Walter's Mercedes-Benz of Riverside

Maintenance Appointment Alex Ramirez has excellent communication skills and helps to build customer confidence in the services that are needed, even when some may have been u Alex Ramirez has excellent communication skills and helps to build customer confidence in the services that are needed, even when some may have been unexpected. Alex was attentive and addressed my questions in a professional manner. The loaner car was scheduled and available at the time of the appointment. More

Terrific Service!! It's aways a great experience at Walter's! I have purchased and have had service completed as well. I would recommend Walter's without a doubt. It's aways a great experience at Walter's! I have purchased and have had service completed as well. I would recommend Walter's without a doubt. More

Exceeded Expectations! First off... I live 5 min. from "another" Mercedes dealership who also had the car I wanted. The reason I didn't buy from them came down to the way I First off... I live 5 min. from "another" Mercedes dealership who also had the car I wanted. The reason I didn't buy from them came down to the way I was greeted and handled the moment I walked on the lot. I was polite, took his card and knew I would not do business with them. When you buy a Mercedes, you're starting a relationship with that dealership. If the experience doesn't feel right when you're trying to give them your business, you know it's not going to feel right down the road. I'd never purchased from Watler's so I didn't know what to expect when I called and got Matt Nouri. Smart guy, nice, no pressure and very relational. Walter's was far and away the best car buying experience I've had commencing with Matt and extending through Julio Guerrero in finance who was the first finance person I can ever recall who didn't try to upsell me things I didn't need. Top tier people at every level. Quick shout out to Ray (I think he's the GM) who provided some great car buying insights and in spite of being British, he was a joy to speak with. :) For my 2 cents... I'd recommend Walter's and Matt any day. More

Service Appointment As always, Brandon Monaco provided excellent service which is what I always expect and receive at Walter's Mercedes Benz. From the time I arrive for m As always, Brandon Monaco provided excellent service which is what I always expect and receive at Walter's Mercedes Benz. From the time I arrive for my service appointment, enjoying a fresh cup of coffee, catching-up with my friend, Tyler Usary-Service Manager, a leisurely tour of the new car showroom and lot, until I pick-up my well-serviced and professionally-washed car, results in a very pleasant and enjoyable time well spent. Thanks!!! More

Excellent Service I had to bring my Mercedes E350 in for service A and I scheduled an appointment with Brandon Monaco. I always like Brandon to help me out with service I had to bring my Mercedes E350 in for service A and I scheduled an appointment with Brandon Monaco. I always like Brandon to help me out with service because he always keeps me informed whats going on and he helps me get a loaner day so I can go to work. As soon as my car is done Brandon will always call me to let me know my car is ready. This is my first Mercedes and I will never drive another brand of car. I'm loyal to Walter's. More

Jr in Service is Mercedes I just finished another service experience at Walter's Mercedes and I feel great. JR literally makes you feel like a million bucks and is the poster c I just finished another service experience at Walter's Mercedes and I feel great. JR literally makes you feel like a million bucks and is the poster child of Mercedes quality and service. While waiting for a complimentary car wash and enjoying fresh apples, cookies and coffee, JR made sure to go out of his way to make me feel at home. Thank you to the sales manager as well for explaining the simple lease upgrade options without any pressure. More

Top of the line buying experience for a top of the line car We had the absolute privilege to be assisted in our purchase by Andrew Wagner. I must say that there was not one question that he did not have the ans We had the absolute privilege to be assisted in our purchase by Andrew Wagner. I must say that there was not one question that he did not have the answer to. He studies his vehicles and represents that to us the customer. Coming from purchasing a BMW with a terrible experience from sales to problems with the car and then having the worst service center experience, I decided it was time to switch to Mercedes. They never tried to oversell and always wanted to make sure that the deal was the best for me especially when I was pondering lease vs purchase. I ended up leasing a 2017 S63 AMG and not only was the car stunning but I could not say enough good things about Andrew and Walters Mercedes of Riverside. It is rare to find such professionalism and someone who actually loves their job and I could tell that Andrew was passionate about his job. He made the buying experience actually pleasurable and spent about 2 hours training me on some of the tech and invited me back for another session. There were no stones left unturned and I left with a perfect experience of my purchase and the best decision to choose this dealer. Most importantly, Andrew has me as a client for life including my family and my business and we will be sending as many friends and family to become apart of this dealership. Thank you to Walters and to the articulate, intelligent and enjoyable, Andrew! More

My First Maintenance Appointment I'm very Satisfied for the whole service, My agent David Greene guided me thru the processes. They washed my car even in the inside!!! I recommend th I'm very Satisfied for the whole service, My agent David Greene guided me thru the processes. They washed my car even in the inside!!! I recommend the Prepay maintenance cover. I paid $0 dollars for my service. The Waiting area is very modern and confortable. Thanks Mr.Greene! More

Satisfied Sunroof I had to take my car in after work one day because my sunroof had blown out. JR Rodriguez assisted me and got me a really nice loaner car for the week I had to take my car in after work one day because my sunroof had blown out. JR Rodriguez assisted me and got me a really nice loaner car for the weekend. They got my car repaired quickly and I was very pleased with the outcome. I highly recommend Walter's Mercedes. Very Professional and attentive. Great job! More