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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,921 Reviews

2,921 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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November 20, 2024

The service manager Oscar Medina is very professional and efficient, did an excellent job to solve my car problem in a timely manner. More

by hailing Jin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2024

Highly qualified and knowledgeable staff at all levels. Working with Alex Ramirez provides me with the assurance that my service on any vehicle I bring in will be performed in a timely manner and to the hi More

by jkozma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2024

The dealership was what I expected it to be. I went for my B3 service. Customer service was great and Joseph Loera was so very helpful and imparted knowledge regarded my car. He was informativ More

by tylertown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Walter's Mercedes-Benz of Riverside responded

Tyler, We are grateful for you leaving Joseph this exceptional review! We are thrilled to hear that Joseph took excellent care of you. We are pleased to know that he was very helpful, informative and friendly. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 14, 2024

The service of my car was done according to our preference but has made recommendation for future services by advisor Ross Geiger and was able to finish the service on time as promise. More

by nomisjlcorp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Walter's Mercedes-Benz of Riverside responded

Providing immaculate service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Ross's efforts could meet your satisfaction! We are thrilled to know that everything was done according to your preference and they finished your vehicle on time as promised. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 07, 2024

Friendly staffs, nice and clean environment. Professional and experienced employees are always looking to help you More

by usamyang001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Medina
Nov 07, 2024 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you for leaving us this stellar review! We are delighted to know that our team was professional, friendly, nice and always looking to help you. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 07, 2024

When it comes to car dealerships, finding one that combines quality vehicles with exceptional customer care is a true gem. A great dealership is one that not only has a wide selection of top-notch veh More

by GWagonWannabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving us this amazing review! We are glad to hear that our team took exceptional care of you and your automotive needs. We are happy to know that they were honest, reliable and knowledgeable. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 06, 2024

I went in for my B' Service and also realized with the short inspection of tires before the car went into garagefor the service, Imy back tires didn't look good. My service was fast and I received a short More

by sunnyLu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Walter's Mercedes-Benz of Riverside responded

Sunny, We are grateful for you leaving Kelly this exceptional review! We are pleased to know that Kelly took excellent care of you, provided you with great service and has a winning personality. We hope to have the opportunity to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

November 06, 2024

I went in for a smog check and certification and had the pleasure of working with Ross Geiger. He was professional, knowledgeable, friendly, responsive, efficient and answered all of my questions. My car’ More

by Rosey22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Walter's Mercedes-Benz of Riverside responded

Rosey, Providing excellent service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Ross's efforts could meet your satisfaction and high recommendation! We are thrilled to know that he was professional, knowledgeable, friendly, responsive and a pleasure to work with. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 30, 2024

Despite being busy, I was extremely pleased with the service and how efficiently they worked to fix the issue with my vehicle. The staff was friendly, and JR answered all my questions and made me feel a More

by daissy_28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Walter's Mercedes-Benz of Riverside responded

Daissy, Providing exemplary service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that JR's efforts could meet your satisfaction! We are thrilled to know that he was friendly, answered all of your questions and made you feel at ease. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 29, 2024

Most professional and highly recommended Mercedes dealership in the Riverside area. They always sought out to provide the best service for their clients. More

by Arun Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Walter's Mercedes-Benz of Riverside responded

Arun, Thank you for leaving us this terrific review! We are happy to know that our team was professional and took care of your automotive needs while providing you with the best service. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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