Walter's Mercedes-Benz of Riverside - Service Center

Kelly Sandefur was extremely helpful, efficient and polite. My car service was quick and had no surprises. She kept me informed along the way. I had my car before I knew it. I will continue to come polite. My car service was quick and had no surprises. She kept me informed along the way. I had my car before I knew it. I will continue to come to my Riverside Walter’s location bc I’ve been a loyal customer for over 20 years and they never disappoint. More

As a woman, I was so happy that there was a female service representative. Kelly Sandefur is awesome! Kelly worked quickly to get me a loaner vehicle, and communicated with me often on the progress be service representative. Kelly Sandefur is awesome! Kelly worked quickly to get me a loaner vehicle, and communicated with me often on the progress being my car. I look forward to the next time I need to take my car in for service. All of the service employees were very polite and helpful. More

Michael Ramos was incredible and he went above and beyond to make sure we were taken care of. to make sure we were taken care of. More

Kelly Sandefur is my specialty. She has a super inviting personality and a high standard service. She actually goes above and beyond explaining in detail the service done on my She has a super inviting personality and a high standard service. She actually goes above and beyond explaining in detail the service done on my cars . Thank you Kelly More

I brought in my recently purchased pre owned GLE350 for a check up and was pleasantly surprised how efficient and quick the service was. I pulled in without appointment and met by the service receptionist an check up and was pleasantly surprised how efficient and quick the service was. I pulled in without appointment and met by the service receptionist and told her my issue she said she’ll be right back with the service technician I believe his name is Jr Rodrigues They told me it will be an hour and half job and I can wait at the customer lounge area enjoy coffee and cookies while waiting. The wait is just about an hour and I’m on my way home. Mr Hank you! More

JR Rodriguez was very polite if efficient. I gave him an excellent rating. good communication I gave him an excellent rating. good communication More

I have had my vehicle serviced at Mercedes Benz dearship multiple times and the customer service has always been great but Kelly Sandefur definitely supersedes all other times. I had to get a rental and so multiple times and the customer service has always been great but Kelly Sandefur definitely supersedes all other times. I had to get a rental and so after asking all my questions over my car and service when it came to be switched to the rental dept and hand over my car for the mechanics she asked me do you have everything you need from your car and I said yes and they she started naming like and remotes or extra keys or cell phone charger and for me that was the “setting the bar” . She could have easily just said okay and took me over to the next dept. But she made sure to ask any what I would consider “easy things to forget then realize we need them when we don’t have them”. It was definitely appreciated and stood out for me. More

I always bring my c63 to Walters Riverside. Michael Ramos was my last service advisor. Michael preserves a professional presence, industry knowledge, and is very personable. He maintained exc Michael Ramos was my last service advisor. Michael preserves a professional presence, industry knowledge, and is very personable. He maintained excellent communication exquisitely throughout the few-day process. More

Marina Salcedo was my service rep and she was so helpful and informative. She kept me informed every step of the way and when I had questions she followed up with the mechanic and got back with me. Due to and informative. She kept me informed every step of the way and when I had questions she followed up with the mechanic and got back with me. Due to my SL500 being older Mercedes does not make the ABC Pump anymore so I had to get an aftermarket pump. The first ABC Pump came back and was defective so it required another pump being ordered but Marina kept me informed and answered all my questions. Overall experience at Walter's was excellent and I highly recommend Marina as a sales rep! More

A Very organized team that appeared to work in good harmony. I saw many team assists during my visit, Ms Sandefur took car of my concerns, and was more than pleasant at all times. harmony. I saw many team assists during my visit, Ms Sandefur took car of my concerns, and was more than pleasant at all times. More