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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,224 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,224 reviews

September 05, 2018

Relaxed Alex Ramirez, was very courteous, asked the right questions, provide the information needed, informed me about my insurance coverage, provided me with More

by Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Schneider
Sep 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Ali, Thank you so much for the excellent rating! We are so glad that Alex provided you with such thorough and informative service, and that he ensured that you were well taken care of throughout the entirety of your visit! We hope to be given the opportunity to continue to do the same for you again in the future. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 05, 2018

Awesome Had a great experience my salesman was awesome, thoughtful courtesy made sure my meds where mercury. Explain everything carefully so I understand, did More

by Cuttie girl 1954
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rashad Whitlow
Sep 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for the 5-star rating! It's a delight to know that Rashad provided you with such thorough and informative assistance, and we are pleased that you had such an enjoyable overall experience! Enjoy your new vehicle, and please let us know how else we may assist you in the future! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 05, 2018

I will only buy from Walters I highly recommend Walters Mercedes Benz. The customer service was top notch !!! Gene Russell delivered 5 star care and did not stop until I got exact More

by Allisonwright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Towns, Frank Serraro, Gene Russell
Sep 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Allison, Thank you so much for your wonderful review and your confidence in our dealership! We are thrilled that Gene went above and beyond to ensure that you found just what you were looking for, and it is a joy to hear of your satisfaction! We are honored to have earned your loyalty, and we can't wait to work with you again next time! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 05, 2018

Unbelievable experience Had the best experience of my life. I went to look at a few cars to see what I may want to purchase or lease. Mike Sales treated me like I was part o More

by Emarqu6
Customer Service
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andy Towns
Sep 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new vehicle! We are so thrilled that Mike ensured that your buying experience was so exceptional! Attaining your full satisfaction was our goal, and we are so excited for you to enjoy your new vehicle! Please let us know if there is any further assistance that we may offer you in the future! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 04, 2018

Spectacular Experience! Our sales professional Eddy and Sales Manager Justin were excellent and made the purchasing experience an absolute pleasure! Eddy was knowledgeable, p More

by TD2329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddy Elsayed
Sep 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave Justin and Eddy this wonderful review! We are so glad that the two could make your buying experience such a hassle-free and remarkable one overall! We hope you enjoy your new vehicle, and we hope to see you again when it is ready for service! Check us out on Twitter and Facebook for savings and updates. Regards, Ray Burke - General Manager

September 04, 2018

Alex Ramirez When I arrived I immediately asked for Alex. He’s my go to guy. Because I had talked to him 2 days prior to my appointment he knew exactly what I need More

by D Porsche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Kunzman
Sep 04, 2018 -

Walter's Mercedes-Benz of Riverside responded

It's so great to know that you are so confident in Alex and his service, and that your recent experience with him was so smooth and efficient! We hope you are enjoying your new vehicle! Please feel free to contact us if you are ever in need of further assistance! Check us out on Twitter and Facebook for savings and updates. Regards, Ray Burke - General Manager

September 04, 2018

Customer service Everyone very helpful and friendly. I enjoy bringing my car to get service and the car wash .. Jr always pleasant as well .. Thanks for having coffee More

by Cynthia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Cynthia, Thank you so much for your kind review! We are thrilled to hear that you are so confident in JR and our service team, and we are so glad that we have been given the opportunity to take good care of you and your vehicle! We look forward to continuing to do so in the future! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 04, 2018

Top Notch Service From the sales floor to the finance department to the service bay, Walter's delivers! My service advisor, JR Rodriguez has been my advisor for over fo More

by MyMarsRedMB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your amazing review and your confidence in JR and the rest of our team at Walter's Mercedes-Benz! It's so wonderful to hear that JR has consistently gone above and beyond to ensure that you and your vehicle have been taken care of for the past four+ years! It is our pleasure to offer you our best customer care! We are so appreciative of your kind words, and we can't wait to work with you again next time. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 04, 2018

Mark is awesome so helpful ! Mark helped me out with my servicing needs at Walters! He was so helpful! He even help get my phone programmed in my rental car! He’s awesome! More

by Msweymans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Mark this kind review! We are so pleased that he offered you such great assistance throughout your recent service visit! Please let us know if there is anything further that we may do for you in the future. Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

September 04, 2018

Exemplary Customer Service Walter’s Mercedes-Benz of Riverside provides personalized exemplary customer service from your phone call to when Service has been delivered. My pers More

by Marsha L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Sep 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Marsha, We are honored to have received this kind review and to know that Adam and the team have earned your confidence in our service! We strive for customer satisfaction, and it's great to hear that Adam was so informative, responsive, and devoted to ensuring that you were well taken care of. We look forward to the opportunity to work with you again next time. Thank you! Feel free to check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

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