Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
2,902 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
Marina Salcedo our customer service person was very informative and gave me excellent time span on when the vehicle would be done. Normally it takes all day since I had issues and then regular service informative and gave me excellent time span on when the vehicle would be done. Normally it takes all day since I had issues and then regular service . But they were able to come through and get the job done ! I have overall confidence in Riverside’ Mercedes. More
J Rodriquez was very friendly and helpful . I enjoy my experience with him .J. Rodriquez was very knowledgeable about my car and help me with info on features on my car . I enjoy my experience with him .J. Rodriquez was very knowledgeable about my car and help me with info on features on my car . More
In compare to before that someone always greeted you as you pulled in and advisor would be out right after, vs. now I had to wait for a little while after I pulled in and another 25 minutes sitting in the you pulled in and advisor would be out right after, vs. now I had to wait for a little while after I pulled in and another 25 minutes sitting in the waiting room for an advisor. I would like to your to respect the reserved slot and keep the appointment promptly and please send someone else if the advisor can't keep the appt. More
JR was great; he got me in last minute and, inasmuch as it was a safety issue (airbag sensor in seatbelt) they did the diagnostic gratis. Further still, they did a complimentary full vehicle inspection an it was a safety issue (airbag sensor in seatbelt) they did the diagnostic gratis. Further still, they did a complimentary full vehicle inspection and car wash. Lastly, they were efficient and professional. More
Kelly Sandefur was very professional and courteous! My car was clean inside and outside! Thank you! Have a great evening! My car was clean inside and outside! Thank you! Have a great evening! More
Alex Ramirez is my service advisor and he is very customer service oriented. He makes the process as smooth as possible. customer service oriented. He makes the process as smooth as possible. More
Everyone was very helpful and courteous especially Kelly Sandefur who answered all my questions promptly. She was pleasant and professional. Sandefur who answered all my questions promptly. She was pleasant and professional. More
Marina Salcedo was great and was honest with how long it would take to do the service. I would have given the dealership five stars if it wasn't for the ridiculous prices they have for their services. I co would take to do the service. I would have given the dealership five stars if it wasn't for the ridiculous prices they have for their services. I could have bought a crappy used car for what it cost me to do the B3 service, and that's no joke. Very much rethinking this whole luxury car thing simply due to the cost of ownership. $1600 for tires a month ago and $2400 for service right after Christmas. Not sure it's worth that just to say I drive a Mercedes. It's a great car and all but not sure it's that great. Anyway, the dealership is great and always has been. All the people there are friendly and kind. If you don't mind spending ridiculous money for service, I can highly recommend this dealership to have your services done. More
The Dealership is always clean, organized and ready to attend to my needs when I arrive. attend to my needs when I arrive. More