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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,925 Reviews
Call Service Center (951) 441-6182

2,925 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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January 25, 2024

Kelly Sandefur was not only pleasant, but was very helpful and knowledgeable in helping me with our service needs. More

by jrw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Kelly this incredible review! We are glad to hear that Kelly took wonderful care of you and your automotive needs. We are happy to know that she was pleasant, very helpful and knowledgeable. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 24, 2024

My sevice rep. was Michael Ramos at Walters Mercedes Benz my car was seviced he explained to me the service I would receive for the mileage service A/B I waited fo More

by J. Hooks
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Walter's Mercedes-Benz of Riverside responded

J Hooks, Providing incredible and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Michael's efforts could meet your satisfaction! We are thrilled to know that he explained the service you would be receiving. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 17, 2024

Make sure you know exactly what is going on with your vehicle via video.,continue to update you on the status of the repairs, and the waiting time is not bad at all, plenty of snacks More

by darnetta7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Walter's Mercedes-Benz of Riverside responded

Darnetta, We are grateful for you leaving us this exceptional review! We are thrilled to hear that our team took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that they continuously updated you on your vehicle while it was being serviced. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 16, 2024

JR was extremely helpful and gave us the service needed. He was a joy to work with More

by Primadonna6494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving JR this terrific review! We are glad to hear that JR took incredible care of you and your automotive needs. We are happy to know that he was a joy to work with and extremely helpful. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 16, 2024

My previous trip to the dealer for service was not productive in any way. However, I received a message from Marina Saucedo in regards to that previous visit and rescheduled another appointment for me More

by Largar22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Salcedo
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Jan 17, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing superb and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Marina's efforts could meet your satisfaction! We are thrilled to know that you were pleased with your service visit here this time around. We appreciate you for giving us a second chance and letting us make it up to you! If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 14, 2024

Very quick and easy the whole process of fixing my car. Satisfied with the service received. More

by Florin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2024 -

Walter's Mercedes-Benz of Riverside responded

Florin, We are grateful for you leaving us this flawless review! We are thrilled to hear that our team took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that they made the whole process quick and easy. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 13, 2024

Staff are amazing. Very professional. Alex Ramirez very nice takes his time to explain things. More

by Emynjun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2024 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Alex this fantastic review! We are glad to hear that Alex took amazing care of you and your automotive needs. We are happy to know that he was very professional and nice taking his time to explain things to you. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 13, 2024

Riverside Mercedes, is great, no issues Fast, reliable service, Alex Ramirez is great kind and professional More

by RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Walter's Mercedes-Benz of Riverside responded

Ranirez, We are grateful for you leaving Alex this wonderful review! We are thrilled to hear that Alex took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was kind and professional. We hope to see you again the next time your vehicle needs service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 13, 2024

I like this dealership because everyone working there are so respectful and polite. Thanks guys More

by charlesadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2024 -

Walter's Mercedes-Benz of Riverside responded

Charles, Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were so respectful and polite to you. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 12, 2024

Everyone was very efficient and helpful. Kelly Sandfur was specifically helpful. She was polite and communicated with me quickly. She made sure my service was convenient as possible. I will More

by prudhomme.william44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing impeccable and quality service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are thrilled to know that she was helpful, polite and communicated with you quickly. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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