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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,349 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,349 reviews

November 06, 2018

Excellent It was a great experience and my cars looks like a new car. Service technician Brandon was really helpful and indicated what is really needed for my More

by ReneBenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Nov 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Rene, Thank you so much for your excellent feedback! We are thrilled to hear that you are so happy with the quality of service that Brandon and the team provided you, and we are delighted that you felt so well taken care of. Please let us know what more we could do for you in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 06, 2018

excellent service Issaid Barragan was the best. Without him I would not have the van I wanted. He made it happen. He is a young man on the move. Courteous, ambitio More

by Sprinter guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaid Barragan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glen Thackeray
Nov 07, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent recommendation, and congratulations on your new van! We are thrilled that Isaid was able to make things happen for you and get you into exactly the vehicle you were looking for! It is a pleasure to hear of your satisfaction, and we hope to work with you again when it is time for your first service! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 05, 2018

Great service Cody Burt at Walter’s Mercedes Benz of Riverside provided excellent service. It’s the reason I always service my car at Walter’s Mercedes Benz. More

by Jts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Nov 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this 5-star rating! We're pleased to know that Cody's efforts have earned your confidence, and we look forward to continuing to provide you with the same quality service for years to come! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 05, 2018

Great Service Experience! Thanks Walters for your excellent and, as usual, great service. JR Rodriguez is always excellent, very professional and always extremely helpful. In f More

by Loretta H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Loretta, It's a pleasure to hear that your first service visit for your GLC 300 was so positive all-around. We are so glad that we could be of assistance to you and that you are so satisfied with the quality of work completed. We look forward to the opportunity to provide you with the same quality vehicular care the next time you are in need of automotive assistance. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 05, 2018

Nice person would definitely go back to him He works good with the customer and try’s his best to help them out and keeps you updated with everything and helps out hooked me up More

by Maney951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Nov 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave David this kind review! It's so great to hear of your contentment and confidence in his service. It is our pleasure to serve you, and we look forward to hearing from you again the next time you are in need of automotive assistance. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 05, 2018

Austin Schneider Austin was the ultimate professional. He answered all of my questions and kept me informed during.the entire process. He made it an easy experience. More

by Mama Bear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Nov 06, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your 5-star review! We are so pleased that Austin could be of such great assistance to you throughout the entirety of your recent service visit, and that your overall experience was thorough, informative, and hassle-free. Please don't hesitate to reach out if you are ever in need of further assistance in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 04, 2018

Pleasant We were there on multiple visits, Dina and Gene were both very helpful and good to work with. Gene was extremely helpful with explaining the new car More

by Chuckraeleen123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Backer, Gene Russell
Nov 05, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Chuck, Thank you so much for your kind review! We are thrilled to hear that Dina and Gene have consistently provided you with such thorough and overall remarkable assistance, and we thank you for the opportunity to do business with you! Please let us know if there is anything more we could do for you in the future, and be sure to follow us on Facebook for specials and updates. Congratulations on your new vehicle! Regards, Ray Burke - General Manager

November 04, 2018

Great experience The staff was very welcoming and very helpful from start to finish. They helped me find the right car and worked with me to get a reasonable price. More

by Mattpba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Akigbe, Brandon Monaco, Dina Backer
Nov 05, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Matt, Congratulations on your new vehicle! We are overjoyed to hear that the team was able to lead you to the perfect vehicle for the best price. We appreciate your decision to work with us at Walter's, and we hope to hear from you again when you are ready for your first service! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 03, 2018

A good service dept is appreciated It appeared to me that the service advisor, Brandon Monaco, was concerned and genuinley cared about my car and me. I have been serviced here three tim More

by Bogie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts dept guys were very helpful, Brandon Monaco, Andrew Wagner
Nov 05, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this kind recommendation! It is our pleasure to secure your full safety and satisfaction, and we are overjoyed to know that Brandon and the team have consistently taken such thorough care of you and your vehicular needs. Please don't hesitate to contact us if you are ever in need of further service in the future, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 01, 2018

Awesome Service My service advisor is Brandon Monaco and he was great. Brandon makes the experience stress free in ensuring all details are covered. Brandon makes c More

by 1486garl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Nov 05, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this excellent review! We are thrilled to hear that you are so confident in Brandon's service, and that he is consistently thorough in ensuring that you and your vehicle are well taken care of! Please let us know what more we could assist you with in the future. We hope to maintain your loyalty for years to come. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

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