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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
2,925 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,925 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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February 08, 2024
Bought my electric Mercedes at this dealership. Did not have a great experience with my very young salesman, luckily I knew exactly which car I wanted to buy. I pre-paid for all the service and I’v Did not have a great experience with my very young salesman, luckily I knew exactly which car I wanted to buy. I pre-paid for all the service and I’ve taken my car always to Palm Springs instead of to this dealership. I had an issue with the car overheating, turned out to be a faulty water pump. My actual service advisor was amazing. Kept me informed every step of the way, let me know it was under warranty, got me a loaner at no cost, just all around Great. However, when it was time to pick up the car, Joseph was my service advisor. He did not introduce himself. My car wasn’t quite ready. And when they brought it around it was not charged. Not charging had been the reason I brought it in, I was concerned if the charging issue had been resolved. unfortunately, Joseph was on the phone, or laughing with his coworkers, and I was unable to get his attention. Eventually, someone else helped me, it was put on the slow charger for four minutes, it received zero charge, was taken off the charger and brought back around. I was then told it appeared to be charging normally because it had received zero charge I wanted to at least see it gain some charge And requested it be put back on the charger. The fast charger was being used to charge a car that was not being picked up that night where my car that was now promised an hour earlier was put on the slow charger. It received 2% charge. I agreed to take my car home. As I left, Joseph was laughing with his coworkers about what a hard worker he was, about “what xxxxxxxx” the young guys at the shop are, how he works rings around the rest of them, and he was looking forward to leaving for the night. No one bothered to say goodbye to me as I walked out and got in my car. More
by Wheredidservicego
February 06, 2024
Great Service. Did a through job and got me back on the road in a timely fashion. Did a through job and got me back on the road in a timely fashion. More
by EraSprinter
Employees Worked With
February 03, 2024
Great service! Super helpful and went the extra mile to ensure my car was taken care of. Super helpful and went the extra mile to ensure my car was taken care of. More
by sabrina.lopez0810
Employees Worked With
February 02, 2024
Customer service friendly. Amenities offered while you wait. Uber and loaner car service offered and provided at time of appointment made. Staff consistently communicated and Amenities offered while you wait. Uber and loaner car service offered and provided at time of appointment made. Staff consistently communicated and gave up-to-date information while the car was being serviced. More
by RuthieD19
Employees Worked With
February 02, 2024
Hi I took our 2016 Mercedes CLS 400 for a routine servicing. Kelly Sandefur is now my advisor. It was so refreshing to see a woman behind the desk. She was excellent with her customers service. A servicing. Kelly Sandefur is now my advisor. It was so refreshing to see a woman behind the desk. She was excellent with her customers service. A good listener and reassuring of the things she was saying. Thank you Kelly for your great customer service. Leslie W More
by Brakes , Leslie 0822
Employees Worked With
February 02, 2024
Jonathan Hasshaw Was thorough and helpful and changed my mind about doing business with Walter’s! mind about doing business with Walter’s! More
by Tyamore
Employees Worked With
January 31, 2024
Excellent service as usual ! ! JR was extremely helpful in immediately scheduling a appointment to rectify an engine light issue. The work was completed successfully and in a time ! JR was extremely helpful in immediately scheduling a appointment to rectify an engine light issue. The work was completed successfully and in a timely manner. He advised the status of the vehicle throughout this process. More
by brandon clarke
Employees Worked With
January 31, 2024
Excellent service, as always, from this service department & JR Rodriguez. I will always return here for my service needs. department & JR Rodriguez. I will always return here for my service needs. More
by Lisa B
Employees Worked With
January 29, 2024
Joseph Loera was once again a great service agent for us. We had a smell of gas around our C300, and the techs were able to find a small leak in a line to the fuel pump. Joseph determined that this issue was We had a smell of gas around our C300, and the techs were able to find a small leak in a line to the fuel pump. Joseph determined that this issue was covered by an extended warranty and that there was no charge to us for replacing the line. Thanks a lot, we appreciate it! We would recommend Joseph for anyone seeking assistance with their Mercedes service. More
by Cody
Employees Worked With
