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Walter's Mercedes-Benz of Riverside
Riverside, CA
6,403 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,403 reviews
February 10, 2018
Visit Went for an oil change for the first time at this dealer and had a great experience. Service was fast with really good customer service. Went for an oil change for the first time at this dealer and had a great experience. Service was fast with really good customer service. More
by Angel
Employees Worked With
Cody Burt
February 10, 2018
The results of service and problem fixing are the best. The service and performance of work done is always great. The $490 price to change the spark plugs was extreme, considering tour Mercedes 2012 E350 ha The service and performance of work done is always great. The $490 price to change the spark plugs was extreme, considering tour Mercedes 2012 E350 had only 15000 miles driven. If I was told the spark plugs were tested or examined and considered bad or poor! I would have felt different. Brandon Monaco was a great service specialist. I feel the spark plug issue has to do with dealership policies. More
by serviceguy,16
Employees Worked With
Brandon Monaco
February 10, 2018
Salesman and his Technology I received a Mobil video greeting from Mr. Andrew Wagner presenting the new 2018 E class. Mr. Wagner displayed the entire car with his cell phone whil I received a Mobil video greeting from Mr. Andrew Wagner presenting the new 2018 E class. Mr. Wagner displayed the entire car with his cell phone while explaining all the various features the vehicle currently came with as standard. Excellent presentation More
by Bourke
Employees Worked With
Andrew Wagner
February 10, 2018
Best Mercedes dealership The service was really good. I got my car in less than 2 hours. Everyone was really nice and professional. I recommend everyone to go there. The service was really good. I got my car in less than 2 hours. Everyone was really nice and professional. I recommend everyone to go there. More
by Rami
February 09, 2018
Service was great, making an appointment was not. Adam Garcia and the technician did a fast, fine job getting my RV fixed while I waited. However, I experienced no return call by service personnel whe Adam Garcia and the technician did a fast, fine job getting my RV fixed while I waited. However, I experienced no return call by service personnel when I left a message to make that appointment - it was only when I used your chat service that anything happened to get me an appointment. I had a similar experience when I called about buying an electric Smart car, and asked if Walter's would service the Smart car if I did. I think it took about one and a half days before anyone returned my call. So - my first two exposures to Walter's led me to think that Walter's was not a place I wanted to do business with. You can thank Adam Garcia and the tech that worked on my car for helping turn that around somewhat, and also your salesman for Smart cars that came out to talk to me while I was looking at your Smart inventory, as I waited for my RV to be fixed. (I did buy an electric Smart car after the first unsatisfactory phone contact with Walter's, but from Silver Star in Thousand Oaks - they treated me very well, and they trucked it to Riverside as part of the deal.) More
by Humbug
Employees Worked With
Smart sales rep, tech, Adam Garcia
February 08, 2018
Adam Garcia! Adam Garcia gave us the Best service experience for our MB Sprinter RV.... We're 2000 miles from home and his prompt, courteous ,knowledgeable and ti Adam Garcia gave us the Best service experience for our MB Sprinter RV.... We're 2000 miles from home and his prompt, courteous ,knowledgeable and timely service was the Best! We'll certainly keep Adam & Walter's in our service book for future reference. And we are recommending to all our MB RV friends,Adam/Walter's, while they're in California . Thanks again Adam!!! More
by drMB
Employees Worked With
Adam Garcia
February 08, 2018
Service at at Walters Mercedes I would like to commend Brandon Monaco, for the outstanding service, he provided me at Walters Mercedes. His politeness, professionalism , and attenti I would like to commend Brandon Monaco, for the outstanding service, he provided me at Walters Mercedes. His politeness, professionalism , and attention to detail was unmatched. It was great having him as my service rep. Enoch "Mac" McClain More
by Mac1246
Employees Worked With
Brandon Monaco
February 08, 2018
Above and Beyond The team at Walters Mercedes will exceed your expectations. We worked with Andrew, Brian, Raul and Meagan. From our initial inquiry to setting up the The team at Walters Mercedes will exceed your expectations. We worked with Andrew, Brian, Raul and Meagan. From our initial inquiry to setting up the garage door opener we were gifted with professionalism, purpose and politeness. In short this team is the epitome of the representation of quality. Thank you Team Walters! More
by Levelup
Employees Worked With
Other Employees :
Meagan, Ari Abdolhosseini, Andrew Wagner, Bryan Fitzpatrick
February 08, 2018
Good service but . I used Walters for an “A” service on my Sprinter RV. I had no idea it would cost Over $$800. I wanted to make Walters my maintenance facility but afte I used Walters for an “A” service on my Sprinter RV. I had no idea it would cost Over $$800. I wanted to make Walters my maintenance facility but after finding what they charge I can not justify the cost. I will be looking elsewhere. My experience there was good. No problems with Adam. All in all my experience there was good, it’s just way too expensive. More
by drande47
Employees Worked With
Adam Garcia
February 08, 2018
Metros van It would have been excellent but somehow the original estimate doubled in cost.the service is always good although this time it took a long time? It would have been excellent but somehow the original estimate doubled in cost.the service is always good although this time it took a long time? More
by Rupp56
Employees Worked With
Adam Garcia
