A service my car required. The work was done in a little ov service on my C300.. The service advisor Enrique Velez was very helpful in explaining the A service my car required. The work was done in a little over two hours and I appreciated the complimentary car wash. All in all it was an outstanding experience! More
by tlrogers25590
Employees Worked With
Enrique Velez
October 18, 2023
I had to bring my older Mercedes in to get serviced. My service provider was Marina. She has been so amazing and on top of everything! She was friendly, and always made me feel like I was important to My service provider was Marina. She has been so amazing and on top of everything! She was friendly, and always made me feel like I was important to her. I will say if it wasn’t for her, I might still be going to Newport beach for service. Also, my service was done on time and everything works great. Very happy. Thank you More
by Tfnybrooks
Employees Worked With
Marina Salcedo
October 14, 2023
Alex Ramirez was very knowledgeable promt and professional. The dealership was very clean and the snacks were plenty delicious. professional. The dealership was very clean and the snacks were plenty delicious. More
by Lalo
Employees Worked With
October 12, 2023
Alex is very professional, honest and can be trusted. He knows what he’s doing and very knowledgeable. He’s highly recommended! He knows what he’s doing and very knowledgeable. He’s highly recommended! More
by Crystal Pearl
Employees Worked With
October 12, 2023
Kelly Sanderfur is AWESOME! She went above and beyond to help me when my new GLC 300 displayed an engine light after only having it for 5 days (145 miles). When I took it to t She went above and beyond to help me when my new GLC 300 displayed an engine light after only having it for 5 days (145 miles). When I took it to the service department, Kelly was the person who from the beginning to the end took care of me. As I voiced my concerns and displeasure with the information I was given by the mechanic and even my sales rep (both men telling me to just pick the car up and it was safe to drive with the engine light on...while that may have been true, I did not want this as my solution, especially when the part needed was on back order and there was no projected date for when it would arrive at the dealership). Kelly listened to me and did not stop until she had explored every avenue and talked with others about how to get my problem resolved and get my car returned to me. Were it not for Kelly, and others whose names I do not know but they were also part of the resolution to getting me back in my car, I would certainly not be writing this rave review. More
by Terry A.
Employees Worked With
October 07, 2023
Kellly was very nice and knowledgable . The service was great , overall it was very pleasurable . The service was great , overall it was very pleasurable . More
by Beverly
Employees Worked With
October 06, 2023
Excellent customer service. Michael Ramos, the service advisor, always returns the calls and is always on top of things. Michael Ramos, the service advisor, always returns the calls and is always on top of things. More
by Azucena Sanchez
Employees Worked With
