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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,986 Reviews

2,986 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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April 19, 2025

Great service great hospitality. I’m always treated with respect and my concerns are taken seriously and promptly!! More

by lennox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

Phil Macias was great! I plan on going to him whenever my mercedes benz needs to be Serviced More

by abarajas220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving Phil this extraordinary review! We are pleased to know that he was great. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 16, 2025

Service was great , my advisor Michael Ramos was very professional and communicated very well from begging to the end of service More

by Rim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Walter's Mercedes-Benz of Riverside responded

Rim, We are grateful for you leaving Michael this stunning review! We are pleased to know that he was very professional and communicated very well with you from beginning to end of service. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 16, 2025

JR Rodriguez was an excellent service rep. He never pressured me and made me feel comfortable in all aspects. He gave me pricing and let me choose what I felt needed to be serviced on my car. More

by Cheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna at front desk
Apr 17, 2025 -

Walter's Mercedes-Benz of Riverside responded

Cheri, Providing exemplary service is so important to us here at Mercedes-Benz of Riverside and we are glad that JR's efforts met your satisfaction! We are thrilled to know that he was excellent, never pressured you and made you feel comfortable in all aspects. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 16, 2025

I was very pleased with the service advisor Oscar Medina, and the service on the car. Oscar was very professional, and I enjoyed speaking with him as I too am from the automotive background for over 40 years More

by ginstoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you for leaving Oscar this stellar review! We are delighted to know that he was very professional, you enjoyed speaking with him, he explained everything quite well and was no pressure. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 16, 2025

I was very pleased with my service advisor Oscar Medina. He worked with me on a very difficult situation. I originally brought in my 2024 CLA 250 for a check engine light that was requiring extensive testi More

by tlrogers25590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Oscar this incredible review! We are glad to hear that Oscar took top tier care of you and your automotive needs. We are happy to know that he was very gracious, set everything up, had your Mercedes-Benz GLK350 repaired the following day. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 15, 2025

The facility is gorgeous, and the team members were personable and attentive to our needs. Alex Ramirez (our service advisor) kept us abreast of the service progress through regular communication, and More

by khawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Walter's Mercedes-Benz of Riverside responded

Khawkins, Thank you for leaving Alex this terrific review! We are happy to know that he was personable, attentive to your needs/detail and kept you abreast of the progress on your vehicle through regular communication. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 11, 2025

Great Job as usual. We have been a loyal customer for many years and have always been happy with the service. My wife has my older 2017 mercedes which is in prestine con More

by EraSprinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving us this wonderful review! We are pleased to know that our team did a great job as usual and you have always been happy with the service we provided. We look forward to continue serving you in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 09, 2025

Our service rep, Mr. Alex Ramirez, was courteous and patient. He worked with us over multiple visits to repair our vehicle’s problem. Our vehicle now drives as good as n More

by Porsche couple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you for leaving Alex this stellar review! We are delighted to know that he was courteous, patient and worked with you over multiple visits to repair the problem. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 07, 2025

Very happy with service and working with service advisor Toss Geiger who was very patient and caring with getting my account paid. Thanks again Ross. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Walter's Mercedes-Benz of Riverside responded

Sue, We appreciate you for leaving Ross this spectacular review! We are delighted to know that he was very patient and caring. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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