Walter's Mercedes-Benz of Riverside

Quick and polite I am very pleased with the customer service I got from mark in the service department. He was polite and he got my car done before the promised time. I am very pleased with the customer service I got from mark in the service department. He was polite and he got my car done before the promised time. I will go back next time thanks again. More

Excellent service I came in for service during the week (without an appointment) and was greeted AmBar Mejia. She will be my go to service adviser as she made me feel I came in for service during the week (without an appointment) and was greeted AmBar Mejia. She will be my go to service adviser as she made me feel very welcomed and was not pushy. She was very friendly and knowledgable about the service I needed for my car (GLK 350). I would recommend her to my friends and family. More

Great service! I brought my SUV in with an elusive problem. David understood the problem and dove in. He set me up wth a loaner car and got the Head Technician to te I brought my SUV in with an elusive problem. David understood the problem and dove in. He set me up wth a loaner car and got the Head Technician to test drive the car and try to replicate the issue. They were very thorough and tireless. All in all, David went above and beyond to try to remedy the problem. Well done! More

5+ star treatment Jin Lee was the right person at the right dealership to get my dream car! I was able to trade my CLA to a new C250 Coupe for less payment with better Jin Lee was the right person at the right dealership to get my dream car! I was able to trade my CLA to a new C250 Coupe for less payment with better rate than I had. I was able to get the deal done in 30 minutes and they detailed the car with red carpet treatment. This will be my 3rd car from Walters Mercedes. I always recommend Walter's Mercedes-Benz to everyone their the BEST. More

Great Service Advisor I just have my new CLA250 service and I my service advisor was Mr. Hector Navarro. He is very helpful, professional, and very knowledgeable. Your deal I just have my new CLA250 service and I my service advisor was Mr. Hector Navarro. He is very helpful, professional, and very knowledgeable. Your dealership is lucky to have him. Thanks. More

"Personable, Helpful, and Somewhat Entertaining!" My husband and I went into find a new car for me as I had just sold my 14 year old Mercedes that was a bit difficult to part with until I saw and drov My husband and I went into find a new car for me as I had just sold my 14 year old Mercedes that was a bit difficult to part with until I saw and drove the new one! Andrew Wagner was very personable and helpful. It's always a bit scary to make a large purchase or lease, though we feel confident that we made the right decision in getting a new vehicle and working with Andrew at Walter's Mercedes Benz. The finance professional, Julio, was quite knowledgeable and even fun to work with in getting all of the numbers and papers settled and signed. The people at Walter's that we worked with knew their stuff though they were also kind, fun, and light-hearted..it made the whole car shopping experience better than we imagined it would be. More

Great dealership This was my first new car I have ever gotten. Bob Murray made the whole process extremely fast and easy. I will be decently be coming back! This was my first new car I have ever gotten. Bob Murray made the whole process extremely fast and easy. I will be decently be coming back! More

Waste of Time I had every intention to buy a sprinter van from this dealer. Submitted all my info. Got approved. Emailed back and forth. Called in to give them adva I had every intention to buy a sprinter van from this dealer. Submitted all my info. Got approved. Emailed back and forth. Called in to give them advance notice i was coming in. I get to the dealer and the van is not at dealership, its in some random dirt filled lot 10 min from the dealer. We get to lot and I was expecting to see a $60k Mercedes Black Sprinter Van, instead I see this dirty looking van with a layer of dirt, I get in the van to test drive, and can barely see out the front window, the gas meter was completely empty, i was worried the entire time it would run out of gas, I wanted to drive it on the freeway however i rather not risk an accident of the van running out of gas. So we drive back to the dealer and even though the van did not look presentable I ask to talk numbers. The dealer has a very uncomfortable quite vibe, you can hear when someone uses the restroom its so quite, maybe some soft music in the background would help or possibly turning on the a.c unit! Glenn the manager apologized and admitted they are under staffed and going through some changes so i still wanted to buy the sprinter even through all the negatives. What i did not like is that when i spoke to Glenn over the phone he said he could get close to the numbers another dealer was offering me, however in person he pulled a shady move and said my van has a couple more features, here is my price, if you don't like it, then you can walk, Really, is that how you guys talk to clients? I was willing to pay the price they were asking, but I will not make deals with someone that disrespects like that. The worst part of my experience with Walters is that Glenn seemed to not know what features his product had, i had to remind him that the van had a camera and other features. Walter's had 2 sprinter vans i was interested it, i was willing to buy either 1, but sadly Glenn forgot to mention the other sprinter van when i was asking for slight price reduction, the other sprinter van is a couple thousand cheaper then the one we were negotiating on, all he had to say was what if you take the cheaper priced van, i would have signed right there, but i am not the salesperson or the manager here, I was there to make a deal and Walters failed because of simple basics. They wasted my time and I hope they don't waste your time. The day ended with Glenn forgetting the box of keys at the lot and another salesperson coming into the negotiation asking where the box of keys were as he wanted to show a sprinter van. That was a sign to get out of there and take my business elsewhere. Unfortunately we had to drive another 10 minutes to get my car parked at some unsecured open lot. I am sure this is not a mercedes issue, but rather a Walters issue. I recently purchased an S550 from House Mercedes in Buena Park and that really felt like a mercedes transaction. More

Excellent Service Experience and Professionalism It has been my pleasure in the past to have my service needs taken care of with Mark Interlicchia. His competency, professional manner and quality ser It has been my pleasure in the past to have my service needs taken care of with Mark Interlicchia. His competency, professional manner and quality service spoiled my wife and I. With new changes we were introduced to Ambar Meija. Mrs. Meija handled my service needs with the same excellent professionalism and knowledge we have come to expect from this fine dealership. While Mark I. is a hard act to follow Mrs. Meija has succeeded in raising the bar. This is what keeps us coming back for auto purchases, service needs and recommendations to others. More

Amazing help from Jin Lee Went back to return my lease and Jin lee was there and gave me amazing customer service and the help I needed to buy another car. I wouldn't recommend Went back to return my lease and Jin lee was there and gave me amazing customer service and the help I needed to buy another car. I wouldn't recommend any other salesmen besides him. More