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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,025 Reviews

3,025 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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August 05, 2025

Joseph Loera did my service for my Mercedes Benz GLK 350, and he did a great job! I appreciate your best service that's why I always use your company every time I need service. I am grading Joseph Loera, 100 More

by aidasfg7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

aidasfg7 responded

Joseph Loera, did an excellent service! It was fast and he always update me. A gentleman and did what I need precisely. Thank you very much! More power to Joseph Loera and your to Walter Mercedes!

Aug 05, 2025 -

aidasfg7 responded

Thank you Walter Mercedes for the great job!

July 29, 2025

I absolutely loved Kelly Sandefur. She was thorough and helped me get exactly what I needed at the lowest possible price. She went above and beyond. THANK YOU! More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Walter's Mercedes-Benz of Riverside responded

Daniel, thank you for leaving Kelly this wonderful review! Offering thorough and efficient service is so important to us, and we are glad that she provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 28, 2025

Best dealership in Riverside. Highly motivated to handle clients needs. Mr. Alex Ramirez always goes above and beyond to ensure complete satisfaction. He is highly professional More

by Arun Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Walter's Mercedes-Benz of Riverside responded

Arun, Thank you for taking the time to leave us this positive review! Alex will be honored to hear of your very kind words and to know that you deeply valued his assistance. We hope that you continue to choose us for all of your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 26, 2025

Alex Ramirez is an excellent service advisor and is always ready to explain and offer solutions for your vehicle. Alex listens attentively, making the process seamless. Alex is the best one out there, More

by igbinosadeborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your wonderful review! Offering thorough and efficient service is so important to us, and we are glad that Alex consistently provides you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 25, 2025

Walter"s Have A Very Good Service Dept. And It Always Help Having Good Service Advisors Like Joseph Loera And A Manager Like Mark Interlicchia More

by marcdezo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review! Providing top-notch service is so important to us, and we are glad that Joseph's, Mark's, and the team's efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 18, 2025

As usual I was very plesed with the attention I received from my service advisor Oscar Medina. Every time I need to bring my GLK350 or CLA 250 I will definitely request him as my service advisor. He take More

by tlrogers25590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review! We are so glad that Oscar consistently provides you with a 5-star experience and he will be honored to have earned your kind recommendation. It is our pleasure to serve you and your Mercedes needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 17, 2025

Ross Geiger was exceptionally kind, patient, and professional. I had a great experience and would gladly recommend him to friends and family. More

by jedilord12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Ross this positive review and recommendation! We are so glad that Ross was both kind and helpful during your recent visit. We hope to see you again the next time your vehicle is ready for service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 13, 2025

Big thanks to Oscar Medina for his professional service and lovely personality. And his amazing support zeal always mr Medina More

by stevezammam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review! We are so glad that Oscar provided you with the A+ service that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 12, 2025

I Very much enjoyed the service Kelly Sandefur and the team provided, Kelly was patient and answered all of my questions, appreciate you Kelly! More

by aaronaguirre70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Walter's Mercedes-Benz of Riverside responded

Aaron, Thank you for sharing your positive experience with us. We are so glad that Kelly and the team took great care of you. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

July 02, 2025

It was worth driving over an hour to get to Walter's Mercedes to work with Alex Ramirez instead of going locally to Mercedes Palm Springs. Alex is a pleasure to work with. He knows his business and you More

by sneirjudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Alex this excellent review and recommendation! We are honored that you made the hour drive to visit us, and we are so glad that Alex provided you with 5-star service and kept you well informed throughout the process. Your safety and satisfaction are our utmost priorities. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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