Walter's Mercedes-Benz of Riverside

The Excellance Everybody Deserves.. Enjoyed our walk in the door, especially meeting with general manager Ted and him introducing us to Peter Tecson, whom couldn't have been more pleasan Enjoyed our walk in the door, especially meeting with general manager Ted and him introducing us to Peter Tecson, whom couldn't have been more pleasant. First I need to mention our poor experience of being a customer from Fletcher Jones Newport Beach,,,, For some reason we went there after 2 purchases in the past from Walters. Learned our lesson and so glad to be back with Walters and the special customer service we received from Peter. Its clear why Walters is the *1 Dealership in Southern California and should be the #1 dealership in the nation. Thank you so much Peter for making our buying experiance so much fun and your amazing followup service. We are back for sure and you are our guy...... Thanks THE GLEASONS More

This is our 5 th Benz from Jin Lee My family bought Five Mercedes from Jin Lee in 2 years and we all live in El Monte and West Covina. When we go to Jin we pass more than 8 dealerships My family bought Five Mercedes from Jin Lee in 2 years and we all live in El Monte and West Covina. When we go to Jin we pass more than 8 dealerships closer than where he works and I had to drive an hour and half in rain today to get my C300. More

Best Buy experience I worked with Chris Drumm and he made my buying process easy and enjoyable. I will definitely buy another vechicle in the near future. Go see him if I worked with Chris Drumm and he made my buying process easy and enjoyable. I will definitely buy another vechicle in the near future. Go see him if you want to buy a car. More

Best car buying experience ! I reached out to Estevan via the internet. Little did I know it would be the best experience in my car purchase history! Estevan responded promptly, I reached out to Estevan via the internet. Little did I know it would be the best experience in my car purchase history! Estevan responded promptly, had an abundance of knowledge in the product, and made the entire process pleasant and stress-free ! Estevan was kind enough to schedule me a late appointment in order to accommodate my busy work schedule. I felt that Estevan was a support system in the car buying process, and felt comforted by his patience and guidance in my car selection. Thank you so much !! More

World's best sales associate. My wife and I just bought 1 2017 G wagon and a 2017 S550 Coupe. Rick was very helpful and knowledgeable on getting us the right features and helping u My wife and I just bought 1 2017 G wagon and a 2017 S550 Coupe. Rick was very helpful and knowledgeable on getting us the right features and helping us get the right price for vehicles. We plan on doing more business with Walters as long as Rick surround. Rick also took it upon himself to treat us more like family versus just another quick sale. Which we really really appreciate. More

Extraordinary customer service We bought new GLE350, Andrew Wagner and Raul made the whole process so smooth even we got the car delivered at home. Very knowledgeable great guys to We bought new GLE350, Andrew Wagner and Raul made the whole process so smooth even we got the car delivered at home. Very knowledgeable great guys to work with. Looking forward to do more business with them. More

Fantastic Customer Service As usual I have been going to Mercedes Benz for a little over 2 yrs now and have had the pleasure of working with JR as my service center advisor for most or a I have been going to Mercedes Benz for a little over 2 yrs now and have had the pleasure of working with JR as my service center advisor for most or all of my visits. JR is professional yet engaging, knowledgeable and has made me feel as if my needs are first and foremost at all times. JR is also very respectful of my time and does all he can to ensure my down time while my car is being serviced is minimal and I could not be happier to know he is taking care of my prized possession each and every time it's dropped off. More

Excellent services Andreas is very knowledgeable about Mercedes and we trust his expertise and his candid effort for caring his customers! We are definitely coming b Andreas is very knowledgeable about Mercedes and we trust his expertise and his candid effort for caring his customers! We are definitely coming back for our second car. More

Excellent Service Alex Ramirez is a professional who knows his stuff. He gave me 125%. He facilitated effortlessly my repair needs, even though I live in a remote area Alex Ramirez is a professional who knows his stuff. He gave me 125%. He facilitated effortlessly my repair needs, even though I live in a remote area 200 miles away from the dealership. More

A++++++ experience I have been a manager myself, and I know how to spot a good employee within a minute or two. Chris Drumm is the most outstanding and exceptional sales I have been a manager myself, and I know how to spot a good employee within a minute or two. Chris Drumm is the most outstanding and exceptional sales person I have met. In the last month, I have met more than a dozen sales person and been to top dealers. Chris Drumm is the sole reason I sealed the deal with Walter's. He displayed in action what "above and beyond" really means. He made the car leasing process so easy, comfortable, and actually enjoyable. He concentrated on what my likes and needs were, while all the other dealers were all about trying to get a penny more out of me. I will be definitely referring people to Chris Drumm and also will be going back to him when my next lease comes around. Thank you Chris for such a great, A++++++++ experience!!! More