Walter's Mercedes-Benz of Riverside

Exceptional Service Andrew has been nothing but great in this total car buying experience. Took time to answer all the questions and ensured that I felt comfortable with Andrew has been nothing but great in this total car buying experience. Took time to answer all the questions and ensured that I felt comfortable with the decision that I was making. Definitely recommend him and Walter's for anyone who is looking for a new car~ More

Outstanding customer care I drove 4 hours out of state since where I live does not have a dealership to service my vehicle. When I arrived to the service department I was greet I drove 4 hours out of state since where I live does not have a dealership to service my vehicle. When I arrived to the service department I was greeted by Mike Barcelona and was given the best treatment while I arrived. Once my car was completed, my car was delivered to me, which was a great personal touch that was appreciated more than you know. I will continue to go back to have service from Mike. He was very kind and professional with excellent customer service. His follow up skills we great as he called throughout the process to keep me updated at all times. Thanks again Mike for treating me so great. I'll be back. Kelli Smith More

Exellent service all the time Every time I go, Im treated with exellence. Anything I need, so far they make it possible for me. They focus in exellent customer service, and have no Every time I go, Im treated with exellence. Anything I need, so far they make it possible for me. They focus in exellent customer service, and have not failed. More

Great experience Excellent experience working with Dina Backer, very friendly, knowledgeable and helpful. She’s also very professional and have an honest opinion, loo Excellent experience working with Dina Backer, very friendly, knowledgeable and helpful. She’s also very professional and have an honest opinion, looking forward to do more business with her. More

Professional and Helpful Austin Sheinder was really helpful and nice when advising me on the issues of my vehicle. He explained everything in great detail, and I’ll book my ne Austin Sheinder was really helpful and nice when advising me on the issues of my vehicle. He explained everything in great detail, and I’ll book my next appointment with him. More

Cody Burt was great !! I have always been super happy with Walter’s service departmenrt and would not take my car anywhere else. Cody was great to work with!! I have always been super happy with Walter’s service departmenrt and would not take my car anywhere else. Cody was great to work with!! More

Richard Akigbe and Walters Excelent Richard Akigbe went above and beyond to find the perfect car for us which he always has with the many many purchases that we have made at Walters ~ H Richard Akigbe went above and beyond to find the perfect car for us which he always has with the many many purchases that we have made at Walters ~ He is the reason we keep coming back to Walters !! More

Bought a 1999 Mercedes Benz , now bought a 2017 from Walters Mike Marotta took time to answer all my questions, and helped us find a 2017 Mercedes Benz three days ago. Excellent person to work with. Mike Marotta took time to answer all my questions, and helped us find a 2017 Mercedes Benz three days ago. Excellent person to work with. More

Service Department My entire experience with the service department was excellent and exceeded my expectations. My particular job was very complicated due to fact the pa My entire experience with the service department was excellent and exceeded my expectations. My particular job was very complicated due to fact the particular model of my car is very rare as only 45 units of 200 worldwide were delivered to the US so that very few service department representatives or Tech/ Mechanics have had any exposure or experience working on them. I chose Walters after investigating, interviewing and inspecting 4 different Mercedes dealership service departments and their service mangers (all local to LA) as well as checking with Mercedes North America Customer Relations Department for the #1 Rated in Customer Service department in California with the least mechanical comeback warranty claims. After my initial meeting with Service Manager Mark Interlicchia (A rare breed of Service Manger who has served better than 6 years as a top rated Tech/Mechanic in the Mercedes Service Department system, really understands the quality mechanical work necessary to produce the best results and can communicate those technical details to you if you are so inclined to want to know ) who thoughtfully brought Shop Team Leader George and Head Tech/ Mechanic Mike Sanchez (who performed most of the actual work in the end) into the discussion to and interact with me on the issues of the project and demonstrate their passion, desire and commitment to conduct all necessary research with MB to insure that the end result would be the highest quality possible I felt extremely comfortable with my choice . I am delighted to report that all my subsequent interaction with Mark and the work performed by the team of Mike, George and Derrick, all professional technicians who went the extra mile to produce the highest quality more than satisfactory result all at a very reasonable price in a timely manner was a truly great experience. RF CEO FSM Inc. So. Cal. More

Buying new car Mr Bob Rosas is an excellent salesman who is going out of his way to make my purchase smoothly ; will recommend him as the best salesman I ever met Mr Bob Rosas is an excellent salesman who is going out of his way to make my purchase smoothly ; will recommend him as the best salesman I ever met More