Walter's Mercedes-Benz of Riverside

ANDREAS IS ABSOLUTELY AMAZING High level of care. Extremely professional and well poised. This was a difficult transaction and yet, throughout the process he went beyond the line High level of care. Extremely professional and well poised. This was a difficult transaction and yet, throughout the process he went beyond the line of duty to ensure I drove away with an SUV so needed for my business and children. Magnificent customer care with an ability to trouble shoot bumps and the way and find solutions that fit the needs, wants, values, criteria, and emotions. A truly delight to do business with Andreas. I will bring my fiancé to get his new Benz and will recommend Andreas to everyone that s looking to buy/lease a Benz. THANK YOU SOOOOO MUCH ANDREAS! You rock! More

Great experience David Greene and Walters automotive provided me with excellence service. Probably one of the best customer service I have ever experienced. I would de David Greene and Walters automotive provided me with excellence service. Probably one of the best customer service I have ever experienced. I would definitely recommend this dealership to friends and family More

Terrific Customer Service in Service Department David Funk did an excellent job of keeping us informed regarding the status of the repairs on our vehicle. It was in the service center for several d David Funk did an excellent job of keeping us informed regarding the status of the repairs on our vehicle. It was in the service center for several days and David ensured that we had a courtesy vehicle during that time. Ana made the process of checking the courtesy vehicle (a brand new Mercedes-Benz) in and out painless. We do appreciate that the service department and the courtesy vehicle desk staff do their best to meet the needs of their customers! More

Friendly and very experienced! Overall great experience! I will begin by saying that I live out of state- Missouri to be exact. When I contacted the dealership about whether they did out of state transaction I will begin by saying that I live out of state- Missouri to be exact. When I contacted the dealership about whether they did out of state transactions, I was connected to my dealer, Matt Nouri, who is hands down the friendliest and most experienced dealer I have ever seen. I was first skeptical of out of state car deals, but it didn't take long for me to trust Matt with the process and as expected, his work was spotless and prompt! It was a true pleasure to have Matt as my dealer and would highly recommend this dealership to anyone! Thanks Matt! More

Without a doubt,Walters service is the best ! David Greene greeted me as I pulled in, he was professional and concerned about my problem. He informed me through out the service of my vehicle. The David Greene greeted me as I pulled in, he was professional and concerned about my problem. He informed me through out the service of my vehicle. The whole experience from beginning to end was the best I've ever received from any dealership. More

Excellent sales experience with Jin Lee We just leased a 2017 GLE350 through Jin Lee. It was a very quick process painless process. Jin was very responsive and knowledgeable. We will call Ji We just leased a 2017 GLE350 through Jin Lee. It was a very quick process painless process. Jin was very responsive and knowledgeable. We will call Jin again for our next Mercedes. More

Best car purchasing experience ever, with Andrew Wagner. Not sure where to begin, except with one word about Andrew Wagner – EXCELLENT! From the first time I chatted with Andrew via emails and texts, until Not sure where to begin, except with one word about Andrew Wagner – EXCELLENT! From the first time I chatted with Andrew via emails and texts, until the time Andrew drove my newly purchased car around to present it to me at the dealership, the experience was superb. I live out of town, and was less than pleased with my local dealership. I went online with Walter’s Mercedes and right away began emailing with Andrew. Andrew found exactly the car I was looking for, with the exact options I was looking for, and at a great price. Andrew’s dealings with me were straight forward with no hassles. Andrew is the best in communicating! He always responded to my emails quickly, with intelligent answers, and always made sure my questions were answered. On the phone, Andrew is one of the most pleasant, well mannered, and well spoken salespersons I have ever encountered. On the day I picked up my car, Andrew spent an extended period of time going over the car with me, showing me all the features, and answering any questions I had. Even though it was getting late on a Friday, Andrew showed no sense of urgency or rush to finish his outstanding personal review of the car with me. Andrew told me that same day, then in an email, and again during a follow-up phone call to me, “Please don’t hesitate to call me anytime if you have any questions about your new car. You bought not only a new car, you bought my services.” If Andrew represents the business acumen of Walter’s Mercedes, I will certainly be back, and will recommend relatives and friends to Walter’s. Thanks again, Andrew! Good job! More

Excellent Customer Service with a Smile! Customer service with a smile is important! In a busy world today, customer service with a smile has vanished. Unfriendly employees that do not smil Customer service with a smile is important! In a busy world today, customer service with a smile has vanished. Unfriendly employees that do not smile create a unwelcoming environment. I have found that a smile, and a friendly tone among Walters Mercedes employees creates a positive atmosphere to conduct your car service needs. Throughout the years, Walters Mercedes has continued their excellent and friendly customer service that causes me to continue to do business with Walters. This year (2016), I have had the opportunity to meet a Walters employee named "Mark Interlicchia" who has been kind and understanding throughout my car service visits. He has been blessed with a kind smile and conducts himself professionally and cares about others to meet their needs. People just like "Mark Interlicchia" has made a positive impact towards the excellent reputation that Walters Mercedes continues to carry. God Bless! Linda J. Gray More

Walters automotive- Mike Marotta Mike was hands down the best car sales man I have ever had. Straight to the point without any hassle. He made the impossible happen. I am definitely r Mike was hands down the best car sales man I have ever had. Straight to the point without any hassle. He made the impossible happen. I am definitely referring him to friends and family!! More

Excellent Customer Service and Service and Appreciation I've been a customer of Walters a little over 3+yrs , I've dealt with Mark Interlicchia, Assistant Service Manager during this time, he has had our ve I've been a customer of Walters a little over 3+yrs , I've dealt with Mark Interlicchia, Assistant Service Manager during this time, he has had our vehicle repaired in a timely manner and all repairs are properly done, and it is to our satisfaction, and he is thorough in describing what's has been done and is about to be done and in doing so the vehicles has always been washed and ready when we arrive, The level of service is always exceptional.... Thanks Mark Interliccia More