Walter's Mercedes-Benz of Riverside

LEASE I contacted Walter's Automotive regarding the end of my current Mercedes lease and was contacted by Andrew Wagner. I told him that I was interested i I contacted Walter's Automotive regarding the end of my current Mercedes lease and was contacted by Andrew Wagner. I told him that I was interested in a possible replacement for my GLK350. He asked when I could come in to discuss my options and would be available to help me exclusively. I came in and met with Andrew and his assistant, Raul Ayala. Raul showed my wife and me a GLC300 in the color I wanted and pointed out its features. After a test drive, we sat down with Andrew to discuss ending my lease on the GLK and pricing and leasing options on a new GLC. Although I hadn't planned to make a decision on leasing another Mercedes, the deal that was offered was very good, so I'm driving a new GLC. Andrew and Raul made the process very pleasant and I would highly recommend doing business with them. Raul even followed me home to help program my garage door opener and sync our cell phones to the new car. This to me this is excellent customer service. Buying or leasing a new car is always a long process but Andrew and Raul did everything to make it easy and pleasant. More

Great experience. Gary Kunzman was very good knowledgable and friendly salesman. Overall, it was a comfortable and painless experience and we love our Mercedes 2016 E35 Gary Kunzman was very good knowledgable and friendly salesman. Overall, it was a comfortable and painless experience and we love our Mercedes 2016 E350 Sport! More

David Greene, advisor I had my husband's (deceased) car serviced which is a Smart for two, David Greene was professional, courteous, friendly and spot on with what was need I had my husband's (deceased) car serviced which is a Smart for two, David Greene was professional, courteous, friendly and spot on with what was needed since it had been 4 yrs for service at Walter's. I will ask for him again!!! More

Service at MB of Riverside The service team is always great. From check-in to check-out, the team is friendly, helpful and overall great. The wait times are not too long and the The service team is always great. From check-in to check-out, the team is friendly, helpful and overall great. The wait times are not too long and the team is solution oriented. More

Purchase of a 2018 GLE My initial contact was via phone and emails with Raul Ayala, Bryan Fitzpatrick and Andrew Wagner of Mercedes Benz Riverside. I was interested in purch My initial contact was via phone and emails with Raul Ayala, Bryan Fitzpatrick and Andrew Wagner of Mercedes Benz Riverside. I was interested in purchasing a Certified Pre Owned GLE. I visited the dealership, met Raul, Bryan and Andrew. I went on a test drive in a 2016 GLE, with Andrew. Since, I could not decide whether I wanted to purchase a 2016. I told Andrew I would like to talk with my husband. Andrew did a video of the vehicles’ exterior, interior, and all the options; for my husband to view, then emailed it to me. My husband and I went to the dealership on Oct 6, 2018, after receiving an email regarding a 2018 GLE. Once I got there I could not decide whether I wanted a GLE or GLC. Andrew suggested we test drive both. Andrew and Raul spent most of the day with my husband and I; explaining the features of both SUV’s. After, I decided on the GLE, I could not decide between the black or gray, Andrew had both vehicles brought to the front. Andrew is an outstanding Salesman. He is professional, thorough, knowledgeable and efficient . Most of all , he was patient, I never felt pressured to purchase a vehicle. Raul was always professional and personable. Was able to answer all my questions. On the day of my purchase.; Raul, called me to make sure I made it home okay, and stated is was okay to call him anytime if I had any questions. No one has ever called me or extend their services, after purchasing a vehicle. Andy Towns was thorough and efficient, all the paper work was completed in less the 30 minutes. This was the best experience I had in purchasing a vehicle. I never felt pressured to purchase a vehicle. I would definitely recommend team Raul, Bryan, Andrew and Andy at Mercedes Benz Riverside, if purchasing a vehicle. Thank you, A. L. Blake More

Brandon Monaco goes above and beyond Brandon is very friendly, helpful,he goes above and beyond your expectations. He always update me with what's going on with my car. I highly recommend Brandon is very friendly, helpful,he goes above and beyond your expectations. He always update me with what's going on with my car. I highly recommend him as your next service advisor. More

Best customer service Working with Christian Garcia was an amazing experience. He was very attentive, patient, and not pushy like most salesman. He went above and beyond to Working with Christian Garcia was an amazing experience. He was very attentive, patient, and not pushy like most salesman. He went above and beyond to get me into the 2019 C300C that I had been eyeing. I would definitely recommend him to anyone who is looking to purchase a vehicle. Thank you Christian! Monica C. More

Best service Alex Ramirez has been my service advisor for many years and he is the go to person whenever I needed for service. He is very knowledgeable and profes Alex Ramirez has been my service advisor for many years and he is the go to person whenever I needed for service. He is very knowledgeable and professional. Just ask for Alex! More

Service evaluation I received an excellent help from J.R. Rodriguez and loan car service. I highly recommend this dealership. Excellent Mercedes dealerships in Inland I received an excellent help from J.R. Rodriguez and loan car service. I highly recommend this dealership. Excellent Mercedes dealerships in Inland Empire area! More

Staff and experiercc Staff wear all very helpful and sale person (Eddy Elsayed) also very good.. Also Finance was very helpful, I would come back and I would recommend the Staff wear all very helpful and sale person (Eddy Elsayed) also very good.. Also Finance was very helpful, I would come back and I would recommend the dealership. More