Walter's Mercedes-Benz of Riverside

Consistent Great visit - communication was awesome - timely and well done. The detailed explanation about the service was above and beyond. I love that they wash Great visit - communication was awesome - timely and well done. The detailed explanation about the service was above and beyond. I love that they washed my car even in the rain😊 More

Never thought I'd say it! Ok, I never thought I'd say that I thoroughly enjoyed the process of purchasing an automobile at a dealership. That is exactly the experience I had, Ok, I never thought I'd say that I thoroughly enjoyed the process of purchasing an automobile at a dealership. That is exactly the experience I had, a pleasant one. My sales agent, Peter Tecson helped navigate me through the otherwise daunting task of determining my "must haves" and "like to have" in a luxury car. I had spontaneously dropped into Walter's Automotive in Riverside to take a peek at an Suv and a few short hours later drove off the lot with a brand new GLC 300. Walter's gets a five rating on everything from the cleanliness, professionalism, friendly sales people and fabulous service, not to mention the highest quality luxury cars. I would highly recommend Walter's and ask for Peter Tecson! More

The Worse Mercedes Dealership Ever in So Cal Apparently, this dealership and the team of staff starting from the general manager, Raymond Burke and a host of his sales people are scammers! This t Apparently, this dealership and the team of staff starting from the general manager, Raymond Burke and a host of his sales people are scammers! This the worse of all dealerships in the Southern California! I bought a 2015 ML 350 rear wheel drive from this dealership night of 09/22/16 and for some reasons had to change it for a 2016 GLE 400 as the performance and other factors in the car necessary the change. They change me taxes and licenses on the two vehicles within 7 days! When I cried out too the so called general manager, he decided to cancel the prior transaction and charge me MSRP a difference of about $5,000.00 from the price I had negotiated and bought the SUV four days prior. He also instructed his employees to make me sign that they did not force the car on me. I have had about 32 emails with is so called general manager, to refund the excess of the money he charge me, to no avail. Reported to MBUSA, they advised only the dealership can take car of the problem. Sincerely there's a lot to write about this dealership act I can never recommend it to anyone, no matter what! He had stressed me out so much ,I have made all this known to him. As a breast cnacer survival, in the breast cancer month and my birth month; what I thought would be a celebration for me, is all stress from Walter's Mercedes Benz. Above all I complained about the color of the vehicle itslf, bu that was the only GLE 400 they had at the dealership! The did everything possible to push it to me. I am not at all happy with the transactions with them, and will advise people don't fall for their 5 or 7 days Exchange policy: It's a way to scam! These poeple are heartless, believe me. How can anyone sell a car at the end of the year for MSRP price? I made it known to the general manager, Raymond Burke how heartless he was. I bought this car because my last 2012 ML 350 was totaled in an accident August 12, 2016. There was no compassion, no understanding and no regard for fellow human being form the way this man had handled the situation. I will not give up until I find a resolution to this unfair treatment by and large. Please think twice before you ever step into Walter's Mercedes Benz. I was there because they had the low mileage 2015 that I later retuned because of the earlier mentioned factors. only one or two people there are reliable, but overall this was a really nightmare! I have dealt with many Mercedes dealership, none comparably on negative side to this one. And it's also quite a distance from my home! What a horrible, disgusting, experience! Shame on Walter's Mercedes Benz dealership of Riverside CA.! They changed the number on the odometer reading on the contract, the odometer for the 2016 GLE reads almost 200miles at delivery, they wrote 6 miles on the contract. When I found out about ti, the general manager perceive every thing they did wrong as accusation, for this reason, he will not further respond to my emails. They had no sticker on my new vehicle that night, we drove about two miles when my husband found out and we turned back to get the registration sticker for the window. What if price officer had stopped me, to harass me of a stolen vehicle? No apology from this sloppy and scamming dealership, or the general manager! Raymond Burke had to tell me, people compromise on buying new vehicles. This is not the first of new vehicle i had bought, and for him to tell me, "enjoy it" was another dismissal of my concerns with the purchase! The first two weeks I was up early in the morning with chills and told this callous and heartless manager my encounters, It al meant nothing to him, all he wanted is the money! My money! There's a lot more with this encounters to write it all here! Highly disappointing, hurtful experience! :(( More

excellent best service and price around Los Angeles area. Bob Murray very friendly courteous and explain clearly the functions of my new 2016 MB S550.Thanks best service and price around Los Angeles area. Bob Murray very friendly courteous and explain clearly the functions of my new 2016 MB S550.Thanks More

Service Great service as always. Rod is always super helpful! Four cars and eleven years with him as my service advisor, I haven't had one complaint about thi Great service as always. Rod is always super helpful! Four cars and eleven years with him as my service advisor, I haven't had one complaint about this place yet. More

Good service and friendly employee I'm glad to come here because of its Excellent service. especially the employee, Matt, he is very friendly, nice and professional. Worth to come. I'm glad to come here because of its Excellent service. especially the employee, Matt, he is very friendly, nice and professional. Worth to come. More

Eddie and Art at Walter Mercedes was awesome!! excellent ser Getting a car was no pressure.. amazing service in getting GLE car... showed all the car we need to check out... in and out ... was smooth . this is Getting a car was no pressure.. amazing service in getting GLE car... showed all the car we need to check out... in and out ... was smooth . this is my third car I am buying from them. Thank you Eddie and Art More

Superb service and an amazing team work "Artful Eddy" Amazing service by Eddy and Art of walters Merc... you guys were terrific...excellent and superb service...WISH YOU GRT TOP STAR AWARD ON SALE... H Amazing service by Eddy and Art of walters Merc... you guys were terrific...excellent and superb service...WISH YOU GRT TOP STAR AWARD ON SALE... How often people comment on the finance guy!!! You think signing up papers is all that!!! You must request for Julio....( might have spelt his name wrong.. apologies). 👏👏👏 he has worked at Mercedes over 14 years and feel it's a pride working and sitting in front of customer and getting their signature... it''s all about trust...: good job thanks for staying late Guys!!!! C300 cab..... next target!!!! More