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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,986 Reviews
Call Service Center (951) 441-6182

2,986 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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March 07, 2024

Good selection of used vehicles although prices are a bit high. Service is good but expensive. More

by gardnerjgg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
2.0
This rating includes all reviews, with more weight given to recent reviews.
JC Rasilla
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Walter's Mercedes-Benz of Riverside responded

Hi John, Thank you for your purchase last week; we very much appreciate your business and hope you’re enjoying your GLB. I went to look up your phone number to give you a call but I see you have requested to not receive phone calls. I’d love a moment to speak to you about your experience and learn more about it. Could you please give me a call when you have time? Erwin Artacho General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

March 06, 2024

GREAT SAFF AT WALTER'S MERCEDES GOOD JOB JR EVERYTHING WAS FIX ON TIME KEE More

by MARCELINO P B
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Walter's Mercedes-Benz of Riverside responded

Marcelino, Providing impeccable and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that JR's efforts could meet your satisfaction! We are thrilled to know that he got everything fixed on time. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 04, 2024

Jonathan Hasshaw provided excellent service. He was very professional and he was concerned with the needs of the customer. More

by deloresj895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hasshaw
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Mar 04, 2024 -

Walter's Mercedes-Benz of Riverside responded

Delores, We are grateful for you leaving Jonathan this wonderful review! We are thrilled to hear that Jonathan took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was very professional and concerns with your needs. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 01, 2024

Most helpful and was professional . Attention to detail, great customer service, everything in the timely manner and very friendly. Thank you. More

by Sigala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Hasshaw
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Mar 04, 2024 -

Walter's Mercedes-Benz of Riverside responded

Sigala, Thank you so much for leaving us this positive review! We are glad to hear that our team took great care of you and could get your automotive needs completed in a timely manner. We are happy to know that they were helpful and professional. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 27, 2024

Kelly Sandefur is my Service Advisor. Recently had warranty service completed at Walter's MBZ. She kept me informed as to progress of the service. Very thorough & professional to communic More

by vico.czarniecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing impeccable and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are thrilled to know that she was very thorough and professional to communicate with. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 26, 2024

JR Rodriguez is my senior service advisor. I recently had my car service there and my service was completed before the stated time. JR extended excellent service and kindness. More

by roan1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Walter's Mercedes-Benz of Riverside responded

Roan, We are grateful for you leaving JR this flawless review! We are thrilled to hear that JR took phenomenal care of you and could provide you with through and excellent service. We are pleased to know that he was kind and completed your vehicle before the stated time. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 23, 2024

Your service department is a scam. Not resetting service notice on the dashboard because I chose to have minimum service performed, is a scam. More

by ph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Walter's Mercedes-Benz of Riverside responded

Hi, I’d love to learn more about what happened here? If you have the service that’s required to turn off the dashboard notice then it gets turned off. We certainly, wouldn’t withhold that for any other reason. Let’s get to the bottom of what’s going on here. Could you please call me at the number below? Erwin Artacho General Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182

Feb 26, 2024 -

ph responded

I clearly explained that I chose to have minimum service performed, verses service that's required, so regardless of my choice, I believe the dashboard notice should be turned off.

February 23, 2024

Walter’s Mercedes Benz in Riverside has consistently provided excellent service for me and my family. The dealership is clean, staff is friendly and helpful, and wait times are manageable. More

by ksykes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team took excellent care of you and could provide you with through and efficient service. We are pleased to know that they were friendly and helpful. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 22, 2024

Service advisor Kelly S. was excellent. Very thorough and professional. She kept me informed as to the progress of my repairs/service. More

by Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Walter's Mercedes-Benz of Riverside responded

Lewis, Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are thrilled to know that she was very through and professional. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 20, 2024

Thank you Kelly! The service is always the best. You can tell how much you value your customers! More

by VivGU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing phenomenal and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are thrilled to know that she values you as a customer. Please do not hesitate to give us a call if you ever have any questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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