Walter's Mercedes-Benz of Riverside

Difficult problem solved! My service advisor, Austin Schneider at Walter’s in Riverside, provided the solution for a difficult, elusive starter problem. It took several weeks My service advisor, Austin Schneider at Walter’s in Riverside, provided the solution for a difficult, elusive starter problem. It took several weeks to make the problem actually happen, but Austin and technicians persevered (while I enjoyed the courtesy car loaned to me). Austin kept me informed throughout. He is knowledgeable, courteous, considerate, and thorough. My first visit to Walter’s convinced me to return. I have driven MBZs for 25 years and first encountered them in 1960 in South Bend, Indiana when Mercedes was attached peripherally to Studebaker. A long history with them! Austin is a winner in my book. More

2018 Sprinter 4x4 purchase Worked with Simon and it was great. He got me detailed photos quickly and arranged a quick and easy pickup the following day. I traveled from the La Worked with Simon and it was great. He got me detailed photos quickly and arranged a quick and easy pickup the following day. I traveled from the Lake Tahoe area to make the purchase and it was a great wxperience. Highly recommend them. More

Great dealership and even greater salesman! Gene Russell is the epitome of a great car salesman! I contacted him about a car i liked but since i live out of state i wasn't able to get to the de Gene Russell is the epitome of a great car salesman! I contacted him about a car i liked but since i live out of state i wasn't able to get to the dealership before it was sold to someone else. Gene Russell reached out to me a couple of weeks later to let me know about a different car they had that i might like. I drove to Riverside from Las Vegas and Mr. Russell was very helpful, extremely non-pushy and was able to give me a great price on an even better car than the first one i missed out on. I would have never bought a car from him had he not contacted me and I'm so glad he followed up! I was impressed with his knowledge of the brand and his friendly, laid- back sales style. I would not hesitate to recommend this dealership to my friends and family and i can honestly say that I'll probably buy my next car from Gene Russell at Walters Mercedes in Riverside,CA without hesitation. Thank you so much! I am very pleased with the whole experience which isn't usually the case when dealing with car salesmen! More

Best car buying experience EVER Bryan was so full of energy that the moment we got there we felt confident that he was the right person to be dealing with in choosing our first Merce Bryan was so full of energy that the moment we got there we felt confident that he was the right person to be dealing with in choosing our first Mercedes. It’s clear that he is very knowledgeable about the vehicle and the entire sales process. He’s absolutely a pleasure to work with, a true genuine guy. Raul, the internet sales assistant was also very helpful, friendly and shared a lot on knowledge about our vehicle. More

Best RV Sprinter 3500 Service from the moment we drove in, we had excellent service from the staff. Adam Garcia, the Sprinter Service Specialist was knowledgeable and outstanding. from the moment we drove in, we had excellent service from the staff. Adam Garcia, the Sprinter Service Specialist was knowledgeable and outstanding. Service was done in time as promised. Waiting room was pleasant and having coffee, drinks and pastries made the difference while waiting. And being able to browse the Mercedes cars is nice and very tempting. More

Above and beyond customer service-Raising the bar! Andrew Wagner over at Walter's Mercedes Benz of Riverside was an exceptional resource when purchasing my new Mercedes Benz GLA. Because I live in Los Andrew Wagner over at Walter's Mercedes Benz of Riverside was an exceptional resource when purchasing my new Mercedes Benz GLA. Because I live in Los Angeles, Andrew and his team were constantly in communication with me via email and phone helping me close the deal. They went above and beyond what other salespersons locally have done for me. Not only did they take video footage of the car, but they drove the car an hour away to my front door at no additional charge. I will definitely be working with Andrew again in the future after my 36 month lease is up, if not sooner. My only complaint was that I wasn't able to meet the team in person this go around. Next time! Highly recommended! More

" Always a great experience " my personal experience is always enjoyable with the great staff, from the receptionist to the sales group, I had the pleasure on meeting, talking and my personal experience is always enjoyable with the great staff, from the receptionist to the sales group, I had the pleasure on meeting, talking and deciding on which vehicle to lease this time with Jin Lee, this guy knows his Mercedes, as being an owner as well, I drive from Rancho mirage Ca, and this being my 3rd lease and I will return for my forth .... all the best More

Sales person We are lucky that we got our sales person Gary Kunzman who helped us in selecting and extremely knowledgable. Very nice person . Walters are lucked to We are lucky that we got our sales person Gary Kunzman who helped us in selecting and extremely knowledgable. Very nice person . Walters are lucked to have Gary with them More

The greatest experience!! I had the most wonderful experience and I’m sure I made one of the best decisions in my life when I got my new Mercedes C300 I had the most wonderful experience and I’m sure I made one of the best decisions in my life when I got my new Mercedes C300 More

Brakes I had to get brakes was happy with my service. Cody Burt was my advisor, he did a great job in keeping me informed about my car. I would recommend him I had to get brakes was happy with my service. Cody Burt was my advisor, he did a great job in keeping me informed about my car. I would recommend him if you are looking for great service! More