Walter's Mercedes-Benz of Riverside

Great Service Advisor I dealt with Service Advisor Mr. David Greene and from the get go, he showed sincere interest in giving me great service. He attended to my requests a I dealt with Service Advisor Mr. David Greene and from the get go, he showed sincere interest in giving me great service. He attended to my requests and made sure everything went well from start to finish. We were in constant communication as the work progressed and I am happy that he represented your company well. More

Highly satisfied After attempting to look at other dealerships and always leaving upset due to rude salesmen, I was pleasantly surprised at this dealership. I came After attempting to look at other dealerships and always leaving upset due to rude salesmen, I was pleasantly surprised at this dealership. I came in on a Saturday night right before closing and Christian Garcia asked if I had been helped yet. He was very busy but he still stayed a bit past closing just to show me the car I wanted to eventually buy and teach me all about it. I explained to him my situation with my old car and how other dealerships gave me no hope and he told me he would do everything he could to take care of it. Long story short, when it came time to buy the car a few days later after thinking it over, he made sure the entire process was enjoyable for me. Christian even had my car washed and waiting INSIDE the building for me when I got there. If anybody is going to do business with Walters Mercedes benz, I HIGHLY suggest they go see Christian Garcia. More

Awesome service! Got us in while on a road trip with an unexpected light. Fixed it, another problem, and completed next servicing same day! Back on the road to our ne Got us in while on a road trip with an unexpected light. Fixed it, another problem, and completed next servicing same day! Back on the road to our next stop like it never happened! Thanks Adam Garcia and the entire team at Walter's! Makes me want to drive cross-country for my next scheduled service! More

Overall great experience Jacqueline took her time and went above and beyond to ensure that I was happy with my vehicle. I would highly recommend if you are looking for a new M Jacqueline took her time and went above and beyond to ensure that I was happy with my vehicle. I would highly recommend if you are looking for a new Mercedes to give Jackie a call. More

Excellent customer service I give 5 stars because it was deserved. I received exxellent service and was updated on my car progress as needed. David was pleaseant to work with an I give 5 stars because it was deserved. I received exxellent service and was updated on my car progress as needed. David was pleaseant to work with and puts the customer needs first. More

Excellent customer service and very knowlegable Mike Marotta greeted us with a friendly smile and felt comfortable with him. He was very helpful and friendly. He was attentive to all our needs. Mike Marotta greeted us with a friendly smile and felt comfortable with him. He was very helpful and friendly. He was attentive to all our needs. More

Excellent and comprehensive service Raul offers excellent service to his customer, he always makes sure that the customers understand him and tries to get best deal for his customers. De Raul offers excellent service to his customer, he always makes sure that the customers understand him and tries to get best deal for his customers. Definitely would recommend him to my other friends. More

Great Follow-up with Service I take the time to drive to Riverside, Ca for service when I have a local dealership a few minutes from my house because I trust the folks at Walters. I take the time to drive to Riverside, Ca for service when I have a local dealership a few minutes from my house because I trust the folks at Walters. I do a lot of long distance driving in remote parts of the country and Mexico for pleasure. I need to make sure my vehicle is ready for this type of adventure since it is a Sprinter 4X4 2500 Van by Sportsmobile. Being stuck somewhere is not a very good feeling when someone fails to do their job properly. I am able to talk critically with the service department knowing they understand what my concerns are and they follow-up. I've tried to use my local dealership but they just don't get it, but Walters does. I will continue to use them and build on our relationship. More

Service was great and price was even greater Brandon Monaco was my service advisor and working with him was a pleasure, at first I was mad because I only wanted my radio fixed. He let me know tha Brandon Monaco was my service advisor and working with him was a pleasure, at first I was mad because I only wanted my radio fixed. He let me know that my front brake pads was very low and I did not ask for an inspection. Brandon explained to me that his job was to let his customers know any other problems that they see they must advise the customer. He gave me a great price and I ended up getting my brakes fixed and the whole radio system replaced. Thank you very much Brandon for your help and patience with me. Kevin McElhannon More

Excellent Service Wyman Apple handled the service on my vehicle with no problems and on time. He was very helpful and curtious. The installation on the car turned out g Wyman Apple handled the service on my vehicle with no problems and on time. He was very helpful and curtious. The installation on the car turned out great! More