Walter's Mercedes-Benz of Riverside

My wife and I were looking for a used Mecedes for our daughters 16th birthday. Duc greeted us while we were walking towards the used cars. He was a wealth of information and made the process for buying a daughters 16th birthday. Duc greeted us while we were walking towards the used cars. He was a wealth of information and made the process for buying a used car just as great as buying a new one. I bought my wife a new Mercedses a week prior so I knew we wouldn't have any problems. Duc was lots of fun to work with and we were able to get out daughter a used Mercedes C300! She absulotly loves that car! Her sweet 16 couldn't have been any sweeter! Thanks Duc for all your help. Kevin Snyder More

One of the hardest things to do is buying a new car, but I must say, coming to Walters made the experience much less stressful. I worked with CHARLIE, great person to deal with, due to the fact he was simi I must say, coming to Walters made the experience much less stressful. I worked with CHARLIE, great person to deal with, due to the fact he was similar in age as I am and made it easy to ask questions about the car and financing. He was extremely helpful and never pushy on trying to up-sale me on something I would regret in the future. I almost forgot that I was on a car dealership, felt more like a friend I have known for years. I didn't end up buying anything, due to the fact my finances were not up to par, but I felt like if Charlie can take the time to make my car buying experience as easy and comfortable as he did, the least I can do is show him my appreciation by writing a few kind words. When i do buy, it will be at Walters and only with CHARLIE!! More

I bought a 2012 CLS 550 from Charlie. He was the first salesperson I spoke with, so I stuck with him. He really knows his stuff and was straight to the point. I got a great deal on my car, so I took him t salesperson I spoke with, so I stuck with him. He really knows his stuff and was straight to the point. I got a great deal on my car, so I took him to lunch. That's fair, right? Anyway, thank you so much for making everything work out! This lunch (and this review) is the least I can do. More

On June 21st, 2012 I walked into Walter's ready to pick up my 2012 C63 AMG. Prior to coming in I had been worked with Charbel (Charlie) Saikali on ordering my car. He went above and beyond the call of serv up my 2012 C63 AMG. Prior to coming in I had been worked with Charbel (Charlie) Saikali on ordering my car. He went above and beyond the call of service, haggling for me the best price he can get (a price I was extremely satisfied with) and getting me a sedan in an extremely rare color combo. Upon walking into the dealership my baby was sitting at the front of the showroom all washed up and ready for me to take her home. When it came time to sign the papers, absolutely everything was what we had discussed over the phone. There were 0 surprises and I was pleased to be able to walk in, sign, and drive off all in about an hours time. Since then, I have gone back for service of the limited slip differential at 2000 miles. I had made an appointment and upon my arrival the service staff were ready to take my car and all of them were all over the car telling me how nice it was. They finished the service in about two hours and even changed out a couple of sidemarkers I had brought in. During this time any and all questions I had were answered informatively by Mario the service manager. I cannot stress how much I have enjoyed my time at this dealership and despite the fact that I can take my car to ANY MB dealer for service, and that I have two dealerships that are closer to me but quite a bit, I will continue going to Walter's for the excellent level of attention and service that I receive hear. More

I have never had such an awesome experience of being a car as I did Tuesday at Walter’s Mercedes Benz. My wonderful awesome experience began as I walked thru the door and was greeted by Dee with a smile car as I did Tuesday at Walter’s Mercedes Benz. My wonderful awesome experience began as I walked thru the door and was greeted by Dee with a smile and kind voice. I was then greeted by Vincent (great smile) and told him I saw a car last week but I no longer see it. He searched his inventory records and the car was gone a 2007 CLK. I was a little disappointed, but the disappointment did not last long. Vincent showed me the available in the price range I was looking for and boy was I surprised at the selection I had to choose from and the choices were newer than 2007. I selected a car, we, my husband & I took the car for a test drive, we came back and we all went inside to do the paper work. Approved! All of this took about 90 minutes. The process went so fast I told Vincent we needed to go home and discuss. We discussed. The next day we went to pick up my new 2010 C300 white/almond mocha (like saying that) interior. This is where it gets awesome. I was greeted by Vincent, who had already taken care of getting the car fully detailed. We talked with him all of 15 minutes, and then we went to see the finance guy. This is where it usually gets ugly! NOT in this case, Julio was amazing the entire process would have taken less than an hour but when the atmosphere allows you to feel so comfortable and you’re a talker it tends to take a little longer. In the contract there no hidden fees, no surprise tactics, like you need to come up with more money or your payment is not what you were told it would be unless you decided to add features and or benefits. If you don’t believe me I dare you to go to Walters Mercedes Benz in Riverside and ask for Vincent and Julio. Thank you all so much for the best car buying experience I have ever had. I still can’t believe it! More

After driving a Mercedes for over 14 years and much prayer, I went to Walters Mercedes-Benz to consider purchasing another car. I was greeted so warmely by Juan Carlos Rasilla who was also professiona prayer, I went to Walters Mercedes-Benz to consider purchasing another car. I was greeted so warmely by Juan Carlos Rasilla who was also professional in his demeanor as well as his look. He demonstrated so much knowledlge about the E-350 I was interested in purchasing. During the test ride, Juan Carlos was businesslike, courtesous, and answered questions promptly without exhibiting impatience. He made sure I was confortable at all times. Upon the return back to the dealership, the professionalisum continued when I was introduced to Julio Guerrero (finance manager). Julio was also warm and kind; he answered all of my questions to satisfaction. I left there driving my 2009, E-350 Mercedes-Benz - feeling so much joy and thanking God for the blessing! I would recommend Walters Mercedes-Benz Dealership to anyone, the experience was very positive. They treat you like family members not strangers. More

I always thought buying a new car closely related to having a tooth pulled. I recently bought a new E350 at Walters MBZ and the experience was thoroughly enjoyable. The salesman, Toni Rajj, was profes having a tooth pulled. I recently bought a new E350 at Walters MBZ and the experience was thoroughly enjoyable. The salesman, Toni Rajj, was professional in every way, he knew the car, no price haggling, just an overall neat experience. I will never do business any where else. PS I love the car More

Buying my GLK from this dealership was an AWESOME experience! No BS .... straight to the point. Charlie and his Team are true professionals. I felt comfortable throughout the transaction and never pr experience! No BS .... straight to the point. Charlie and his Team are true professionals. I felt comfortable throughout the transaction and never pressured. I will definitely recommend all my friends and family to Charlie Saikali and his Team. Outstanding work guys! Thank you for making the car buying process simple. More

I want to thank VINCENT TRONCOSO for such a great buying experience that I will always remember, more importantly, the extra ordinary kindness that was extended to me. After 18 years of a solid career, like experience that I will always remember, more importantly, the extra ordinary kindness that was extended to me. After 18 years of a solid career, like many Americans in this economic crisis, I had an unexpected set back in life where I lost my job for 6 months, which ultimately negatively affected my credit. Things have begun to turn around for me, and now needed to get a "nice" car for my line of work. I just started my new job, and didn't really know if I would even qualify for financing --- but thought I'd take a chance. I really wanted to get an MB and researched online on the best dealerships and was drawn to Walter's on their advertised promise they would really make the effort to work with you. I emailed them weeks in advance and was upfront about my situation. They invited me to come in when I was ready and promised they would do the best they could for me. I came in for the Memorial Day Weekend sale. Not only did I get a great deal on a "Pre-owned Certified" C300, with only 15,000 miles and in excellent mint condition, they looked passed my credit score and gave all considerations to approve me for 1.99% financing! Vincent, I can't thank you enough for the extra effort you put into this, and kindness you showed to make this sale go thru. What a great way to start my "new beginnings" all smiles from this end!!! Thank you Walter's Mercedes Benz team and Mercedes Benz credit for the best car buying experience ever! More

Mario Torres is awsome. The service at Walters is second to none. Mario will go out of his way to do whatever he can to help you. to none. Mario will go out of his way to do whatever he can to help you. More