Walter's Mercedes-Benz of Riverside

Buying an e class Everyone was kind and helpful. The process of finding the right car and price was actually fun. I did not give 5 stars bc the paperwork took longer th Everyone was kind and helpful. The process of finding the right car and price was actually fun. I did not give 5 stars bc the paperwork took longer than I would have liked. More

Thorough and Fast Jin was a pleasure to work with. I started the sales process as I always do - by phone. I was connected to Jin and told him what I wanted and was will Jin was a pleasure to work with. I started the sales process as I always do - by phone. I was connected to Jin and told him what I wanted and was willing to pay. He provided me with a number of options and provided all the details via email. Once I selected the vehicle and payment, he confirmed it in writing and off I went to Riverside. Everything he said in our phone conversations was the same as when I arrived at the dealer. The car was in front and ready when I arrived. The entire process took no more than 1 hour! Would definitely go back to Jin Lee in Riverside. More

Outstanding Experience I expect outstanding service especially with making such an important purchase. I expect a great experience, clear knowledge of product/vehicle, and n I expect outstanding service especially with making such an important purchase. I expect a great experience, clear knowledge of product/vehicle, and no nonsense or waste of time and if it can be delivered with a sense of humor you will have a loyal customer. This is all that Gary Kunzman was able to successfully accomplish. He went above and beyond in making sure I became a loyal happy customer. More

Great service I strongly recommend this dealership due to good service and friendly staff and management with good success to negotiate price per my expectation. I I strongly recommend this dealership due to good service and friendly staff and management with good success to negotiate price per my expectation. I have leased other car with same success. More

Great service Walters Service dept had great customer service and great timely service done to my vehicle As well loaner car service was immdiate. Service Manager Walters Service dept had great customer service and great timely service done to my vehicle As well loaner car service was immdiate. Service Manager does a great job to make sure everything is done correct More

The best car buying experience Rene Orellana was key to this purchase. He was so knowledgeable about Mercedes-Benz but not obnoxious about it. He genuinely seemed to want to help us Rene Orellana was key to this purchase. He was so knowledgeable about Mercedes-Benz but not obnoxious about it. He genuinely seemed to want to help us find the right car for our needs. He didn’t push us to the “new” more expensive car. He really listened to us and worked hard to make it happen. He and Julio in finance Worked together to put a deal together that we were happy with. We look forward to buying our next Mercedes at Walters and would definitely recommend them to anyone. More

Amazing experience!!! Gary was amazing! He is very knowledgeable, humorous and not pushy. He truly tried to make our experience a good and funny one. He did not put any pre Gary was amazing! He is very knowledgeable, humorous and not pushy. He truly tried to make our experience a good and funny one. He did not put any pressure on us throughout the experience. I would highly recommend Gary for anyone’s next Mercedes Benz. Thanks Gary! More

JR Rodriguez is such a great guy. The service at Walter’s is amazing thanks to the staff. JR Rodriguez is so honest and caring that you know everything he does comes from the right pla The service at Walter’s is amazing thanks to the staff. JR Rodriguez is so honest and caring that you know everything he does comes from the right place. The two friendly staff memebers in the Loaner Car department are always so cheery and helpful as well. More

Quick and painless. Dina (Backer) was courteous, knowledgable and professional. She knew the ins and outs of the inventory and answered all my questions without hesitati Dina (Backer) was courteous, knowledgable and professional. She knew the ins and outs of the inventory and answered all my questions without hesitation. Dina obviously knows the importance of good customer service and represented herself and the dealership quite well. I would definitely return to this dealership and recommend it to others, and tell them to ask for Dina. More

Wish every car buying experience was like this one! Eddy from Walter's made our first Benz experience absolutely wonderful! He went above and beyond from A-Z and really made sure we were happy customers Eddy from Walter's made our first Benz experience absolutely wonderful! He went above and beyond from A-Z and really made sure we were happy customers. I shopped around from Thousand Oaks, Calabasas, South Bay, to Fletcher Jones Newport Beach and none could beat what Eddy offered! Cherry on top? He spent the time to record a short 5 minute personalized video recording the exterior, interior, and technology in the car which really helped us to get a true feel of the car before having to step foot into the dealership. A+ service through and through! More