Walter's Mercedes-Benz of Riverside

excellent Best customer service experience ever.Rick was the best sales representative there would recommend Walter Mercedes Benz to any one. Best customer service experience ever.Rick was the best sales representative there would recommend Walter Mercedes Benz to any one. Thank you for the experience More

No Guess Work A couple years ago, the review wouldn't have been so excellent. But now, bringing the vehicle to Walter's has never been easier. Customer attention is A couple years ago, the review wouldn't have been so excellent. But now, bringing the vehicle to Walter's has never been easier. Customer attention is prompt upon arrival and a courtesy vehicle was waiting for me after checking in the car. Service details were very-well explained to me by Brandon. He regularly sent me status updates on the completion time and where they were in the service process and tire replacement. Brandon knew the importance to have the vehicle back by a certain time and he made it happen with a couple hours to spare. The last several services have been a great improvement to service that I've experienced in the past. More

Service Department is one JOKE The Service Writers at Walter's Mercedes needs a refreshment course on Customer Service. My service Writer J R was and is a complete xxxxxx bag wh The Service Writers at Walter's Mercedes needs a refreshment course on Customer Service. My service Writer J R was and is a complete xxxxxx bag who knows nothing about Customer Service. He is a liar and doesnt know how to communicate with his customers. Mark the Service Manager will side with his writer's and doesn't care about keeping customers. I took my money and my vehicle to MERCEDES OF ONTARIO. More

Pleasent Experience The moment I walked thru the door, I was greeted by David Greene. The time that I spent with David and how he walked me through what the requirements The moment I walked thru the door, I was greeted by David Greene. The time that I spent with David and how he walked me through what the requirements for service for my MB. I was greeted with a smile, handshake and a good morning. David was very professional, knew his business and was pleasure to talk to, I almost felt like I had known David for a very long time He kept me informed as to the expected time the service would completed, etc. WHAT A PLEASENT YOUNG MAN!! More

Great car buying experience It was a pleasant experience when working with Andrew Wagner and his assistant Raul Ayala. Great communication from start to finish. Very upfront. Th It was a pleasant experience when working with Andrew Wagner and his assistant Raul Ayala. Great communication from start to finish. Very upfront. They were always asking me if I have any questions/concerns. Making sure I am well taken care of. Definitely will recommend them to friends/relatives. More

Amazing experience From the first moment I walked in I was treated very well. The whole experience was amazing and sales person very professional and friendly. Negotia From the first moment I walked in I was treated very well. The whole experience was amazing and sales person very professional and friendly. Negotiation and financing process was very easy. I would definitely return to Walters Mercedes-Benz . More

Prompt accurate service We make frequent trips in our Winnebago Era Sprinter (RV Van) and the last thing we need is a breakdown out in the wild. I have always trusted Walters We make frequent trips in our Winnebago Era Sprinter (RV Van) and the last thing we need is a breakdown out in the wild. I have always trusted Walters service to ensure that our trips are safe and without incident. More

Awesome!!! What a great buying experience, not only did Rick find me the right car but gave me a great deal and made everything easy. Walters treated me like a k What a great buying experience, not only did Rick find me the right car but gave me a great deal and made everything easy. Walters treated me like a king. More

Great help! Special thanks to Andrew Wagner and Raul Ayala! I was looking for a black black GLS 450 so badly, and I know it is extremely difficult to find the par Special thanks to Andrew Wagner and Raul Ayala! I was looking for a black black GLS 450 so badly, and I know it is extremely difficult to find the particular car I need; I did went to other dealers at the beginning, however, they were not be able to get the car I want, and finally, it was Riverside this dealer help me find the car I want; they even stop by my house to show me all the fixtures the car has since my husband went to the dealer to get the car that day, and I was not present. i had a great experience especially with this two guys, and I strongly recommend this dealer for you! More

Mid-Size SUV First look for a new SUV. Test drove 350GLE with all wheel drive feature. Bob was informative, I did not feel pressured. Car was impressive with ex First look for a new SUV. Test drove 350GLE with all wheel drive feature. Bob was informative, I did not feel pressured. Car was impressive with exceptional handling. On my list for serious consideration. More