Walter's Mercedes-Benz of Riverside

Great maintenance service Walters automotive gives AAA+ SERVICE. I was able to schedule a same day appointment for the maintenance on my CLA250. I was a friendly, comfy, a Walters automotive gives AAA+ SERVICE. I was able to schedule a same day appointment for the maintenance on my CLA250. I was a friendly, comfy, and pleasureable experience. I was greeted upon entrance into the service area by a friendly service rep. Afterwards, I met with Cody, my personal service coordinator. He was very knowledgeable in explaining all my service options to include the prices and waiting time. The lounge was very comfy, and full of goodies to drink and eat such as fresh fruit, coffee, tea, and cookies. My car service was completed within 1-1/2 hours as expected to include a complimentary carwash, tire service, and vacuum. My 3 year old car looked brand new again. I truly appreciate the care Walters Automotive puts into individualizing their customer service!!! More

Solved a catastrophe I was traveling in my Sprinter diesel motorhome and had to be towed in. Problem was solved in a week at considerable expense, as some fool accidental I was traveling in my Sprinter diesel motorhome and had to be towed in. Problem was solved in a week at considerable expense, as some fool accidentally put gasoline in my diesel tank! More

Excellent as always Brandon was very professional and kept me posted on the process of repairs. Overall great experience. Brandon truly goes above and beyond in customer Brandon was very professional and kept me posted on the process of repairs. Overall great experience. Brandon truly goes above and beyond in customer service. More

Great customer service! We were very happy with the service department, there at Mercedes Benz of Walter's Automotive. Great customer service and the wait was pleasant. Thank We were very happy with the service department, there at Mercedes Benz of Walter's Automotive. Great customer service and the wait was pleasant. Thank you Austin! More

Brandon is very good service to me . He's taking care of me Brandon is the best service in this dealer ships I'll give him 👍👍👍 . And I'll tell all my friends Bring the car do service with him Brandon is the best service in this dealer ships I'll give him 👍👍👍 . And I'll tell all my friends Bring the car do service with him More

Service to my recently purchased Mercedes-Benz Mercedes-Benz dealership arranged to have rear & front sensors added to my 2016 Mercedes-Benz. The service rep was polite and efficient, and when the Mercedes-Benz dealership arranged to have rear & front sensors added to my 2016 Mercedes-Benz. The service rep was polite and efficient, and when the work was completed he telephoned me. He also sent a shuttle to pick me up. More

Experience at Walters Mercedes Auto David Greene was in charge of my automobile servicing. He kept me informed on the status of the work being done. Great customer service and workmanshi David Greene was in charge of my automobile servicing. He kept me informed on the status of the work being done. Great customer service and workmanship! More

MBRACE The day I visited Walters to have my MBRACE reset the service department was extremely busy. I have never seen a service department so busy. David Gr The day I visited Walters to have my MBRACE reset the service department was extremely busy. I have never seen a service department so busy. David Greene had me out of there with the service complete along with a car wash in an hour. More

Great experience Jackie was great to work with, she made it a a great experience! Everyone was friendly and very helpful. This is our 4th Mercedes and the second one t Jackie was great to work with, she made it a a great experience! Everyone was friendly and very helpful. This is our 4th Mercedes and the second one that we purchased from Jackie. We would not hesitate to return to Walters Mercedes in the futures. More

I made a great choice I did my homework and went through a good deal of research for my somewhat complicated trade in/purchase for the car I always wanted and can undoubtfu I did my homework and went through a good deal of research for my somewhat complicated trade in/purchase for the car I always wanted and can undoubtfully say that Walter's exceeded all my expectations! From the moment I made the initial contact, Art was quick to respond and actually did upfront work to appraise my two trade ins. He constantly followed up, arranged to fedex paperwork for my convenience, arranged for one of my trade ins to be picked up, even it was 2 hours drive one way. During my visit at the dealership, I felt relaxed and comfortable, Art and his manager gave a good value for my trade in, he had the car I wanted ready at the lot and he was contantly giving me update what they are working on. Everything was taken care of very professionally. Even the little gift box with the keys in a keyholder and a pen, Art gave me at the end, showed me the high level of customer care this dealership has. I already know I will not use anyone else for my next car! More