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Walter's Mercedes-Benz of Riverside
Riverside, CA
6,257 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,257 reviews
February 13, 2018
Service Brandon Monaco was professional and very efficient. He explained everything in detail and in a pleasant manner. Brandon provided excellent and efficie Brandon Monaco was professional and very efficient. He explained everything in detail and in a pleasant manner. Brandon provided excellent and efficient customer service, highly recommend. More
by Sam S
Employees Worked With
Brandon Monaco
February 12, 2018
Excellent service Great service here at Mercedes Benz from Brandon Monaco . Brandon is my go to guy for all my car needs , and questions. He always has the answer, and Great service here at Mercedes Benz from Brandon Monaco . Brandon is my go to guy for all my car needs , and questions. He always has the answer, and is willing to help . Always a pleasure to see and deal with Brandon Monaco , especially when you can pay for your car service right at his desk ! I always leave a very pleased and satisfied customer. More
by HappyMbenzowner
Employees Worked With
Brandon Monaco
February 11, 2018
Excellent service The service was prompt upon arrival, Cody was friendly and very helpful , updates was given while waiting for my car Service , the waiting room is cl The service was prompt upon arrival, Cody was friendly and very helpful , updates was given while waiting for my car Service , the waiting room is clean . More
by MyBenz
Employees Worked With
Cody Burt
February 11, 2018
Excellent service Dina was excellent. We had all our questions answered. She was very fast in setting everything up. Even took the time to go over all the features of t Dina was excellent. We had all our questions answered. She was very fast in setting everything up. Even took the time to go over all the features of the brand new car. Overall, we had a great experience with her. More
by Taroyan
Employees Worked With
Dina Backer
February 10, 2018
Visit Went for an oil change for the first time at this dealer and had a great experience. Service was fast with really good customer service. Went for an oil change for the first time at this dealer and had a great experience. Service was fast with really good customer service. More
by Angel
Employees Worked With
Cody Burt
February 10, 2018
The results of service and problem fixing are the best. The service and performance of work done is always great. The $490 price to change the spark plugs was extreme, considering tour Mercedes 2012 E350 ha The service and performance of work done is always great. The $490 price to change the spark plugs was extreme, considering tour Mercedes 2012 E350 had only 15000 miles driven. If I was told the spark plugs were tested or examined and considered bad or poor! I would have felt different. Brandon Monaco was a great service specialist. I feel the spark plug issue has to do with dealership policies. More
by serviceguy,16
Employees Worked With
Brandon Monaco
February 10, 2018
Salesman and his Technology I received a Mobil video greeting from Mr. Andrew Wagner presenting the new 2018 E class. Mr. Wagner displayed the entire car with his cell phone whil I received a Mobil video greeting from Mr. Andrew Wagner presenting the new 2018 E class. Mr. Wagner displayed the entire car with his cell phone while explaining all the various features the vehicle currently came with as standard. Excellent presentation More
by Bourke
Employees Worked With
Andrew Wagner
February 10, 2018
Best Mercedes dealership The service was really good. I got my car in less than 2 hours. Everyone was really nice and professional. I recommend everyone to go there. The service was really good. I got my car in less than 2 hours. Everyone was really nice and professional. I recommend everyone to go there. More
by Rami
February 09, 2018
Service was great, making an appointment was not. Adam Garcia and the technician did a fast, fine job getting my RV fixed while I waited. However, I experienced no return call by service personnel whe Adam Garcia and the technician did a fast, fine job getting my RV fixed while I waited. However, I experienced no return call by service personnel when I left a message to make that appointment - it was only when I used your chat service that anything happened to get me an appointment. I had a similar experience when I called about buying an electric Smart car, and asked if Walter's would service the Smart car if I did. I think it took about one and a half days before anyone returned my call. So - my first two exposures to Walter's led me to think that Walter's was not a place I wanted to do business with. You can thank Adam Garcia and the tech that worked on my car for helping turn that around somewhat, and also your salesman for Smart cars that came out to talk to me while I was looking at your Smart inventory, as I waited for my RV to be fixed. (I did buy an electric Smart car after the first unsatisfactory phone contact with Walter's, but from Silver Star in Thousand Oaks - they treated me very well, and they trucked it to Riverside as part of the deal.) More
by Humbug
Employees Worked With
Smart sales rep, tech, Adam Garcia
February 08, 2018
Service at at Walters Mercedes I would like to commend Brandon Monaco, for the outstanding service, he provided me at Walters Mercedes. His politeness, professionalism , and attenti I would like to commend Brandon Monaco, for the outstanding service, he provided me at Walters Mercedes. His politeness, professionalism , and attention to detail was unmatched. It was great having him as my service rep. Enoch "Mac" McClain More
by Mac1246
Employees Worked With
Brandon Monaco
