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Walter's Mercedes-Benz of Riverside
Riverside, CA
6,347 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,347 reviews
November 17, 2018
Very professional, yet warm and personable. Gene paid close attention to our needs. He took his time to determine just what we wanted in our next Mercedes. He covered every detail about the veh Gene paid close attention to our needs. He took his time to determine just what we wanted in our next Mercedes. He covered every detail about the vehicle and did not want us to leave until he answered every one of our questions. I especially liked how he walked me through the process of syncing my phone with the vehicle. This was important to me as I speak with clients from the east coast throughout the day while on the road. Gene is a great ambassador for Walter's Automotive Group. Thank you for hiring this man. More
by Benztk
November 17, 2018
Great service!! Riverside Mercedez Benz dealer has been very professional and provided timely service for all those years. I am very satisfied with the service and hi Riverside Mercedez Benz dealer has been very professional and provided timely service for all those years. I am very satisfied with the service and highly recommend! More
by Sunny
Employees Worked With
November 17, 2018
600SL I have been having my car serviced the past few years at Walters. I have always dealt with Brandon Monaco he is very professional and always makes sur I have been having my car serviced the past few years at Walters. I have always dealt with Brandon Monaco he is very professional and always makes sure my concerns on the car are repaired. It is difficult to find a facility to work on the 600 SL because if it's age a 1993 and the engine a V 12 but I am thankful I found Walters. More
by WKNDS42
Employees Worked With
Brandon Monaco
November 17, 2018
service my Mercedez at walters mercedez I have been having my car serviced for the past 3 years at Walters. I have always dealt with Alex Ramirez he is very professional and courteous and ex I have been having my car serviced for the past 3 years at Walters. I have always dealt with Alex Ramirez he is very professional and courteous and excellent. My car running perfect and the work was done quickly . Thanks. More
by panda
November 16, 2018
Great service!!! Brandon Monaco has been my service advisor for years and he always takes the time to address my concerns. Brandon and the entire service team show the Brandon Monaco has been my service advisor for years and he always takes the time to address my concerns. Brandon and the entire service team show they care and they always provide quality service! More
by Audrey
Employees Worked With
Brandon Monaco
November 16, 2018
Merc C-63 AMG Steering Lock Remove & Replace The work was performed to my complete satisfaction although the repairs took considerably longer than I anticipated as I was without my car for 7 days The work was performed to my complete satisfaction although the repairs took considerably longer than I anticipated as I was without my car for 7 days. David Greene was very cordial and kept me abreast of the progress all during the repairs. He reciprocated by offering a discount to me on my repair invoice which was a very welcome surprise. I highly recommend David should you find yourself in need of service on your Mercedes. He will treat you in a very professional manner. More
by giguere5973
November 16, 2018
Excellent Austin S. Was great. I am pleased with my visit , he took care of me in a timely manner , and made me feel like a valued customer . Austin S. Was great. I am pleased with my visit , he took care of me in a timely manner , and made me feel like a valued customer . More
by Salmaayass
November 15, 2018
Very Happy with Riverside Benz We were shopping for a lease deal. When I contacted the dealer, they responded very quick. One of fleet department manage Andrew gave us very clear an We were shopping for a lease deal. When I contacted the dealer, they responded very quick. One of fleet department manage Andrew gave us very clear answers about everything we wants to know. It ends up a very good deal for us! We are very pleased for their professionalism as well as their sincere and enthusiastic attitude! Sales assistant Raul was very patient and spend a lot of time with us to show all the features. Very Happy with their service and the deal they offered! More
by JST Diamond
Employees Worked With
Raul, Andrew Wagner
November 14, 2018
Amazing experience!! My experience with MB Riverside was amazing!! Wale Alexander helped us from beginning to end. He was very informational, funny & made sure I left with My experience with MB Riverside was amazing!! Wale Alexander helped us from beginning to end. He was very informational, funny & made sure I left with my dream car! Thank you MB Riverside!! More
by Marloh07
Employees Worked With
Wale Alexander
November 14, 2018
Great Car - Average service My husband and I were so excited to buy our first Mercedes! We chose the GLC 300 which drives like a dream. The car sells itself , so smooth and great My husband and I were so excited to buy our first Mercedes! We chose the GLC 300 which drives like a dream. The car sells itself , so smooth and great power and very very safe. I would recommend Walters even though our experience could have been better. Gene Russell helped us, but we were not shown the features of the car - coz he said we wouldn't remember them all and we should read the paperwork he gave us. Not sure why we look like people who wouldn't remember how to use the SUV we just bought ! I had to call MB customer service call center to figure a few things out. I called and let him know were were coming to buy the SUV, it was not ready to go. Also his phone kept pinging loudly with messages and emails, which was very distracting and off putting . We have not been called like other buyers to find out how we we are getting on. We spent hours getting everything sorted coz it was not ready. Also if your sales advisor does not have an iphone or know how to use it with the car, you are stuffed coz you have to figure out how to use apple airplay. Harry in finance is absolutely brilliant, so honest , no BS, helped us get the numbers right and gave us great advice. Definitely talk to him to feel assured about your decision I would absolutely recommend Walters to buy a Mercedes just perhaps do your research about the sales advisors. Had I read these reviews I would have known who to ask for! I still have to go back to buy floor mats and also go over the basic features so I can make the most of this dream SUV. I hope someone helps me :) More
by MBGLC300Mads
Employees Worked With
Gene Russell
