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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,261 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,261 reviews

June 02, 2018

Great Customer Service......No B/S very honest and up front! I would buy here again and would recommend this dealership to others.....Eddy was straightforward, gave us various scenarios (buy used vs. lease new) More

by LORICHRISTINE816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Lori, We're so glad that Eddy made your recent buying experience so smooth and hassle-free! We thank you for your recommendation and look forward to working with you again in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 02, 2018

Thank you Bryan F. After trying to make a deal with Fletcher Jones Mercedes Benz where my fiancé and I got treated like crap and was lied to I decided to reach out to Wa More

by Astor W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Guerrero, Bryan Fitzpatrick
Jun 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Astor, We're so glad that Bryan and Raul were able to turn your negative car-buying experience into one that was far more positive. If you need any further automotive assistance in the future, we would love to do what we can to help! Congratulations on your third Mercedes-Benz. We hope to assist you with #4. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 01, 2018

Wonderful non pressure deal My salesperson, Jacqueline Nasser was so pleasant and knowledgeable about the Mercedes Benz vehicles. I love that she didn't pressure us and gave us More

by Mellowyellow46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The Finance Manager was so pleasant. I feel so bad that I forgot his name but he was very pleasant, articulate and explained everything so throughly, Jackie Nasser
Jun 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to share this awesome review! It makes us so happy to know that Jackie provided you with such remarkable service, on top of a great deal. We are both proud and fortunate to have your loyalty, and we hope that you continue to confide in us in the future. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 01, 2018

Expert Service Brandon Monaco helped me with servicing my C300, he was a pleasure to work with, answered all my questions, even washed my car. I will be returning More

by CoachTom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Jun 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Tom, It's so great to hear that your C300 was well taken care of during your recent service visit. Brandon will be so pleased to know that you are so confident in his services! We will see you next time. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 01, 2018

Quality Dealership I was welcomed by Matt Minkie, a young guy who is very knowledgeable in the vehicles we browsed. He was a great listener and found a vehicle that acco More

by ALodge123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Minke
Jun 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Customer satisfaction is our utmost priority, so it's such a pleasure to hear that Matt was so devoted to helping you to find the perfect vehicle for you and your family. We hope that you all love your new car! Please let us know if you need any further assistance in the future. We would love to help! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 01, 2018

Excellent service I had a great experience. Brandon Monaco was courteous, respectful, explained everything well. I recommend this service place to all of my friends and More

by HelenP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Jun 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Helen, Thank you so much for your recommendation! It's so nice to know that Brandon took such great care of you during your recent service visit! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

June 01, 2018

Purchase of a CPO Mercedes Slk300 I went in to the Dealership and was greeted right away by the Manager, Justin Campbell. He was very polite and courteous, he introduced me to Richard More

by Slk300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Akigbe
Jun 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

We're so pleased to hear that Richard was so thorough and devoted in ensuring that your decision was the best possible one for you and that everything was prepared for you once it was time for you to take it home! We strive to provide our guests with only the most hassle-free experiences! We hope you are enjoying your new vehicle. Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 31, 2018

Came in for a service A This was my second time here at Walters Mercedes-Benz. Brandon was very professional and informative. He took the time out to explain the description More

by Sheffield101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Rodriguez (Appointments) Very professional. , Brandon Monaco
May 31, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for being a returning customer! We're so glad to hear that Brandon was so helpful and informative once again, and that he was devoted to ensuring that you and your vehicle are well taken care of! We hope to see you again the next time you are in need of service. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 31, 2018

New lease Transparent process. Best experience to date. Andrew is personable and provides outstanding service. Raul is a breath of fresh enthusiasm. Great team. More

by Stephanie H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Jun 01, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Stephanie, It's great to hear that Andrew and Raul provided you with such a transparent and overall enjoyable experience! We hope you are loving your new vehicle, and we look forward to working with you again next time! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

May 31, 2018

The service was excellent, the employees are friendly Eddy was excellent, he made it happen for us Great attitude, friendly and with great customer service, help us to pick the right car for our needs. T More

by Val28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Val, We're so glad to hear that you had such a positive buying experience with Eddy. It's so great that he was so helpful in finding the perfect car for you. We hope that you are enjoying it! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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