Walter's Mercedes-Benz of Riverside

Excellent service The dealership and Christian were helpful and met my expectations. This is now my third lease option with Waltet’s Mercedes in Riverside and am pleas The dealership and Christian were helpful and met my expectations. This is now my third lease option with Waltet’s Mercedes in Riverside and am pleased with their customer service and willingness to assist the customer to make them feel at ease. More

Purchase of our leased car The criteria of the available loans, cost of CPO service etc was not well-explained.; however, we were able to reach an agreement since we wanted to p The criteria of the available loans, cost of CPO service etc was not well-explained.; however, we were able to reach an agreement since we wanted to purchase the car. The staff does a good job overall and are very friendly. More

Brian Fitzpatrick at Walter’s Mercedes is AMAZING!! What can I say about Walter’s Riverside besides that it’s a First Class Organization! My fiancé and I had an appointment to look at/purchase a vehicle What can I say about Walter’s Riverside besides that it’s a First Class Organization! My fiancé and I had an appointment to look at/purchase a vehicle to replace her 2015 GLA 250 which was deemed a total loss from a vehicle accident. We were interested in looking at a GLC 300 Sport for her to upgrade, as I drive the same vehicle. We first met with Andrew Wagner. Andrew was very professional and got us the exact deal we were looking for down to the penny! Andrew showed numerous options for different models including financing and lease terms so we could make a better informed decision. While in conversation, I had mentioned to Andrew that I may be interested in trading in my 2016 GLC 300 Sport for a GLE 350 depending on trade in value. We focused on getting my fiancés deal first, and later we would speak about my options. A tip of the hat to Andrew for making this deal happen. During the deal, we met a gentlemen by the name of Brian Fitzpatrick. Andrews partner when he is not there. He came into the office to thank us for purchasing my fiancés GLC as most of this organization does. Very respectful and again 5 star associates. I had mentioned to Brian that I was possibly looking to trade in my vehicle for a GLE 350. We had great conversation and said they’ll be more than happy to accommodate any requests we have. Unfortunately, Andrew had another appointment so we were paired of with Brian. Oh man, Brian is a character! He is very open and funny! Very personable. His personality and genuine care is contagious. Our families had a lot in common and he made the experience simply amazing and effortless. He could’ve been charging me double and I wouldn’t of cared. (He didn’t, got us the beat deal) From the searching of the vehicle to the test drive and paperwork. I think we may have set a dealership record with how quickly we got my deal done. Frank Serraro the General Sales Manager came into Brian’s office and thanked us for our business. We all shared some fun banter and we went into financing. First deal was done with Ari Abdolhosseini. I remembered Ari from our last purchase and asked if he still had his classic Mercedes we spoke about last time. We shared some stories and Ari made the experience again amazing. Usually you cringe when you go into financing, not the case with Ari. It was refreshing to see some of the same faces, which speaks highly of the way Walters treats their associates. Ari also expedited the process and again First Class Service from Ari! For my GLE, we spoke with Andy Towns. Andy was also amazing! Great personality and great recommendations on restaurants. We spoke at length about places we frequent that have great food and drinks. It’s amazing how everyone at Walters feels the same about the safety and security of the their families when choosing to drive a Mercedes Benz. Lastly, Raul Ayala. Raul went over all the options for both our vehicles and had a very high attention to detail. He even went out of his way to go the storage lot to check for my sunglasses I thought I left in my trade in. Great service. Very energetic and you can see the pride he has for being part of the Walters family. Oh, and congratulations on your recent C300 purchase! Overall, great experience. We will most definitely recommend anyone looking for a Mercedes to Walters Mercedes. This is a first class organization with great associates that care. We will most definitely be back, no doubt about it! Diego Rodriguez More

My recent services Took my C300 for A1 services at Walter’s. I was greeted promptly to confirm my appointment upon arrival and Cody my service advisor quickly completed Took my C300 for A1 services at Walter’s. I was greeted promptly to confirm my appointment upon arrival and Cody my service advisor quickly completed all paperwork so I could enjoy my breakfast and taking a break at the lounge while waiting. I received a text keeping me up to speed on the status of my car. The services was done within time promised and Cody called me when I wandered away from the lounge area. I’m happy with the fast, professional and courteous services at Walter’s. More

Friendly service Helpful and courteous salespeople like Fernando Coronado and Matt who went above and beyond to this sale happen. All personnel were friendly and this Helpful and courteous salespeople like Fernando Coronado and Matt who went above and beyond to this sale happen. All personnel were friendly and this a very pleasant experience. Wife could not be but phone to her at home during sale made all the difference. Thanks again to all the people at Walters. More

No hassle deal with Gene Russell No hassle purchase, provided excellent information on vehicle, explained all options on vehicle and all services provided by dealership. I would recom No hassle purchase, provided excellent information on vehicle, explained all options on vehicle and all services provided by dealership. I would recommend Gene Russell to my friends and family for sure. More

Return Customer Great experience. Jin was extremely helpful and worked hard to get us the deal we wanted. I highly recommend you go see Jin! He made the process painl Great experience. Jin was extremely helpful and worked hard to get us the deal we wanted. I highly recommend you go see Jin! He made the process painless. More

Very pleasant Quick,easy & very knowledgeable. I highly recommend Jin Lee. He worked on our deal until we were very happy. We are now happy owner of a E300. Quick,easy & very knowledgeable. I highly recommend Jin Lee. He worked on our deal until we were very happy. We are now happy owner of a E300. More

Courteous and great customer care. This is the second time we’ve worked with Jin and it was a pleasurable experience because he explained everything about the options and did not go bac This is the second time we’ve worked with Jin and it was a pleasurable experience because he explained everything about the options and did not go back and forth into the manager’s room for the deal. Finally he gave me the deal that I asked for lower than the MSRP. The trade in was done in a short period. He took care of our belongings which we forgot to take out from the previous car and dropped off at our house on his way back home. He shows great customer care for all your needs and he will answer the phone although he’s not working at the office. I highly recommend Jin for the excellence of service More

Walter’s Mercedes is the pkace to go I love Walter’s Mercedes for their honest service and their staff specially Cody who is my service advisor. He explains everything so well and is very I love Walter’s Mercedes for their honest service and their staff specially Cody who is my service advisor. He explains everything so well and is very professional. Kerp up the great service. Thank you! More