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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,902 Reviews
Call Service Center (951) 441-6182

2,902 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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December 14, 2023

Marina Salcedo was very professional, courteous, helpful and friendly. She explained the issues with the car, the service needed, what was covered, what was not covered and the costs associated with the re More

by nareshpvarma
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Salcedo
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Dec 15, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Marina this terrific review! We are glad to hear that Marina took great care of you and your automotive needs. We are happy to know that she was very professional, courteous, helpful and friendly. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 10, 2023

Service tech was very polite and courteous. Very knowledgeable too. He explained every detail of what's wrong with my vehicle and what's needed to be done. The service was finished ahead of sch More

by bocala1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this 5-star review! We are glad to hear that our team took great care of you and could get your automotive needs taken care of quickly and efficiently. We are happy to know that they were very knowledgeable and explained every detail to you of what was wrong with your vehicle and what needed to be done. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 07, 2023

They were there for everything. JR helped me with the radio, phone seat loner car and is à great replacement for Brandon More

by Judge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Walter's Mercedes-Benz of Riverside responded

Judge, Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside team and we are glad that JR's and Brandon's efforts could meet your satisfaction! We are thrilled to know that they were there for everything. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 27, 2023

Walter’s provided excellent service. The customer service provided by Marina Salvador was top notch. Highly recommend them. More

by Jlabhunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Salcedo
Report | Print
Nov 28, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you very much for leaving Marina this marvelous review and recommendation! We are glad to hear that Marina took excellent care of you and your automotive needs. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 27, 2023

Marina Salcedo was very kind, professional, friendly, and communicative. She made it all come together. I would definitely go back to get my car serviced at Walter's Mercedes in Riverside, and I would defin More

by Naty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Salcedo
Report | Print
Nov 28, 2023 -

Walter's Mercedes-Benz of Riverside responded

Naty, We are grateful for you leaving Marina this pleasant review! We are thrilled to hear that Marina took great care of you and could provide you with thorough and efficient service. We are pleased to know that she was very kind, professional, friendly and communicative. We look forward to continue serving you and your future automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 26, 2023

Great customer service and friendly. Helpful and professional . Technicians were knowledgeable. I’ll be back. More

by Mplinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are thrilled to know that they were friendly, helpful, professional and knowledgeable. We look forward to continue serving you and your future automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 23, 2023

JR Rodriguez Service Advisor Efficient, knowledgeable and took care of my service and the details easily and with professional skill. More

by wardham07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving JR this incredible review! We are thrilled to hear that JR took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was knowledgeable and professional. We hope to see you again when the time comes for your next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 23, 2023

I am a long time patron of this dealership. I enjoy the ease and swift customer service. More

by mr.eliasshabazz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Salcedo
Report | Print
Nov 27, 2023 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave us this superb review! We are glad to hear that our team took great care of you and your automotive needs. We are thrilled to know that they are ease and swift. We appreciate your continue business with us here at Walter's Mercedes-Benz of Riverside. We look forward to continue serving you and your future automotive needs for many years to come. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 23, 2023

Professional clean and they know what they’re doing with your vehicle clean clean clean More

by Pastor Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Walter's Mercedes-Benz of Riverside responded

Pastor Barbara, Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that our teams efforts could meet your satisfaction! We are happy to know that they were professional and knew what they were doing. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 23, 2023

Kelly Sandefur was my service advisor. She was awesome. She kept me updated and answered all my questions! I’m glad i chose Walters. More

by Arthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Walter's Mercedes-Benz of Riverside responded

Arthur, We are grateful for you leaving Kelly this stunning review! We are amazed to hear that she took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she kept you updated on your vehicle and answered all of your questions. We hope to see you again when the time comes for your next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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