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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,940 Reviews

2,940 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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January 18, 2025

JR Rodriguez is an excellent advisor. He is courteous, knowledgeable, friendly, helpful and professional at his job. Highly recommended for anyone looking service advisor with great profe More

by Lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Walter's Mercedes-Benz of Riverside responded

Lawrence, We appreciate you for leaving JR this spectacular review and recommendation! We are delighted to know that he was excellent, courteous, knowledgeable, friendly, helpful and professional. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 16, 2025

Walter’s Mercedes of Riverside, I bring my Mercedes here because the excellent service & customer service I live in OC and will always come here ask for JR, (Jesus) he will take care of you More

by DeniseSs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Walter's Mercedes-Benz of Riverside responded

Denise, We are grateful for you leaving JR this stellar review! We are pleased to know that he took care of you and provided you with excellent service. We hope to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 16, 2025

Walter’s Mercedes-Benz is a top-notch car dealership with a tremendous service department! Joseph Loera is highly knowledgable and a pleasure to work with. My wife and I are truly happy with our vehicle More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Walter's Mercedes-Benz of Riverside responded

Lou, Thank you for leaving Joseph this amazing review! We are happy to know that he was highly knowledgeable and a pleasure to work with. Please do not hesitate to let us know how we may be of further service to you and your wife. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 15, 2025

Great service. Great customer service, very polite. However, someone there, drank in my car and spilled some drink on the pad/ buttons and the buttons are now stick More

by Janet or Phillip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you for leaving us this marvelous review! We are delighted to know that our team was very polite, did a great job and provided you with great service. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 07, 2025

Kelly Sandefur was excellent! She was very professional, knowledgeable and very honest! Thank you Kelly! More

by MLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Walter's Mercedes-Benz of Riverside responded

MLT, We are grateful for you leaving Kelly this stunning review! We are pleased to know that she was very professional, knowledgeable, honest and excellent. We hope to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

January 01, 2025

Walter’s Mercedes is the best Mercedes dealership hands down. They are professional dealership with utmost care for customer care. My service advisor Mr. Alex Ramirez went above and beyond to take care o More

by Arun Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Walter's Mercedes-Benz of Riverside responded

Arun, We are grateful for you leaving Alex this wonderful review and recommendation! We are pleased to know that he went above and beyond to take care of your car service needs. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 26, 2024

Always apleasure dealing with Alex and his team at Walter's Benz. Fast, friendly service always depend on. Keep up the Nice work More

by RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Walter's Mercedes-Benz of Riverside responded

RAMIREZ, Thank you for leaving Alex this amazing review! We are happy to know that he was a pleasure to deal with and always provides you with fast and friendly service. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 24, 2024

Walter’s MB , is awesome! The facility is very clean and staff is so accommodating ! More

by acheval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Usary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Garlatta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna from Courtesy Rental Desk
Dec 27, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing exemplary service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were so accommodating. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 21, 2024

Thank you JR Rodriguez for your excellent customer service and appreciate the detailed explanation of work performed. The delivery of my vehicle was perfect as they washed my car as well. So far worki More

by heatherrhodes.hr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Walter's Mercedes-Benz of Riverside responded

Heather, Thank you for leaving JR this terrific review and recommendation! We are glad to hear that JR took stellar care of you and your automotive needs. We are happy to know that he gave you a detailed explanation of the work performed and made your experience good. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 17, 2024

Very friendly and helpful and honest. I always ask for Michael Ramos when any of my services and he always makes sure taken care of . He knows his job and always goes above and beyond to More

by leticiahall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Walter's Mercedes-Benz of Riverside responded

Leticia, Providing impeccable service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Michael's efforts could meet your satisfaction! We are thrilled to know that he was very friendly, helpful, honest and went above and beyond to help/advise you. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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