Walter's Mercedes-Benz of Riverside

Amazing experience Austin Schneider is a good and nice advisor to help me solve my vehicle’s battery dead problem. I am so appreciate that he can help me and give me som Austin Schneider is a good and nice advisor to help me solve my vehicle’s battery dead problem. I am so appreciate that he can help me and give me some suggestions with my car! More

Great treatment by Sales Raul is a great Salesman. He cares about his customer. He was willing to take time to show me all the new features of my new car. Thank You Raul. HB Raul is a great Salesman. He cares about his customer. He was willing to take time to show me all the new features of my new car. Thank You Raul. HB Chambers Sr. More

Excellent customer service. My sales lady was Dina Backer she was really friendly and patient with me. She answered all my question and gave me and my husband customer service. My sales lady was Dina Backer she was really friendly and patient with me. She answered all my question and gave me and my husband the time to discuss and talk in private she wasn't being demanding she gave us our space. I would definitely recommend Walter's Mercedes Benz of Riverside More

Service and Communication We were experiencing a noise coming from the car and was concerned that there may be a safety issue. From the initial call to schedule an appointment We were experiencing a noise coming from the car and was concerned that there may be a safety issue. From the initial call to schedule an appointment with Alex Ramirez to the end of the service, we were kept informed about what was being done to try and resolve the problem. Communication is key to customer service and we found this at each level. Alex is an excellent representative of Walters Mercedes Benz. More

Killer Customer Service !! Alex Ramirez - thanks for everything, you fit right in as a Class Act Model Service Representative. Every time I visit Walter's Mercedes Benz, it ALW Alex Ramirez - thanks for everything, you fit right in as a Class Act Model Service Representative. Every time I visit Walter's Mercedes Benz, it ALWAYS WHITE GLOVE SERVICE !! More

Factory recall service. I made appointment for my wife ‘s 2013 C250 with service writer Mark Inteicchia to have a factory recall to be service. Mark came out to greet me as a I made appointment for my wife ‘s 2013 C250 with service writer Mark Inteicchia to have a factory recall to be service. Mark came out to greet me as always, very professional and caring about our needs. He made sure to tell me what was done . And of course had our vehicle washed to look new again! Thanks again Mark for taking care us. More

Taken care of I can make an appt on line or on the phone. The dealership is about an hour from home. They have a nice, new place to wait and the time usually goes b I can make an appt on line or on the phone. The dealership is about an hour from home. They have a nice, new place to wait and the time usually goes by pretty fast. I know that JR stands behind the work that is done. More

Friendly and knowledgeable Front the moment you walk in you are greeted by a smiling face. Not pushy in any way and ready to hear your needs in a veichle. They take the time to Front the moment you walk in you are greeted by a smiling face. Not pushy in any way and ready to hear your needs in a veichle. They take the time to get to know you and they are well knowleadgeable in their cars and features. More

Quick and efficient Great customer services. My mercedes car was able to get done in less than an hour. Very quick and efficient. I am glad. Thank you. Great customer services. My mercedes car was able to get done in less than an hour. Very quick and efficient. I am glad. Thank you. More

Excellent from start to end I brought my car in for service. My excellent experience started from the moment I called to schedule the appointment. Bailey exchanged information wi I brought my car in for service. My excellent experience started from the moment I called to schedule the appointment. Bailey exchanged information with me over the phone and scheduled my appointment. At the dealer, I was met with Austin Schneider. He was very friendly, curteous, professional, and thorough. He took my car and set me up with a loaner. In few minutes, I was on my way out.!! More