Walter's Mercedes-Benz of Riverside | Page 395

Great service JR Rodriguez exemplifies great customer service. He always makes sure I am taken care of, schedules are aligned and our service experience is as best JR Rodriguez exemplifies great customer service. He always makes sure I am taken care of, schedules are aligned and our service experience is as best as it possibly can be. I recommend having JR assist you with whatever service needs you may have. He is the go-to guy for myself, my family and friends. Rene Orellana has also been a great help with trying to get the right car for the right price that would be comfortable for our needs. He is not pushy and gives space where needed while very knowledge and professional in his approach. More

EXCEPTIONAL QUALITY Mark Interlicchia is always very attentive to details and makes sure I have a complete understanding of anything that needs servicing on my vehicle. N Mark Interlicchia is always very attentive to details and makes sure I have a complete understanding of anything that needs servicing on my vehicle. Not to mention he also makes the process of check-in, explanation of services provided and loaner retrieval seamless. He is a great service manager and he is the only person I trust to deal with my vehicle. I would recommend Walters Mercedes Service department to anyone looking for exceptional quality and first class service. More

Personal Consideration I went to have required maintenance and it turned into a major engine repair. I was given personal consideration. This dealership worked with me to co I went to have required maintenance and it turned into a major engine repair. I was given personal consideration. This dealership worked with me to complete repairs. More

Supurb Service Our company has had several occasions to take our company vehicle into Walter's Mercedes-Benz service department, and we have always had excellent ser Our company has had several occasions to take our company vehicle into Walter's Mercedes-Benz service department, and we have always had excellent service. Adam Garcia was the service provider on our most recent visit. Adam was professional, courteous, knowledgeable, and attentive. I'm pleased that we bought our vehicle from Mercedes-Benz of Riverside because of its great service department. Purchasing and servicing our company vehicle from a reputable dealer is of upmost importance since our field workers must have reliable vehicles to run our business. THANKS, Adam, for your outstanding service! More

Outstanding! Service provided with good humor & professionalism. Austin took person care of our issue efficiently & professionally. The “loaner” car was in perfec Service provided with good humor & professionalism. Austin took person care of our issue efficiently & professionally. The “loaner” car was in perfect condition, clean & excellent condition. More

Customer Focused Business This business is built on sold foundation i.e. it recognizes that it is customer driven. Because of that, they have a welcoming and inviting dynamic t This business is built on sold foundation i.e. it recognizes that it is customer driven. Because of that, they have a welcoming and inviting dynamic that goes into effect either when you pull in or call this dealership. They have a high bar courtesy policy and continue to serve the core business needs which are the people that do business with them. They not only want and create a positive experience but at the same time set-up a come-back experience and certainly support and promote good word of mouth. J.R. Rodriguez an impressive service professional guided me well in my entering and exiting of my business visit. Customer service is an ongoing investment as it depends on human nature (people) to serve people for a determined outcome. J.R. and the supporting staff invest wisely in making sure all comments, needs or issues are addressed and dealt with and the customer is the final judge. My experience can be summed up like this: Results don't lie! Furthermore, the idea of supplying a complimentary rental vehicle hassle free while they service your vehicle says it all. At the center of this whole operation is the question of whether the promises or representations made were kept. They were. Special mention to the good communications practice via text, email and phone. Customers deserve no less when money is being spent More

Very Disappointed Return MB Customer I was contacted via text from Jackie stating that I had returned a loaner car with severe damage to drivers side and was being shamed for not informin I was contacted via text from Jackie stating that I had returned a loaner car with severe damage to drivers side and was being shamed for not informing them of this damage. However, an inspection was not performed on this vehicle when it was returned and I was unaware of this damage and therefore I did not report it. I was told in this text and also on multiple phone conversations that video footage had been reviewed proving the damage was there when I returned the loaner vehicle and they needed my insurance information to file a claim. I was very confident this damage was not there when the car was returned and the car did not get inspected for 16.5 hours after return based on the time stamp of the pictures I was sent. Therefore, I asked for the video coverage they had proving this damage was there. I was given the run around that whole day. I called back 4 days later for a status and was told they could not see the driver side in any of there footage. As I excepted I was wrongly accused and lied to over and over again because the ball was dropped by multiple people at Walter Mercedes and no one wants to admit to the lack of competency or give an apology, I would tread very lightly with the people at Walters as they are very unprofessional and dishonest people. I also left a message with the Sales Manager Frank Serrano and have not received a call back. More

Five Stars All Around I don't know how this service center runs so smoothly, but I am glad it does! Let me start off with how insanely packed the service department was I don't know how this service center runs so smoothly, but I am glad it does! Let me start off with how insanely packed the service department was when I came. So I brought my car in for a regular service. I contacted my service advisor a couple days before and he reassured me that either of the days I had planned would work for his service center. I brought it on a Friday late morning and they had it done by the end of the day. I could not be more pleased. From the moment I dropped it off, I was greeted and taken care of. I usually make ride arrangements before dropping off my car BUT if I didn't have that they have a shuttle service to accommodate me. When my car was done it was a very quick check out and had my car pulled up moments later! If you want a hassle-free service center I HIGHLY recommend these guys. More

Great online experience Gordon Lai at Sprinter dealership helped me from beginning to end and the experience was stellar. I emailed the dealership and they emailed me the app Gordon Lai at Sprinter dealership helped me from beginning to end and the experience was stellar. I emailed the dealership and they emailed me the application to fill out. I was able to do everything through email. They had a 2019 Metris but I was looking for a 2018. They had it delivered from the Anaheim branch and I simply came in to sign and take our new company van home. Great service all around. More

Best experience in 40 years of buying cars The title of my review says it all. From ordering the exact car I wanted to giving us a great price to watching it travel across the Atlantic and arri The title of my review says it all. From ordering the exact car I wanted to giving us a great price to watching it travel across the Atlantic and arriving at Long Beach port to getting it to the dealership and ready for a quick turn around to giving us a quick answer on financing with great terms to getting us in and out of the dealership in record time, I would recommend Walter’s, but more importantly Eddy Elsayed - will be buying my next car from him as well! More