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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,358 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,358 reviews

October 23, 2018

JR Rodriguez is always helpful and accomidating. He is personalable and answers all our questions or concerns. We highly recommend him to anyone requesting servi More

by Joe and D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Joe, Thank you for leaving JR this very kind review! We are delighted to hear that he is consistently thorough in ensuring that you are accommodated and all of your concerns are taken care of. We look forward to continuing to provide you with the same top-notch service in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 22, 2018

Excellent Experience David Green met all my needs and was very pleased with his professionalism. Will always service my vehicle here. Prompt and delivered as expected. Th More

by Nutinspace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Oct 23, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review. We are overjoyed to hear that David's service met your expectations and earned your confidence, and we look forward to continuing to provide you with the same thorough and efficient assistance in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 22, 2018

By far the easiest car purchase I've ever made Alan Villasenor and Brian (Sales Manager) made my buying experience so comfortable my wife and I are still talking about it and telling our friends. A More

by West_Coast_guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Villasenor
Oct 24, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this wonderful review! We are thrilled to hear that Alan and Brian provided you with exceptional service and a buying experience that you found to be so extraordinary. It is our goal to ensure that our guests leave in vehicles that they are confident in, and we are so delighted that we were able to do that for you. Please let us know if you have any further questions or concerns. We hope to see you again when you are ready for your first service. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 22, 2018

Ongoing communication I have been please with the Service that not only Walters Mercedes Benz provides, but further more with Mr. David Greene’s ongoing communication, via More

by MWilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Oct 24, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this wonderful review. It is our pleasure to ensure that you are consistently secure and satisfied with our service , and we are delighted to hear that David is so thorough in ensuring that you are well taken care of. We appreciate your confidence in our efforts, and we look forward to continuing to serve you in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 22, 2018

I Love Working with the Service Department JR Rodriguez my service representative is always so helpful. I cannot say enough great things about working with him and Walters Mercedes-Benz of Riv More

by DezinerTonie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Oct 24, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Deziner, We are so grateful for your kind review and your confidence in our dealership. We are so glad that JR could consistently be of such great assistance to you, and we look forward to continuing to provide you with our best service in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 22, 2018

customer service Austin provided excellent service. prompt and talk car service in way that is easily understood. I would him to be the service advisor when I bring my More

by gilroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Oct 24, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Gilroy, Thank you so much for sharing this positive feedback! It's a pleasure to hear that Austin was both thorough and efficient in ensuring that you and your vehicle were well taken care of. We look forward to working with you again when the time comes for your next service. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 21, 2018

Easiest Sprinter I’ve ever bought Glenn Thackeray provides service beyond any other dealership or salesman I’ve encountered. My office is in Orange County and it’s worth my time and mo More

by Mike
Recommend Dealer
Yes
Employees Worked With
Glen Thackeray
Oct 23, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Mike, Thank you for taking the time to leave Glenn this kind review! We appreciate your willingness to go the extra mile to work with us, and we are thrilled that his service made the distance worth the travel. We hope you enjoy your new Sprinter, and we look forward to the opportunity to work with you again. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 21, 2018

Passion smart car Walter’s Mercedes-Benz of Riverside has one of the best salesman, Morris Gaines. Everything went fabulous and I got the car that was meant for me! Tha More

by Smarter2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morris Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Towns
Oct 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new vehicle! We are overjoyed to hear how confident you are in Morris' service, and we are so delighted that he and Andy made your buying experience so smooth and easy. We hope you are enjoying your dream car. Please let us know if there is anything more we could assist you with in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 20, 2018

Andrew&raul were awesome! Super helpful! I had to get rid of a car with alot of negative equity and they went above and beyond to help me! Thank you guys! ?? More

by Gloriamedina37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Oct 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Gloria, Thank you so much for your excellent rating! We are so glad that Andrew and Raul could be of such great assistance to you! It is our pleasure to help you, and we hope that you will continue to confide in our team for your automotive needs in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 19, 2018

Car buying experience Friendly staff, knowledgeable y quick to take care of you. Financing was also expediting and deiivery of vehicle was with in 30 minutes.Thanks a lot More

by Daniel 1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordon Lai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Thackeray
Oct 22, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Daniel, Congratulations on your new vehicle! It's so great to hear that Gordon and Glen ensured that the entirety of your buying experience was so smooth and efficient. We hope you are enjoying your new vehicle, and we look forward to the opportunity to serve you again in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

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