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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,224 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,224 reviews

August 22, 2018

Excellent Thank you J.R. Rodriguez for always being fast and courteous and helping me out anytime I have a concern. All service employees are courteous and com More

by lgg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your kind review! We aim for full customer satisfaction, so it is such a joy to know that J.R. and the team collaborated to provide you with a smooth, efficient, and effective service experience. We appreciate your confidence in the team and we look forward to continuing to sustain it in the future. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 22, 2018

NEVER JUDGE A BOOK BY IT'S COVER! Thank you Bob for the best experience purchasing my first vehicle. I appreciate anyone that is honest, frank and direct. Bob left me alone to browse t More

by Mercedes D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Murray, Ari Abdolhosseini
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to share this incredible recommendation. Your full satisfaction is our aim, and it is so wonderful to hear that Bob and Ari were able to attain that through their service. We are so thrilled that you were not only able to find a vehicle that you love, but that we helped to make your first buying experience so remarkable. We appreciate the opportunity to be a part of this special purchase, and we look forward to the chance to provide you with the same quality service in the future. Congratulations on your new vehicle! Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 22, 2018

AH-Maaa-Zing Shopping for a new/used car can be a little overwhelming; however, working with Jackie was a completely stress free experience!! There was absolutely More

by Mizsavi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Nasser
Aug 23, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing your stress free car buying experience with Jackie! We're so glad that she made you and your family feel welcome. We hope you're enjoying your new car, and look forward to serving you again in the future! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

August 21, 2018

sprinter airstream service Adam Garcia in service was fast, courteous ,respectful and most of all knowledgeable on the service I needed. his right hand man was on it to. He chec More

by Paakuma Tawinat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Paakuma, Thank you so much for your kind feedback. It is so great to hear that Adam provided you with informative, thorough, and overall efficient service that quickly earned your confidence. It is our pleasure to offer you and your vehicle our best care, and we look forward to the opportunity to do so again the next time you are in need of service. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 21, 2018

"Excellent" I really appreciated Alex Ramirez. He was excellent and very efficient. He makes things fast and easy. He is always courteous and professional. The c More

by annchanida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave Alex this great review. it is a joy to know that he ensured that your recent service visit was efficient, thorough, and hassle-free. It is our pleasure to provide you and your vehicle with our best care, and we look forward to the opportunity to do so again in the future. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 21, 2018

Nice service, good customer/employee relationship Good customer treatment, fast service , most important was the communication and cooperation between service employees, when one is out of his desk, o More

by Mercedes benz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your kind words! It's so delightful to hear that you are so content with the service provided to you during your recent visit! We aim to reach our customers' full satisfaction, and it is such a joy to know that the team collaborated to provide you with top-notch service throughout the entirety of your visit. We hope to work with you again in the future. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 21, 2018

Servicing my ML350 This was my first experience at Walter's Mercedes and I was very pleased with the service of everyone there but especially Alex Ramirez. My vehicle w More

by Robin16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica in loaner car department
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Robin, Thank you so much for sharing this positive feedback. We are so glad that Alex provided you with such attentive and informative assistance throughout the duration of your service visit. We are pleased to hear of your satisfaction with his efforts, and we will continue to aim to provide you with our highest quality of service in the future. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 21, 2018

Recall service Everyone that helped me was nice and courteous. My service order was written quickly by Cody Burt and my car was done when promised. Thank you for als More

by DN Smartcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for the positive feedback! We are so glad that Cody and the team provided you with a prompt, efficient, and overall top-notch service experience! It's so nice to hear of your contentment, and we look forward to providing you with the same quality service in the future. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 21, 2018

Service is so good Thanks David Greene again your so fast and so courteous. Your always on time and help with me my car needs. I always can count on you always. More

by terry galloway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Terry, It is so wonderful to hear of your confidence in David's service. We are so glad that he has provided you with quick and efficient service, and that he always ensures that your work is completed just as promised. We appreciate your kind words, and we look forward to the opportunity to work with you again next time. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

August 21, 2018

Service Adviser If you are in need of service at Walter's Mercedes-Benz of Riverside, make sure to ask for Austin Schneider (Service Adviser). My first experience wit More

by GiboLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider, Vanessa Jackson and Katy Velez.
Aug 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave Austin this recommendation. It is such a joy to know that he has taken such thorough and efficient care of you and your vehicles, and that you are so confident in his efforts. We are delighted to hear of your satisfaction, and we are sure that Austin will continue to meet your expectations of automotive assistance each time you join us for service. Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

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