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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,350 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,350 reviews

November 01, 2018

Awesome Service My service advisor is Brandon Monaco and he was great. Brandon makes the experience stress free in ensuring all details are covered. Brandon makes c More

by 1486garl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Nov 05, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this excellent review! We are thrilled to hear that you are so confident in Brandon's service, and that he is consistently thorough in ensuring that you and your vehicle are well taken care of! Please let us know what more we could assist you with in the future. We hope to maintain your loyalty for years to come. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 01, 2018

excellent service! Jin Lee and Walter's went out of their way to make sure i got not only a great deal but an excellent level of service. Could not be nicer. loved my More

by seanzeid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Lee
Nov 05, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Sean, Thank you so much for the 5-star rating, and congratulations on your new vehicle! We are overjoyed that Jin and the team provided you with a great deal and an overall exceptional experience! We hope you are enjoying your new ride, and we hope to work with you again when you are ready for your first service. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 31, 2018

Service for GLA250 Dealership has great service. They are open on Saturday, so that is nice for me. I have never had any problems with this dealership. Nice comfortab More

by Robin007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Robin, We are delighted to hear that you have consistently had positive experiences working with us, and that your recent service visit with Alex was no exception! We appreciate your kind feedback, and we look forward to continuing to provide you with our best service in the future. Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

October 31, 2018

Great customer service I have not been to Walter Mercedes for a while. Last time I was there, Cody Burt was my service advisor. He was friendly and very helpful. Excellent s More

by Kevin
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Oct 31, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Kevin, Thank you for leaving us this 5-star review. It is a pleasure to hear that Cody provided you with such wonderful assistance during your last experience working with us. We hope we are given the opportunity to offer you the same top-notch service again soon. Be sure to follow us on Facebook for specials and updates! Regards, Ray Burke - General Manager

October 31, 2018

Great Service with David Greene I always have a great experience when bringing my vehicle in to Walter's Mercedes Benz, and today was no different. Working with David Greene was a pl More

by SSByrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Nov 01, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share your experience with us! We are thrilled that David went above and beyond to ensure that you were well taken care of and completely satisfied with your visit. Your contentment is our utmost priority, and we hope that we are given the opportunity to provide you with the same quality service in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 31, 2018

Best experience Wouldn’t take my sprinter anywhere else. Adam always makes sure the process is smooth. Top notch. Walters and Adam make my service experience exceptio More

by Rudedoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Nov 01, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this kind 5-star rating! It is a pleasure to hear of your confidence in our service and we are thrilled that Adam consistently takes such good care of you and your vehicle. We appreciate your business, and we look forward to continuing to serve you for years to come. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 31, 2018

Great customer service Whenever I need service on my Mercedes GLE SUV, ALex Ramirez always provides 1st class attention to my issues, and promptly informs me of the progress More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Ken, Thank you for leaving Alex this wonderful recommendation! We are delighted that Alex consistently provides you with exceptional service and that he has ultimately earned your confidence. We are sure that he will continue to take good care of you and your automotive needs for years to come. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 31, 2018

Best Mercedez Dealer! I’ve visited couple Mercedes dealers and this is the best branch. Gene is the sales person and he was super helpful and friendly. I would recommend hi More

by Livia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Russell
Nov 05, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Livia, Thank you so much for your recommendation! It is a pleasure to hear that Gene provided you with such exceptional assistance, and we are overjoyed to have had the opportunity to do business with you! We hope you enjoy your new vehicle, and we hope to see you again when you are ready for your first service! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 31, 2018

Great experience! Walter’s is my go to place to get my work vehicle serviced. Adam is such a wonderful person to deal with and makes the process quick and easy. Thanks More

by SierraG
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Nov 05, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Sierra, Thank you so much for your kind review and your confidence in our dealership! It is so great to know that you are so confident in Adam and in our dealership, and we look forward to continuing to provide you with smooth and hassle-free service experiences in the future! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

October 31, 2018

Excellent Customer Service Great service experience at Walter's as usual. JR Rodriguez made the standard scheduled service visit exceptional with his attention to detail and se More

by Drdowns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this positive feedback! We're pleased to hear that your recent experience with JR was so thorough and overall extraordinary! We look forward to continuing to provide you with the same quality service in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

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