Walter's Mercedes-Benz of Riverside

Goodnew lease Happy with service, even drove car out to me, thumb up. All was in a short notice. Friendly, knowledgeable . Would recommend to friend and family Happy with service, even drove car out to me, thumb up. All was in a short notice. Friendly, knowledgeable . Would recommend to friend and family More

I feel I got conned by Walter's Mercedes-Benz of Riverside. I’m stack with car that I hate and with a payment I can’t afford. They putting constant pressure and they lie but telling you a price then on the c I’m stack with car that I hate and with a payment I can’t afford. They putting constant pressure and they lie but telling you a price then on the contract the price is way more expensive - also they promise a car with accessories but they give you a car without them. When I see a Mercedes logo I can’t help it to become furious. Below my story of being conned by Walter's Mercedes-Benz of Riverside I was driving down from LA and stopped to Walter's Mercedes-Benz, there I explained to Jacqueline, I was there just to do some research research as I never leased before as I wanted to trade my BMW for a car that had all the gadgets, leaving some deposit – She will keep reassuring me that I'm in good hand and she would take care of me. We went on the roof top to look at cars and she asked me to pick one. Liked the colors of one and she reassured me that the car had all the gadgets that I was looking for. No test drive as it was getting late. I wanted to come back I needed more time to research and think about it but she was putting me pressure in doing a deal right away: $600 monthly payment for 3 years –  Sounds good I said OK. Waited for all the paperwork to complete and she was repeating that was $ 600 for 3 years. It got to closing time my BMW was gone, contract came for $770 for 4 years. I felt overwhelmed, tired and under pressure and signed. Then the car arrived as the place was shutting down. Car didn’t have sensors nor LED lights. I was extremely disappointed and sad. I thought I’ll deal with this tomorrow. Next day called Jacqueline but she didn’t take my call and I was diverted to the Manager Emil, saying he wants me to be happy with the situation and to come with the car as he was going to help me and be satisfied with the car. Went to see him and he explained why they had to charge me $770 for 4 years instead of $600 for 3 years and why the car didn’t come with LED lights nor sensors though I asked for a full gadgeted car. He didn’t anything to help me on the contrary I felt more cheated and conned. I will be broke to pay for a car that I don’t want. More

lease gls450 Andrew Wagoner was very helpful in providing the various options that were available to either purchase or lease the 450GLS. He was friendly and ext Andrew Wagoner was very helpful in providing the various options that were available to either purchase or lease the 450GLS. He was friendly and extremely knowledgeable about the vehicle. There was no pressure to buy. My wife test drove the vehicle at a different time and was very happy with the way she was treated...Other members of Andrews team were also very helpful. Raul Ayala was extremely patient in showing two old senior citizens the features of the vehicle. He spent over 2 hours with us. Overall the purchasing experience was excellent. This is the 3d benz that we have purchased from Walters and we will definitely return as our vehicle needs arise More

Great service I will have to give this dealer all the gold stars possible. Great service every time I’m there, sales advisor was really awesome!i I will have to give this dealer all the gold stars possible. Great service every time I’m there, sales advisor was really awesome!i More

Bryan Fitzpatrick and team were amazing Bryan went above and beyond expectations and made sure mothers day was spectacular for my wife. He got us an unbeatable deal and made the process of Bryan went above and beyond expectations and made sure mothers day was spectacular for my wife. He got us an unbeatable deal and made the process of picking up the car a pleasant experience. More

Everybody was excellent. It was a great experience I had a great experience. Everybody was excellent especially Brian and Raul. Everything was very efficient. Well organized. The new building is very I had a great experience. Everybody was excellent especially Brian and Raul. Everything was very efficient. Well organized. The new building is very impressive. I Would recommend the dealership to everybody. More

Excellent The whole experience exceeded my expectations, the purchase was smooth and easy. Will come back for more. Will commend Walter's Mercedes Benz in River The whole experience exceeded my expectations, the purchase was smooth and easy. Will come back for more. Will commend Walter's Mercedes Benz in Riverside to family and friends. More

Best salesman- Bob Murray!!! My husband and I had such a great experience at Walters Mercedes in Riverside. Bob Murray took such good care of us. He went above and beyond in every My husband and I had such a great experience at Walters Mercedes in Riverside. Bob Murray took such good care of us. He went above and beyond in every way possible. We are so happy with our GLC 300! Thanks, Bob! You are OUR salesman for life! More

Great experience I was very happy with my experience with Jackie and Walters Mercedes. Jackie was very professional and was willing to work with me to get the exact ve I was very happy with my experience with Jackie and Walters Mercedes. Jackie was very professional and was willing to work with me to get the exact vehicle I wanted. I highly recommend Walters if anyone is looking for a Mercedes! More

walters staff exellent. Gene Russell was very knowledgeable and helpful. He took time to go over things and assist with learning about our car. He knows his cars. Gene Russell was very knowledgeable and helpful. He took time to go over things and assist with learning about our car. He knows his cars. More