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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
2,902 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,902 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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November 11, 2023
Good and quick service friendly personnel nice and clean waiting area deliver the car in the promised time . waiting area deliver the car in the promised time . More
by Ramon
Employees Worked With
November 10, 2023
I want to thank Alex Ramirez for all his help getting my 2003 E320 Mercedes Benz in for service. I had all the front suspension replaced which included Lower Control Arms, Torque Rods, and Alignment. Before 2003 E320 Mercedes Benz in for service. I had all the front suspension replaced which included Lower Control Arms, Torque Rods, and Alignment. Before bringing my car in for service, I had brand new tires installed. I also had the Rear Main Seal replaced. The brakes were checked and all is great. All work was due because after all my car is 20 years old but runs like a charm and responds just the way I like it! So, Thank you Alex for helping me keep my baby car running like a champ! I will also be bringing my 2000 E320 Mercedes Benz in for her maintenance. Thank you Walter Mercedes for keeping my cars in tip top shape all these 23 years! More
by boriqua4jesus
Employees Worked With
November 09, 2023
Best customer service, everyone gos over and beyond to give the best service and treat you like family give the best service and treat you like family More
by arturo_rodriguez68
Employees Worked With
November 09, 2023
My experience with Kelly Sandefur at Walter’s Mercedes was refreshing. She was extremely professional and also personable. I love the fact that when we were discussing an issue that she didn’t have a trem was refreshing. She was extremely professional and also personable. I love the fact that when we were discussing an issue that she didn’t have a tremendous amount of knowledge on (tires), she brought in an expert to give clarity to the conversation. I am happy that she will be my service advisor going forward. More
by Jmunderpar
Employees Worked With
November 02, 2023
The team at Walters MBZ is very professional. They are polite and the facilities are exceptionally clean. We were provided a loaner vehicle while our car was in for service. The loaner car was ne They are polite and the facilities are exceptionally clean. We were provided a loaner vehicle while our car was in for service. The loaner car was new and made this a better experience. As for the repair, this was the second time we brought the vehicle in for the same issues. At this point the issue seems to have been corrected. More
by Moe Duran
Employees Worked With
November 02, 2023
This was my first visit to this dealership for standard service and for which the cost was too high. I will not be returning to the dealership for this reason. All of the people I had an interaction with service and for which the cost was too high. I will not be returning to the dealership for this reason. All of the people I had an interaction with were very friendly. I had an appointment for 7 AM which is also the same time the dealership opened. I was the 2nd person in the line (in the street). It was 722 before anyone helped me. Deal breaker was realizing on my way home that all my settings were lost. I am not a tech guy so this was a big deal for me. The auto wash was great! More
by 2timdonahue
Employees Worked With
Enrique Velez
November 02, 2023
Brandon oversaw to all my questions and concerns with excellency! In picking my car up and settling everything with Enrique it was Great! Thank you excellency! In picking my car up and settling everything with Enrique it was Great! Thank you More
by sunnyLu
Employees Worked With
Brandon Monaco, Enrique Velez
